Great location! Great Room & Facilities! Great Services! Great staff! Great meal! All is the best in this hotel! We were stay for our wedding anniversary..that’s memorable for us, thanks a lot

It was a very interesting experience to stay in one of the best villages in the world.

Get a shuttle from the bus stop to the hotel and vice versa, but only get transport twice, the rest if you want to go for a walk to the village, you have to walk 4km round trip, hmmm

Very nice hotel, worth the price! Will definitely go back here to stay in this hotel! Very authentic!

They provide a free shuttle minibus from and to Ogimachi bus station (you'll basically end up here if you use any bus to Shirakawago) to the hotel, just be mindful that the last shuttle bus is around 17:25, so after that time, you'll need to walk around 1-2KM to the accommodation. The staff is helpful, they'll inform you of any restaurant available during the night. The hotel provides onsen, free welcome drink, and ramen (around 10 PM). I tried the breakfast meal, ryokan style breakfast, it's worth it as an experience, but not as tasty food, in my opinion.

Clean, excellent staff and facilities. Wonderful stay.

The property was well maintained, the main problem always miscommunications between guest and staff, they were not try to understand what guest request properly. And simply make something not on the request (on restaurant experience) the most bad experience on restaurant. The restaurant staff, young lady with short hair, is not helpful and not friendly when I come to restaurant. This hotel located in small town, please make sure book for dinner and breakfast, my experience the front office not offering to reserve for dinner. I simply coming to restaurant and surprisingly full booked. And I don't have any option what to eat that time. In the condition I was arrived from far away and can't take dinner, can't order food, outside heavy snow all places was closed, I complain to the hotel and nothing they can do. I come on snow season, with that price and services were not reasonable! 👎

Beautiful accommodation and very good service, comfortable, clean rooms, very tasty breakfast. Shuttle service is also available at the village of shirakawago.