I booked a duplex double room and paid directly through the app for a 2-day stay. When I arrived to check in that evening, the receptionist said that room was unavailable and gave me two separate rooms, saying they had upgraded and that they would change to a double room the next day when one became available. Upon arrival, the door was broken and the toilet was clogged, requiring me to call the receptionist to fix it. The next day, when I requested a room change, a different receptionist said there were no rooms available and they would refund 20% of the room rate. No one took responsibility for resolving the issue, nor did they apologize. I am truly disappointed with the hotel's service.

The rooms are nice, and the staff are friendly.

Friendly staff, nice rooms.

Located in a deep alley. Cars can access it, but it gets congested during rush hour. The room matches the description, but a lower price would be acceptable.

I checked in at 2 PM but wasn't allowed to go to my room until almost 3 PM because of a late check-out, and I noticed the next guest had the same problem.

As they are speaking Asian English, it's better if you show your phone with the translator. For the price ratio with the quality, this hotel was okay, only the bed so hard. I have 2 nights at 1st floor and 1 night on the 401, the 401 is better than 106. My partner is someone who has a dust allergy and she was okay with the rooms. I am recommending you to stay if you are not a free dust freak.

The room was very dirty, and when I asked them to clean it, the staff were very rude. I refused to take the room and went to find another one. A terrible experience.

Although the hotel is located in an alley, making car transportation a bit inconvenient, it's generally okay due to its convenient location. The hotel is built in a neoclassical style, with significant investment, but it seems to be currently the shared property of a government agency. Therefore: - The management, supervision, and service are very lax. The common lobby (on my floor) is noisy, with lots of smoking, and the soundproofing is poor, resulting in unpleasant noise and smells. - From the reception staff (their attire, demeanor, and way of speaking to guests are all too casual and inappropriate for a receptionist, though not terrible, just unsuitable for a hotel built in this style). - The overall cleanliness of the facade (dusty), lobby, and rooms (not clean) all score 5/10. It doesn't match the initial investment in facilities. A real waste.

The rooms are nice and the prices are reasonable.

It's a shame that such a large and beautiful hotel lacks management. There needs to be a more welcoming and polite receptionist than the current staff member, Thanh, who should avoid interrupting guests before they finish speaking. There's also no one to assist elderly guests with their luggage. The room cleaning schedule is inconvenient, from 1 PM to 3 PM (lunchtime), unlike other hotels that clean in the morning or when guests are absent. Guests have to register at the reception desk and clean every two days. The toilet paper and shower gel packets also have to be requested at the reception, making guests feel uncomfortable. I hope the owner will take these comments into consideration so the hotel can develop better, as it has great potential.

First, I booked through the app and requested a specific check-in time, but when I asked the reception, they said it had nothing to do with the hotel 😂. The room is cleaned every two days, which isn't a problem, but you have to call to request cleaning; otherwise, they won't clean it. The bathroom has exposed electrical wires, which is very dangerous. I reported it, but after four days, no one fixed it. The standard daily allowance is two bottles of mineral water, but the hotel didn't provide them until the last day when I asked. The hotel is generally okay, but the hygiene is terrible. They didn't even clean the room after check-in, even though I requested a clean room. The toilet paper was also of extremely poor quality. And the towels weren't cleaned on the day of check-in; they were the previous guest's old towels, wtf 🥶🥶. And one extremely unpleasant thing: the cleaning ladies asked me for money every day, saying, "Give me some money for coffee, I'll clean your room!" Seriously?! They ask for money every single day! I also worked there that day and found it really unpleasant. When I mentioned that I was paying with my phone, the staff member sighed in annoyance! And the air conditioner remote was broken and unusable; it was set to 21 degrees, freezing cold. They probably set it that way so guests wouldn't get cold and save electricity! 😣😣! I chose 7749 hotels on the app and ended up with some awful one, but it wasn't the hotel's fault, it was the staff's!

I came here to recuperate after surgery, but the cleaning lady argued with me. If my room was clean, why would I ask her to clean it? She came in and said I was throwing trash everywhere when I'd been there for 10 days without knocking on the door for the trash bag. When she asked me to clean, she saw that I was young, so she was rude and rude to me.

The attitude of the cleaning lady arguing with the customer

Room is ok, but not suitable for couples because the bathroom is outside the room

The only good points are that it is close to the center and is still new The bathroom is located right in the middle of the room, without a curtain or not suitable for 2 people or families When taking a shower, the water splashes on the floor and there is no carpet There are no slippers in the room The sink pipe is turned off and the water cannot drain Booking 1 person 2 rooms but given 2 rooms on different floors In the morning, the water is cut off, I asked the male receptionist to say that I know and am waiting for the technician, not a word of sympathy from the customer The female staff is also indifferent The room does not have an air conditioner remote control, I have to call down to ask The bed sheet is not clean or dirty, stuffed in the closet with a clothes hanger On the field, I drew a picture of a person looking straight and the customer felt uneasy The dry towel turned yellow

Even though there was a note saying late check-in, I didn't get the room I booked. The receptionist said there were no more rooms available. But I still got a room worse than I booked.

Polite and clean, very classy

Great! Polite, thoughtful, friendly 🥰

friendly staff, attentive service

Friendly and enthusiastic staff