H***y

Business

8.5

/10

Reviewed 1 week(s) ago

Near toll gate, easy access, 15 minutes to PTC.

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Accommodation's Reply

11 May 2026

Dear Valued Guests, Thank you for taking the time to share your experience staying at Hotel Dega. We are delighted to receive such positive feedback, and we are confident that this will motivate our entire team to continue striving to improve our services. We look forward to welcoming you again on your next stay at Hotel Dega and inviting you to enjoy our latest and diverse range of room types. Sincerely, Kasi Adiq, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 2 week(s) ago

Stayed in two room types within the week, both served their purpose very well. Walking distance to restaurants, mini markets. First traveled alone, the standard room was enough: compact & efficient for one person. Then my mother joined me & we moved to the executive room which is more comfortable for two persons. Hotel staff were very friendly & helpful, food & drinks from Warung Pati in the lobby were satisfying & reasonably priced. I wanted a mochaccino & they made it for me despite it not being on the menu. Very family friendly, my 73 y.o mother di not have any difficulty navigating through check in, ordering food, etc with staff always ready to assist.

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Accommodation's Reply

07 May 2026

Dear Our Loyalty, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident this will motivate our entire team to continue improving our service. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Warm Regards, Kasi Adik General Manager

D***e

9.7

/10

Reviewed 3 week(s) ago

Stayed with my mother in a twin bed suite. Good taste in room design. The bathroom is nice with basic amenities and a good layout. Very limited space to hang clothing (only a hook that fits about 3-4 hangers), no closet. Had to keep clothes inside the suitcase. They provide 4 bottles of water each day, and there is a water dispenser on every floor. That helped a lot because I make tea and drink 2+ liters of water every day. Laundry is cheap and efficient. The food from the in-house restaurant is quite good! I had the mi godog which was a generous portion and requested a mochaccino which was not on the menu, but they graciously accommodated.

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Accommodation's Reply

06 May 2026

Dear Our Loyalty Guest, Thank you for taking the time to share your review of your stay at Deka Hotel. We are delighted to receive your positive feedback, and we are confident this will motivate our entire team to continue improving our service. We look forward to seeing you again on your next visit to Deka Hotel and enjoying our latest room options. Warm Regards, Kasi Adik General Manager

RYAN P. P.

10.0

/10

Reviewed 4 week(s) ago

I recommend that you try Indomaret, it takes a little effort.

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Accommodation's Reply

20 Apr 2026

Dear Mr. Ryan P. P, Thank you for taking the time to write a review about your stay at Deka Hotel. We are delighted to receive such positive feedback, and we are confident that this will motivate our entire team to further improve our services. We look forward to welcoming you again on your next visit to Deka Hotel and hoping you will enjoy our various room types. Sincerely, Kasi Adik, General Manager

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d***a

8.8

/10

Reviewed 6 week(s) ago

Room with view of Surabaya main road, staff is very friendly, room is not very clean

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Deka. We apologize for any inconvenience you may have experienced during your stay. We will forward your feedback regarding the cleanliness and condition of your room to the relevant department for immediate improvement and repair. We are delighted to receive your positive feedback and are confident that this will motivate our entire team to continue striving to improve our services. We look forward to welcoming you again on your next stay at Hotel Deka and hope you enjoyed your stay in our new room design. Sincerely, Kasi Adik, General Manager

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S***a

Business

9.4

/10

Reviewed 6 week(s) ago

Check-in was very easy and smooth, even though I booked it for relatives several hours before my stay. They said the accommodation was comfortable and clean, so they had a good night's sleep. The breakfast was also satisfying. Thank you!

