Dear Sir/Madam, Thank you for choosing Savero Style Hotel Bogor as your accommodation, and we greatly appreciate your loyalty in visiting us repeatedly. We sincerely apologize for the inconvenience you experienced during your last visit. Your comments regarding the unfriendly attitude of the reception staff, the cleanliness of the room, and the quality of the towels, blankets, and food variety are of serious concern to us. We have conveyed this to the relevant team for immediate evaluation and comprehensive improvement. Poor service is not the standard we uphold, and we deeply regret that your experience this time did not reflect our commitment to guest comfort and satisfaction. We are committed to improving the quality of our services and facilities to prevent similar incidents from recurring in the future. Feedback from guests like you is very important to us in our continuous efforts to improve ourselves. We hope to have the opportunity to welcome you again with even better service on your next visit. Best regards, Himawan Arya Saptaji, Front Office Supervisor
