The Balcone Suite & Resort Bukittinggi

Hotels
All-star Accommodation
8.6
/10
Very Good
1,233 reviews

What Guests Say About Their Stay

M***d

10.0
/ 10
The environment here is very lush and refreshing. At night, the air becomes pleasantly cool, creating such a relaxing vibe. The pool is clean, the food is delicious, and the restaurant stays open until 10 PM with tasty dishes served in generous portions. Highly recommended for both quality family time and romantic honeymoon getaways.

R***a

9.1
/ 10
A quiet location suitable for healing. The air is cool because it is on the mountain. The breakfast menu has many choices and the hotel staff are very friendly and helpful, especially Dita and Arif.
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U***a

10.0
/ 10
The hotel staff is friendly and efficient, overall it is recommended here.
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eko p. h.

10.0
/ 10
The hospitality is great, the service is good, suitable for families, there are no obstacles, basically I want to come back to stay again.
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In the Area
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Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named The Balcone Hotel & Resort Bukittinggi Powered by Archipelago Staying at The Balcone Suite & Resort Bukittinggi is a good choice when you are visiting Bukittinggi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Balcone Suite & Resort Bukittinggi

Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152
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Lobby The Balcone Suite & Resort Bukittinggi
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Discover More About The Balcone Suite & Resort Bukittinggi

Discover The Balcone Suite & Resort Bukittinggi: Your Gateway to Sumatera Barat's Charm

Welcome to The Balcone Suite & Resort Bukittinggi, a premier destination offering an unforgettable experience in the heart of Sumatera Barat, Indonesia. Whether you're planning a romantic getaway, a family vacation, or a business trip, The Balcone Suite & Resort Bukittinggi promises comfort, luxury, and exceptional service. Room rates at The Balcone Suite & Resort Bukittinggi start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Balcone Suite & Resort Bukittinggi Location

Nestled in the vibrant region of Bukittinggi, The Balcone Suite & Resort Bukittinggi is conveniently situated at {localAddressString}. This prime location places you just a short distance from the bustling city center, offering easy access to local attractions and amenities. For those arriving by road, the resort is easily accessible from major transportation routes, ensuring a smooth journey. The atmosphere surrounding The Balcone Suite & Resort Bukittinggi is one of serene tranquility, offering a peaceful retreat while remaining close enough to experience the lively local culture and vibrant markets. It’s the perfect blend of seclusion and accessibility, allowing you to unwind and explore at your own pace.

The Balcone Suite & Resort Bukittinggi Facilities & Services

Facilities for guests at The Balcone Suite & Resort Bukittinggi are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A refreshing swimming pool, perfect for a dip on a warm day. Operating hours are from 8:00 AM to 6:00 PM, with no additional fees.
  • A well-equipped fitness center to keep up with your workout routine. Open daily from 6:00 AM to 8:00 PM, accessible with a valid room key.
  • A relaxing spa and wellness center offering a range of treatments to rejuvenate your body and mind. Services are available from 10:00 AM to 7:00 PM, with prices starting from PHP 1,500.
  • Complimentary Wi-Fi is available throughout the resort, keeping you connected.
  • Free parking space is provided for guests arriving by car.
  • A dedicated children's play area, ensuring fun for younger guests. Open from 9:00 AM to 5:00 PM.
  • Concierge services to assist with bookings and local information.
  • 24-hour front desk for your convenience.

The Balcone Suite & Resort Bukittinggi Room Types

The Balcone Suite & Resort Bukittinggi offers a diverse range of accommodations to suit every traveler's preference. Explore the various room types of The Balcone Suite & Resort Bukittinggi, each designed with comfort and style in mind.
  • Deluxe Room:

    Enjoy a comfortable stay with a choice of Garden View or City View. These rooms are non-smoking and some feature a bathtub for added relaxation.
  • Suite Room:

    Experience enhanced luxury in our spacious suites, offering panoramic views and premium amenities. Select suites come with a bathtub.
  • Family Room:

    Perfect for families, these rooms provide ample space and comfort. Available with Garden View and some equipped with a bathtub.
Please note that The Balcone Suite & Resort Bukittinggi is not a pet-friendly establishment.

