T***y

9.4

/10

Reviewed 24 hour(s) ago

The hotel is very comfortable, family-friendly, clean, and makes you feel at home. The breakfast is delicious, and next time, if possible, they could add more. Overall, it's a great place for a staycation.

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S***l

9.7

/10

Reviewed 2 week(s) ago

Good, a little far from the city center

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1 people find it helpful

Accommodation's Reply

23 Apr 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

M***a

Leisure

7.0

/10

Reviewed 2 week(s) ago

The TV in the room was dead.. Lots of mosquitoes, dusty room.. Not soundproof. The TV was dead, they said it was hit by lightning.. Wi-Fi was not working, the pool was under maintenance. Sorry to be honest, this is not yet suitable for a 4-star class, because the employees complained about their service fees and late salary payments 🙈

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1 people find it helpful

Accommodation's Reply

30 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

M***d

Leisure

8.1

/10

Reviewed 3 week(s) ago

The electricity in the room kept going on and off throughout my stay, the AC was not cold because the electricity was not normal, the room did not match the price, it was very simple, the car park access to the room was too far and uphill, difficult for elderly people.

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Accommodation's Reply

20 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

MR

Muhamad R. P.

Leisure

8.5

/10

Reviewed 3 week(s) ago

The location is slightly uphill. The hotel rooms are quite clean, and the staff is friendly. However, many menu items are not available outside of breakfast hours.

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Accommodation's Reply

20 Apr 2026

Dear Mr Muhamad R. P, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

MU

Merlein U.

10.0

/10

Reviewed 5 week(s) ago

It's about 5-7 kilometers from the city center. This hotel is perfect for those looking to get away from the hustle and bustle. It's family-friendly. I got a room right in front of the pool. The kids loved it. There's plenty of space to get around. It's just quiet at night.

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Accommodation's Reply

13 Apr 2026

Dear Mr/s Merlein U, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

DF

Daniel F.

9.7

/10

Reviewed 5 week(s) ago

Just a little advice, why do 5 year old children have to pay for breakfast?

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Accommodation's Reply

13 Apr 2026

Dear Mr Daniel F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

E***H

9.1

/10

Reviewed 5 week(s) ago

The view from the room is stunning. It's also spacious. It's perfect for families. I'll definitely be back.

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Accommodation's Reply

13 Apr 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

MF

Mardhiah F.

9.1

/10

Reviewed 6 week(s) ago

The atmosphere is calm, cool, and relaxing. The breakfast options are varied, and all delicious.

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Accommodation's Reply

13 Apr 2026

Dear Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

MF

Mardhiah F.

9.1

/10

Reviewed 6 week(s) ago

The place is quiet, green complex, makes you relax, the breakfast is varied and delicious.

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Accommodation's Reply

13 Apr 2026

Dear Mrs Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

V***y

6.7

/10

Reviewed 6 week(s) ago

The room was actually nice and spacious. However, the cleanliness was very lacking. Much of the furniture and appliances were broken and unrepaired. The showerhead was broken, amenities were missing, soap wasn't refilled, the standing lamp was crooked, and there was a lot of dust on the door, table, windows, and mirror. The staff was friendly, but the room cleanliness could be improved. Especially considering the high price of accommodation, it's a shame to have such poor cleanliness and facilities.

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Accommodation's Reply

13 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

H***z

6.0

/10

Reviewed 6 week(s) ago

The room is not as beautiful as the photos in the app, you get torn towels, a clogged sink, and a leaking shower too.

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Accommodation's Reply

13 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

k***l

Leisure

8.3

/10

Reviewed 6 week(s) ago

The restaurant service was unprofessional, processing orders very slowly, and the food tasted unsuitable for the price, often salty or even bland. The hotel is not accessible to people with disabilities or the elderly due to its hilly location and difficult access.

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Accommodation's Reply

13 Apr 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

H

Hermanto

Staycation

8.5

/10

Reviewed 6 week(s) ago

The staff was very friendly. The balcony railing was rusty and covered in cobwebs, the toilet shelf was made of metal and had a rusty bottom, and the toilet was unclean, with stains from previous guests' feces on it. I didn't take photos of these. For breakfast, the egg stand staff was slow to serve orders, and the potato wedges were very dry and appeared to have been microwaved. Given the cold weather, it's recommended to add a ginger drink to the menu.

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Accommodation's Reply

27 Mar 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

F***i

Transit

8.4

/10

Reviewed 6 week(s) ago

Strategic hotel... Room cleanliness is lacking

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Accommodation's Reply

13 Apr 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

FP

Fitri P.

Staycation

8.4

/10

Reviewed 6 week(s) ago

The view from the room is nice, but the walk from the lobby to the room is quite long because it's in a different building.

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Accommodation's Reply

14 Apr 2026

Dear Mrs Fitri, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

F***i

Leisure

8.4

/10

Reviewed 6 week(s) ago

The view was great, but the cleanliness was lacking. The corridor leading to the room was dirty, and there was still sand on the balcony. The area under the table and on the floor was still dirty.

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Accommodation's Reply

14 Apr 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

E***i

8.3

/10

Reviewed 6 week(s) ago

The room was okay, the view was great, the food was decent, but it's a shame it's far from the city center. The receptionist was unfriendly and didn't smile when greeting guests. I'm a former front desk clerk, so I know how a receptionist should behave.

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Accommodation's Reply

27 Mar 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

Y***y

Leisure

5.0

/10

Reviewed 7 week(s) ago

Everywhere check in is at 2, this time I checked in at 4, the reason was still processing the room, but here they told me to check out at 12, so what were they doing for 4 hours? Very disappointing, then several dozen people who checked in also waited for hours, how can service be like this, especially with children, it's a shame to wait up to 2 hours.

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1 people find it helpful

Accommodation's Reply

27 Mar 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

a***y

Staycation

9.1

/10

Reviewed 10 week(s) ago

The price is not worth it considering the condition of the room

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3 people find it helpful

Accommodation's Reply

01 Mar 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

The Balcone Suite & Resort Bukittinggi

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

8.6

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8.6

Traveler Reviews The Balcone Suite & Resort Bukittinggi