8.6
Very Good
From 72 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

9.0

Location

8.0

Service and Facilites

8.6

People often mention about Dusit Thani Laguna Singapore
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Staff Friendliness (4)
Ambiance (4)
Bathroom (4)
Accessibility (3)
Family Friendly (3)
Check-in/out Time (3)
Room Space (3)
Soundproof (3)
Bedroom (3)
Hotel Area (3)
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Traveler Reviews Dusit Thani Laguna Singapore

Number of reviews per page
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40
Customer reviews
Duke R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Amazing looking hotel, framed by a championship golf course. The pool was amazing and the restaurant food and staff top notch. Will definitely chose to stay longer next time I am in Singapore
1 people find it helpful
W***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 26 week(s) ago
Happy and Enjoy because the room is clean
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putri
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
A 5 stars hotel can only be justified by how great they handle their customers not only when eveything goes well but especially when eveything goes wrong. We get a room (king delux with patio) that was facing construction (this is the room we paid, we don't know there was construction at time being), as soon as I opened the patio I get an asthma attack. Kumar, the concierge helped us to get a prompt solutions, and work with the hotel team and the Duty Manager to revibe the room, dling deep cleaning and provide a better room due to my condition. I can say Kumar has really gone the extra miles, beyond his responsibility, to make sure we have a nice comfortable enjoyable stay! And has been extremely helpful to make sure everything is up to our standard of expectations. I hope Dusit Thani management get to read this review and give appreciation and promotion he deserves, he s such a great asset to have, someone who is wholeheartedly dedicated to the job. This isn't the first Dusit we stayed, but this is the best so farm. Sincerely, Your happy loyal customer.
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1 people find it helpful
f***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
Highly recommended for those who need a hotel around Changi. Spacious & luxurious rooms.
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
We went to the bar and celebrate my birthday dinner. The food was delicious and service rendered by Maureen and Benjamin was GREAT! The hotel environment was nice too! Frontdesk lady was super helpful and always smiling:) Thank you!
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Dewi A. P.
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 61 week(s) ago
The location is near from Changi, but still we need to order taxi or gojek/ grab to bring us everywhere. The hotel doesn't provide the Shuttle from/to Changi. The public transport station for MRT or bus is faraway. So the online taxi still the one choice. The restaurant's menu is limited. The same menus for our stay from day 1 to 3. The staffs were helpful and so kind.
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1 people find it helpful
Nur
icon-origin-TRAVELOKA
9.7
/10
Reviewed 68 week(s) ago
Definitely will return. The staff from Concierge to Receptionist to Housekeeping are all well-mannered. Their service quality has been 1 of the best in SG thus far. I will surely return.
1 people find it helpful
Priska F. S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 99 week(s) ago
The room is really spacious, clean, and nice. The swimming pool is also very big and clean! The only downside is probably that there was a distinct smell in the bedroom. But overall, it was a great experience staying in the hotel!
1 people find it helpful
Erwin H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 107 week(s) ago
This is my new experience in singapore, I usually choose hotels near the city. But this time I was seduced by the beautiful architecture and beautiful golf course at online travel application. Unfortunately I only have 1 night here, haven't had time to enjoy all the facilities here. There is no kids club here. All good, including the food. I will come back here if there is a schedule to SG.
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2 people find it helpful
Accommodation's Reply
25 May 2023
Dear Erwin Handoko, Thank you for staying with us and for providing us with an excellent rating. Thank you for highlighting the excellent experience you enjoyed during your recent staycation, we look forward to welcoming you again soon for a memorable experience when you are in Singapore. Graciously yours, Dusit Thani Laguna Singapore
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Siti I.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 108 week(s) ago
The hotel is clean, it's just difficult to transport, you really have to take a taxi, and the area around the hotel is still under construction, so it's not pleasing to the eye. I don't know how many years it will take until it's ready, it's hard to find food, and what makes it uncomfortable again. I happened to be on my period and it leaked onto the sheet in the room, then I was fined $250 Sin on the grounds that the sheet had to be thrown away and bought new because the bloodstains couldn't come off.
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Accommodation's Reply
26 May 2023
Dear Khun Siti Indayani, Thank you for staying with us and for taking the time to provide us with your review. We regret to hear your experience did not meet expectations, please allow us to extend our sincere apologies for the disappointment caused by a stay that fell short of your expectations. We hope that this occasion will not mar your impression of us and we hope to have another opportunity to welcome you back again. Graciously yours, Dusit Thani Laguna Singapore