The Balcone Suite & Resort Bukittinggi Dining & Restaurants

Savor exquisite culinary experiences at The Balcone Suite & Resort Bukittinggi. Our on-site dining options are crafted to delight your palate.
  • The Balcone Restaurant:

    Offering a delightful breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price of PHP 450 per person. For lunch and dinner, enjoy a la carte options featuring local and international cuisine from 11:00 AM to 10:00 PM.
  • Sky Lounge:

    Unwind with a refreshing drink and light snacks at our rooftop bar, open from 4:00 PM to 11:00 PM. Enjoy breathtaking views of Bukittinggi.

The Balcone Suite & Resort Bukittinggi Nearby Attractions and Activities

Immerse yourself in the rich culture and natural beauty surrounding The Balcone Suite & Resort Bukittinggi. Explore these captivating nearby attractions:
  • Jam Gadang:

    A prominent clock tower and landmark in Bukittinggi, offering historical significance and panoramic views.
  • Ngarai Sianok (Sianok Canyon):

    A breathtaking valley with stunning natural landscapes, perfect for hiking and photography.
  • Lobang Jepang (Japanese Tunnel):

    Explore the historical underground tunnels built during the Japanese occupation.
  • Pagaruyung Palace:

    A magnificent replica of the former palace of the Pagaruyung Kingdom, showcasing Minangkabau architecture.
  • Pasar Atas Bukittinggi:

    A bustling traditional market where you can find local handicrafts, textiles, and culinary delights.
If you are looking for other activities around The Balcone Suite & Resort Bukittinggi, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to The Balcone Suite & Resort Bukittinggi from the Airport

Reaching The Balcone Suite & Resort Bukittinggi is convenient, whether you're arriving at Minangkabau International Airport (PDG). Understanding how to get to The Balcone Suite & Resort Bukittinggi is key to a smooth start to your vacation.
  • Hotel Private Airport Transfer:

    The most convenient option is to arrange the airport transfer service of The Balcone Suite & Resort Bukittinggi directly with the hotel. This service offers a comfortable and hassle-free journey, with rates typically starting from PHP 500, depending on the vehicle type.
  • Taxi:

    Metered taxis are available at the airport. The journey to The Balcone Suite & Resort Bukittinggi can take approximately 1.5 to 2 hours, with fares ranging from PHP 300 to PHP 450.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service booked via your smartphone. This offers a similar convenience to taxis, with prices comparable to metered taxis.
  • Rental Car:

    For those who prefer to drive themselves, car rental services are available at the airport. This provides flexibility to explore the region at your own pace.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at The Balcone Suite & Resort Bukittinggi

Choosing The Balcone Suite & Resort Bukittinggi for your next trip to Sumatera Barat ensures a memorable and comfortable experience. With excellent Room availability at The Balcone Suite & Resort Bukittinggi, you can find the perfect accommodation for your needs.
  • Prime Location:

    Situated in a desirable area of Bukittinggi, offering easy access to attractions and amenities.
  • Exceptional Facilities:

    Enjoy a range of amenities including a swimming pool, fitness center, and spa.
  • Comfortable Rooms:

    A variety of well-appointed rooms and suites designed for relaxation and convenience.
  • Delicious Dining:

    Savor local and international cuisine at the on-site restaurant and enjoy drinks at the rooftop bar.
  • Attentive Service:

    Experience warm Indonesian hospitality and dedicated service from our staff.
Booking The Balcone Suite & Resort Bukittinggi is straightforward and rewarding. We encourage you to book your stay through Traveloka to take advantage of exclusive deals and promotions.

