Dear Mr./Ms. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you so much for your perfect 10.0 review. We are delighted to hear that you felt comfortable, appreciated the cleanliness of your room, and enjoyed the food we served. Your comment about "will return" is a great inspiration for us to further improve the quality of our service. We hope to welcome you back on your next visit for an even more memorable experience. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Mr. Nilai, Valued Guest, Greetings from The Zuri Hotel & Convention, Bandar Dumai! Thank you for sharing your positive review about your stay. We are delighted to hear that you were comfortable during your stay at our hotel in Bandar Dumai. We hope to welcome you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Bandar Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for choosing our hotel as your first accommodation and for sharing your detailed experience, Ms. Liya. We are delighted to hear that you were satisfied with the cleanliness of the room, bathroom, minibar, and swimming pool. We especially appreciate your feedback regarding the presence of plastic bags for diapers and sanitary pads in the bathroom, as well as the fact that the TV was not a smart TV/Android system. We will take these into consideration and improve our facilities in the future. Your review is very important to us in developing our services and facilities to be even better. We look forward to welcoming you back for an even more perfect stay in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, The Zuri Hotel & Convention, Dumai would like to inform you that we are delighted to hear that you were satisfied with the cleanliness and enjoyed the food we served. We sincerely hope to welcome you back for another pleasant stay. Sincerely, Dimas Virá Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, The Zuri Hotel & Convention Dumai would like to express our deepest gratitude for your positive review. We appreciate your trust in us. Providing the best service is our core commitment, and we are delighted to hear that you were satisfied with your experience. We hope to serve you with the same or even better quality service in the future. We look forward to welcoming you back to The Zuri Hotel & Convention Dumai. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and five-star rating for The Zuri Hotel & Convention Dumai. We are delighted to hear that you were comfortable during your stay and appreciated our central location in Dumai. We look forward to welcoming you back again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai

Dear Valued Guest, Greetings from all of us at Zuri Dumai Hotel & Conference Centre. Dear Mr. Suhaimi, Thank you for your valuable feedback. We sincerely apologize for the noise you experienced in the hallway, adjacent rooms, and upper floors during your stay at Zuri Dumai Hotel & Conference Centre. While our construction materials meet the highest hotel standards, we understand that each guest's comfort needs are different. We will continue to strive for improvement to meet all guest requirements. We appreciate your feedback and will do our best to provide you with an even more comfortable stay on your next visit. Sincerely, Dimas Vera Kresner, General Manager, Zuri Dumai Hotel & Conference Centre

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you very much for your review and compliments. We are delighted to know that the excellent service and clean hotel environment left a positive impression on you during your stay. Comfort and cleanliness are always our top priorities. Thank you for choosing The Zuri Hotel & Convention, Dumai. We hope to welcome you again in the future. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai. Thank you so much for your wonderful and enthusiastic review of The Zuri Hotel & Convention, Dumai. We greatly appreciate your support and positive energy. We are delighted to know that you had a great experience with us. We hope to welcome you back again in the future. 😊 Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your review and feedback. We appreciate you rating The Zuri as the best hotel in Dumai and appreciating the hotel's pristine condition and excellent facilities. Regarding the inconvenience caused by the room on the 11th floor, which is directly beneath the swimming pool, we apologize. This feedback will be taken seriously by management to evaluate and improve guest comfort in the future. We look forward to welcoming you back and providing you with an even better stay next time. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your review and compliments. We are delighted to hear that you were satisfied with our friendly service, excellent facilities, cleanliness of the hotel grounds, and room service. This review motivates our entire team to continue striving for the best possible service. We sincerely hope to welcome you again at The Zuri Hotel & Convention, Dumai. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention, Dumai! Thank you for your positive review. We are delighted to hear that you were impressed with the cleanliness and comfort of the hotel, the peaceful atmosphere perfect for relaxation, enjoying breakfast, and the diverse children's menu. Your compliments on the pool view also mean a great deal to us. We hope to welcome you back to The Zuri Hotel & Convention, Dumai again. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention, Dumai

Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and feedback, Fitri. We are delighted to hear that the clean and comfortable rooms, as well as the varied and delicious food, provided a positive experience during your stay. We apologize for any inconvenience you experienced, such as the distance to the ATM, the mishandling of items by housekeeping staff, the failure to provide proof of deposit, and the attitude of the restaurant staff who rushed to clear plates without permission. We greatly appreciate your feedback and have forwarded it to the relevant team for evaluation and improvement to prevent such incidents from happening again. Thank you for your trust, and we look forward to providing even better service on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai

Dear Valued Guest, This is a message from Zuri Hotel & Convention Dumai. Thank you for your review and feedback. We are pleased to hear that the clean and spacious rooms provided you with a comfortable stay. Regarding your suggestion about the variety of breakfast options, we greatly appreciate it and will take it into consideration for future improvements. We look forward to welcoming you back to Zuri Hotel & Convention Dumai again. Sincerely, Dimas Vira Krishna, General Manager, Zuri Hotel & Convention Dumai

Dear valued guest, warm greetings from Zuri & Convention Hotel Dumai! Thank you so much for your positive review! We are glad to hear you enjoyed your stay and were satisfied with our service. 😊. We look forward to welcoming you back to Zuri & Convention Hotel Dumai on your next visit. Sincerely, Ali Hidayat, General Manager of Zuri & Convention Hotel Dumai

Dear Valued Guest, Dumai Soleil Conference Hotel would like to extend our warmest regards to all of you. Thank you for sharing your valuable experience and your 10/10 rating. We are so glad that you were satisfied with our attentive service and comfortable stay at Dumai Soleil Conference Hotel. Your positive comments will only drive us to continue striving to provide the best service to all our guests. We do hope to welcome you back soon. Should you require any assistance prior to your arrival, please do not hesitate to contact us. Thank you! E-commerce - Booking Dumai Soleil Conference Hotel

Dear Valued Guest, Warmest regards, The Zuri Hotel & Convention Centre, Dumai! Thank you for taking the time to leave us a review and feedback. We apologize for the inconvenience experienced by our staff during your stay. This feedback does not reflect the high standards of service we strive to provide to all guests. We will promptly follow up on your feedback by evaluating and providing recommendations to the relevant team to prevent this from happening again. We appreciate your help in continuously improving our service quality. We look forward to welcoming you back and providing you with an even better guest experience in the future. Best regards, E-Commerce – Reservations, The Zuri Hotel & Convention Centre, Dumai

Dear Valued Guest, Dumai Surui Conference Hotel would like to sincerely thank you for sharing your experience and rating us 9.7 stars. We are very pleased that you enjoyed your business stay at our hotel, which offers easy access to the city center and a wide selection of dining options. Your feedback is a driving force for us to continue improving our services and facilities. We look forward to welcoming you back soon. If you have any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel

Dear Valued Guest, Dumai Surui Conference Hotel would like to extend our warmest regards for your 10/10 rating and for sharing your valuable experience. We are so pleased that you were impressed with our friendly and helpful staff, our delicious food selection and our beautiful surroundings. Your comments are highly encouraging and we will strive to provide high quality service and unforgettable memories for all our guests. We sincerely hope to welcome you back soon. For any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel

Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.