PUTRI P. P. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 108 week(s) ago
Luar biasa pelayanan baikk sangat baik.. tempat nyaman sekali. Luar biasa guyss
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Accommodation's Reply
26 May 2023
Dear Khun Putri Paramitha Ps, Thank you for staying with us and for providing us with an excellent rating. We look forward to welcoming you again for another memorable experience soon. Graciously yours, Dusit Thani Laguna Singapore
paulus l.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 128 week(s) ago
Very nice hotel, very clean, and good facilities. My family very like with smimming pool and room with a pool view. Very recommended who want to relax in here. For next, may be accommodation transportation must be better, because it must go with taxi for tourist and only by car to come here. But overall, I like Dusit Thani hotel Singapore.
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Accommodation's Reply
31 Dec 2022
Dear Khun Paulus, Thank you for staying with us and for providing us with an excellent rating. We provide shuttle bus services to the nearest MRT Station at Changi City Point (Expo Mrt), Jewel Airport, as well as Sands Expo & Convention Centre (MBS). We look forward to welcoming you and your family again for another memorable experience soon. Graciously yours, Dusit Thani Laguna Singapore
Tryoso W. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 131 week(s) ago
Extraordinary place, the swimming pool and golf view was amazing. Room was huge and luxury. The breakfast was excellent. Receptionist was welcoming. Everything was just great. Thank you. Hope to comeback.
3 people find it helpful
Accommodation's Reply
14 Dec 2022
Dear Khun, Thank you for staying with us and for providing us with a near perfect rating. Thank you for highlighting the excellent service you enjoyed during your recent staycation and we look forward to welcome you on your next visit! Graciously yours, Dusit Thani Laguna Singapore
Z
icon-origin-TRAVELOKA
8.5
/10
Reviewed 143 week(s) ago
Great place. Free parking, really out from the buzzing things around. Just a small negative point which is the construction beside the resort which will take years to finish. But it doesn't affect the quality of stay. Greenhouse looks fantastic so try their lunch and high tea.
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Accommodation's Reply
03 Oct 2022
Dear Khun Ziyu, We are delighted to know that you had a great experience and are humbled to receive your compliments. You may be interested to know that the works outside our vicinity are for constructing a four-in-one rail and bus depot, which is said to be the world’s first. Fortunately, the soundproofing has been excellent, and I am glad that the experience you had, like many of our guests, remained enjoyable. Thank you for sharing your review, and we look forward to welcoming you back for another stay and dining session in the near future. Graciously yours, Dusit Thani Laguna Singapore
Sutedjo T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 145 week(s) ago
The rooms are big and are in a quiet location. Especially close to the airport, a good recommendation for staying with family 👍
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2 people find it helpful
Accommodation's Reply
03 Oct 2022
Dear Sutedjo, Thank you for providing us with an excellent rating. We are delighted to know that you had a great experience and we look forward to welcoming you back again. Graciously yours, Dusit Thani Laguna Singapore
TAY K. H. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 145 week(s) ago
Totally love the service there, great escape from city life. However the bad thing is you need to take a taxi whenever you want to go out. Shuttle bus service timing limit as well. Breakfast food was limited, however every of the food were really delicious.
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Accommodation's Reply
03 Oct 2022
Dear Khun Jeffrey, Thank you for giving us a perfect rating; we are humbled to receive your compliments on our service and ambience. We appreciate your feedback on areas for improvement, including the shuttle service and the breakfast buffet spread, which we are reviewing. Our current complimentary transport arrangement allows guests to drop off at the nearby Expo MRT at Changi City Point and Jewel Airport, and we hope to include more drop-off points and timings in the near future. The buffet spread has since been expanded, and we are confident you will be delighted on your next visit. Thank you once again for staying with us, and we look forward to welcoming you again soon. Graciously yours, Dusit Thani Laguna Singapore
Tay I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 146 week(s) ago
Room looks exactly like the ones shown in the pictures during the booking. Rooms' amenities are good, new and well maintained. Their service was good too, just that there were ants that were crawling on the bed (found right after I entered the room) thus housekeeping could improve in this perhaps? I killed those that are visible with a tissue but not sure where the source is. Overall a pleasant stay. Transport may be tough for those that are not driving but the hotel do provide shuttle buses at specific timings of the day.
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1 people find it helpful
Dewa S. A. M. S. Y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 147 week(s) ago
Friendly staff and fast check-in 😍.
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Chai C. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 149 week(s) ago
Awesome stay with smooth and fast check in.
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Chai C. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 149 week(s) ago
Awesome stay with smooth and fast check in.
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