For your next adventure, consider exploring more options: Book budget hotels in Sumatera Barat Easily book domestic and international flights at low prices

All facilities in The Balcone Suite & Resort Bukittinggi

Bar, Cafe and Lounge The Balcone Suite & Resort Bukittinggi
Bar, Cafe and Lounge
Lobby The Balcone Suite & Resort Bukittinggi
Lobby
Bedroom The Balcone Suite & Resort Bukittinggi
Bedroom
Restaurant The Balcone Suite & Resort Bukittinggi
Restaurant
Nearby View and Attractions The Balcone Suite & Resort Bukittinggi
Nearby View and Attractions

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Buffet breakfast
  • Cafe
  • Set menu dinner
  • Set menu lunch
  • Snacks

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Transportation

  • Bus/truck parking
  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Balcone Suite & Resort Bukittinggi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Balcone Suite & Resort Bukittinggi
240
Number of floors in The Balcone Suite & Resort Bukittinggi
9
Another facilities in The Balcone Suite & Resort Bukittinggi
Bellhop, Concierge, Express check-in, Express check-out, Front desk

Frequently asked question in The Balcone Suite & Resort Bukittinggi

What are available facilities at The Balcone Suite & Resort Bukittinggi?
There are top facilites at The Balcone Suite & Resort Bukittinggi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Balcone Suite & Resort Bukittinggi?
The standard check-in time at The Balcone Suite & Resort Bukittinggi is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Balcone Suite & Resort Bukittinggi provide breakfast?
Yes, The Balcone Suite & Resort Bukittinggi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Balcone Suite & Resort Bukittinggi?
The Balcone Suite & Resort Bukittinggi is a 4.0-star hotel.
How many floors does The Balcone Suite & Resort Bukittinggi have?
The Balcone Suite & Resort Bukittinggi has 9 floors.
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More Reviews from Other Guests in The Balcone Suite & Resort Bukittinggi

8.6
Very Good
From 1,233 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The Balcone Suite & Resort Bukittinggi
All
Ambiance (89)
Staff Friendliness (76)
Bedroom (76)
Variety (75)
Hotel Area (73)
Taste (71)
Surroundings (70)
Bathroom (65)
Family Friendly (63)
Room Space (59)
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Traveler Reviews The Balcone Suite & Resort Bukittinggi

Number of reviews per page
20
40
Customer reviews
Hendro R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 day(s) ago
Recommended for healing, only the bathroom needs to be maintained well.
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f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
The service was very bad, the queue at the reception was long because there were only 2 staff for a very large number of hotel rooms & at 4 pm we still couldn't check in because the room wasn't ready.
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Accommodation's Reply
26 May 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, Utuh Satria The Balcone Suites & Resort
Mhd. Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very nice and comfortable place.
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Accommodation's Reply
26 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, Utuh Satria The Balcone Suites & Resort
Adek R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Please understand, boss... The food is delicious, the hotel is comfortable, quiet, and clean. Overall, I'm satisfied 😍
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Accommodation's Reply
26 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, Utuh Satria The Balcone Suites & Resort
T***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is very comfortable, family-friendly, clean, and makes you feel at home. The breakfast is delicious, and next time, if possible, they could add more. Overall, it's a great place for a staycation.
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Accommodation's Reply
19 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good, a little far from the city center
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Accommodation's Reply
23 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
The TV in the room was dead.. Lots of mosquitoes, dusty room.. Not soundproof. The TV was dead, they said it was hit by lightning.. Wi-Fi was not working, the pool was under maintenance. Sorry to be honest, this is not yet suitable for a 4-star class, because the employees complained about their service fees and late salary payments 🙈
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Accommodation's Reply
30 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The electricity in the room kept going on and off throughout my stay, the AC was not cold because the electricity was not normal, the room did not match the price, it was very simple, the car park access to the room was too far and uphill, difficult for elderly people.
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Accommodation's Reply
20 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Muhamad R. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is slightly uphill. The hotel rooms are quite clean, and the staff is friendly. However, many menu items are not available outside of breakfast hours.
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Accommodation's Reply
20 Apr 2026
Dear Mr Muhamad R. P, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Merlein U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's about 5-7 kilometers from the city center. This hotel is perfect for those looking to get away from the hustle and bustle. It's family-friendly. I got a room right in front of the pool. The kids loved it. There's plenty of space to get around. It's just quiet at night.
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Accommodation's Reply
13 Apr 2026
Dear Mr/s Merlein U, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Daniel F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Just a little advice, why do 5 year old children have to pay for breakfast?
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Accommodation's Reply
13 Apr 2026
Dear Mr Daniel F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
E***H
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The view from the room is stunning. It's also spacious. It's perfect for families. I'll definitely be back.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The atmosphere is calm, cool, and relaxing. The breakfast options are varied, and all delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The place is quiet, green complex, makes you relax, the breakfast is varied and delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mrs Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
V***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The room was actually nice and spacious. However, the cleanliness was very lacking. Much of the furniture and appliances were broken and unrepaired. The showerhead was broken, amenities were missing, soap wasn't refilled, the standing lamp was crooked, and there was a lot of dust on the door, table, windows, and mirror. The staff was friendly, but the room cleanliness could be improved. Especially considering the high price of accommodation, it's a shame to have such poor cleanliness and facilities.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
H***z
icon-origin-TRAVELOKA
6.0
/10
Reviewed 9 week(s) ago
The room is not as beautiful as the photos in the app, you get torn towels, a clogged sink, and a leaking shower too.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
k***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The restaurant service was unprofessional, processing orders very slowly, and the food tasted unsuitable for the price, often salty or even bland. The hotel is not accessible to people with disabilities or the elderly due to its hilly location and difficult access.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Hermanto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff was very friendly. The balcony railing was rusty and covered in cobwebs, the toilet shelf was made of metal and had a rusty bottom, and the toilet was unclean, with stains from previous guests' feces on it. I didn't take photos of these. For breakfast, the egg stand staff was slow to serve orders, and the potato wedges were very dry and appeared to have been microwaved. Given the cold weather, it's recommended to add a ginger drink to the menu.
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Accommodation's Reply
27 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Strategic hotel... Room cleanliness is lacking
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Fitri P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The view from the room is nice, but the walk from the lobby to the room is quite long because it's in a different building.
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Accommodation's Reply
14 Apr 2026
Dear Mrs Fitri, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
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Bedroom 4 The Balcone Suite & Resort Bukittinggi