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Accommodation's Reply

20 Apr 2026

Dear Ms. Annie, Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback and we are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Dega and that you will enjoy our various room types. Sincerely, Casi Adik, General Manager

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G***a

8.1

/10

Reviewed 6 week(s) ago

1. The front office staff were unfriendly, especially the women. Upon check-in, they treated us like people running a Madurese food stall, very rude. 2. We wanted to borrow a cable roll. The front desk said they were going to speak to engineering. We were told to wait. After waiting for several minutes, no one called us. We called back, and the cable roll wasn't there. 3. The engineering staff member with glasses helped fix a broken TV in our room and even helped us borrow a cable roll. 4. The staff at the FB near the lobby were also friendly. They greeted us repeatedly, and they were very accommodating. 5. The room cleanliness was quite good. In conclusion, the front desk staff need to be trained in excellent service.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We apologize for any inconvenience our front desk team experienced. We have taken the necessary steps for our staff, including reviewing schedules and providing necessary guidance and training. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We look forward to welcoming you again on your next visit to Hotel Dega. Sincerely, Kasi Adik, General Manager

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B***i

Staycation

8.6

/10

Reviewed 6 week(s) ago

The floor of the room is dirty, the bathroom does not match the photo, the bathroom is not very clean.

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Thank you for taking the time to review your stay. We apologize for any inconvenience you may have experienced. We have forwarded this information to the relevant department for improvement. We value every review to ensure all guests have a pleasant experience. Regarding our hotel room type and your booking history, your room was a standard room, therefore it may have slight variations in size and amenities. This information is stated when booking a standard room. However, guest comfort remains our top priority. As a token of our appreciation, we would be happy to assist you in checking out larger rooms or offering alternative options for your next stay. Thank you again for taking the time to write a review, and we look forward to improving your experience in the future. Sincerely, Kasi Adik, General Manager

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Margareta

8.8

/10

Reviewed 7 week(s) ago

Ok, just a shame there's no swimming pool

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Accommodation's Reply

20 Apr 2026

Dear Margareta, Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback and we are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Dega and that you will enjoy our various room types. Sincerely, Casi Adic, General Manager

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AS

Andra S.

9.4

/10

Reviewed 8 week(s) ago

I purposely booked a new room. The room has a more modern and warm feel. It's very comfortable for a staycation. Strategic location. Ample parking. And I don't know why this hotel feels so cool.

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Accommodation's Reply

26 Mar 2026

Dear Andra S., Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback from you and are confident that this will motivate our entire team to further improve our services. We hope to welcome you back on your next visit to Hotel Dega and that you will enjoy our various room types again. Sincerely, Chris Agustina W., Assistant Manager

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AS

Andra S.

Staycation

9.4

/10

Reviewed 8 week(s) ago

Best budget hotel so far. Clean. Strategic location. Fair rate.

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Accommodation's Reply

26 Mar 2026

Dear Andra S., Thank you for taking the time to write a review about your stay at Hotel Dega. We are delighted to receive positive feedback from you and are confident that this will motivate our entire team to further improve our services. We hope to welcome you back on your next visit to Hotel Dega and that you will enjoy our various room types again. Sincerely, Chris Agustina W.

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Dhomy P.

Leisure

10.0

/10

Reviewed 8 week(s) ago

Stayed for 2 nights, everything was fine. Friendly staff 😃 Clean room, view of Surabaya city. Delicious food, everything suits my palate, makes me full 👍. Hope to come back here again👌✍️

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Accommodation's Reply

26 Mar 2026

Dear Mr. Dhomy P, Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive positive feedback from you and we are confident that this will motivate our entire team to continue striving to improve our services. We hope to welcome you back on your next visit to Hotel Deka and that you will enjoy our various room types again. Sincerely, Kris Agustina W. Assistant Manager

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M***e

10.0

/10

Reviewed 8 week(s) ago

The most expensive room there is really nice, very clean, but sometimes the food on the table is full of ants that get on my food. Maybe it could be extra clean anti-ants. Everything is complete, amenities. I like the best room, more often choose that room. I once tried the deluxe room, it was also quite good, but I was more comfortable in the most expensive room there. The interior is nice. Hopefully the quality of the room and cleanliness will continue to be maintained. 😁🙏🏻

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1 people find it helpful

Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We will forward this review to the relevant department for follow-up. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We hope to welcome you again on your next visit to Hotel Deka. Sincerely, Kris Agustina W., Assistant Manager

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M***e

10.0

/10

Reviewed 8 week(s) ago

The most expensive room there is really nice.. Very clean.. But sometimes when I put food on the table, lots of ants get into my food.. Maybe it could be extra clean with anti-ants.. Everything is complete.. Amenities.. I like the best room, I choose that room more often.. Hopefully the quality of the room and its cleanliness will continue to be maintained.. 😁🙏

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Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We will forward this review to the relevant department for follow-up. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We hope to welcome you again on your next visit to Hotel Deka. Sincerely, Kris Agustina W., Assistant Manager

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M***e

10.0

/10

Reviewed 8 week(s) ago

The most expensive room there is really nice.. Very clean.. But sometimes when I put food on the table, lots of ants get into my food.. Maybe it could be extra clean with anti-ants.. Everything is complete.. Amenities.. I like the best room, I choose that room more often.. Hopefully the quality of the room and its cleanliness will continue to be maintained..😁🙏🏻

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Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We will forward this review to the relevant department for follow-up. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We hope to welcome you again on your next visit to Hotel Deka. Sincerely, Kris Agustina W., Assistant Manager

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M***e

10.0

/10

Reviewed 8 week(s) ago

The most expensive room there is really nice.. Very clean.. But sometimes when I put food on the table, lots of ants get into my food.. Maybe it could be extra clean with anti-ants.. Everything is complete.. Amenities.. I like the best room, I choose that room more often.. Hopefully the quality of the room and its cleanliness will continue to be maintained.. 😁🙏

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Accommodation's Reply

26 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay. We will forward this review to the relevant department for follow-up. We are glad you enjoyed your stay. We will share this positive review with our staff to inspire further improvement of our services. We hope to welcome you again on your next visit to Hotel Deka. Sincerely, Kris Agustina W., Assistant Manager

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SA

Stovia A.

Staycation

9.1

/10

Reviewed 13 week(s) ago

Pleasant for the environment and location of the hotel

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1 people find it helpful

Accommodation's Reply

26 Feb 2026

Dear Mrs. Stovia A., Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay. We will share this positive review with our staff to inspire further improvements to our services. We hope to welcome you again on your next visit to Hotel Dega. Sincerely, Chris Agustina W., Assistant Manager

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AR

Afnan R.

9.7

/10

Reviewed 15 week(s) ago

Overall, everything is okay, especially the customer service is very friendly, and the security in the parking area is also very good and friendly.

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Accommodation's Reply

10 Feb 2026

Dear Mr. Afnan R., Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive such positive feedback and believe it will motivate all our staff to further improve our services. We look forward to welcoming you again on your next visit to Hotel Deka and hoping you will enjoy our newest rooms. Sincerely, The Management Team, Hotel Deka

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IW

Ika W. A.

9.7

/10

Reviewed 15 week(s) ago

Okay. For West Surabaya, it's okay.

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Accommodation's Reply

10 Feb 2026

Dear Mr./Ms. Ikawa, Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive your positive feedback and we are confident that this will motivate our entire team to further improve our services. We hope to welcome you again on your next visit to Hotel Deka and that you will enjoy our various room types. Sincerely, The Management Team, Hotel Deka

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S***a

8.5

/10

Reviewed 15 week(s) ago

Strategic location and staff are quite friendly

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1 people find it helpful

Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Hotel Deka. We are delighted to receive positive feedback and are confident that this will motivate our entire team to further improve our services. We look forward to welcoming you again on your next visit to Hotel Deka and that you will enjoy our latest and diverse range of room types. Sincerely, The Management Team, Hotel Deka

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Deka Hotel Surabaya HR Muhammad

Overall Ratings & Reviews Deka Hotel Surabaya HR Muhammad

8.8

8.6

8.8

9.1

8.8

Traveler Reviews Deka Hotel Surabaya HR Muhammad