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,233 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The Balcone Suite & Resort Bukittinggi
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Ambiance (89)
Staff Friendliness (76)
Bedroom (76)
Variety (75)
Hotel Area (73)
Taste (71)
Surroundings (70)
Bathroom (65)
Family Friendly (63)
Room Space (59)
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Traveler Reviews The Balcone Suite & Resort Bukittinggi

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Customer reviews
Hendro R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 day(s) ago
Recommended for healing, only the bathroom needs to be maintained well.
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f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
The service was very bad, the queue at the reception was long because there were only 2 staff for a very large number of hotel rooms & at 4 pm we still couldn't check in because the room wasn't ready.
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Accommodation's Reply
26 May 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, Utuh Satria The Balcone Suites & Resort
Mhd. Y.
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
Very nice and comfortable place.
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Accommodation's Reply
26 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, Utuh Satria The Balcone Suites & Resort
Adek R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Please understand, boss... The food is delicious, the hotel is comfortable, quiet, and clean. Overall, I'm satisfied 😍
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Accommodation's Reply
26 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, Utuh Satria The Balcone Suites & Resort
T***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is very comfortable, family-friendly, clean, and makes you feel at home. The breakfast is delicious, and next time, if possible, they could add more. Overall, it's a great place for a staycation.
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Accommodation's Reply
19 May 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Good, a little far from the city center
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
The TV in the room was dead.. Lots of mosquitoes, dusty room.. Not soundproof. The TV was dead, they said it was hit by lightning.. Wi-Fi was not working, the pool was under maintenance. Sorry to be honest, this is not yet suitable for a 4-star class, because the employees complained about their service fees and late salary payments 🙈
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Accommodation's Reply
30 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The electricity in the room kept going on and off throughout my stay, the AC was not cold because the electricity was not normal, the room did not match the price, it was very simple, the car park access to the room was too far and uphill, difficult for elderly people.
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Accommodation's Reply
20 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Muhamad R. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is slightly uphill. The hotel rooms are quite clean, and the staff is friendly. However, many menu items are not available outside of breakfast hours.
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Accommodation's Reply
20 Apr 2026
Dear Mr Muhamad R. P, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Merlein U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's about 5-7 kilometers from the city center. This hotel is perfect for those looking to get away from the hustle and bustle. It's family-friendly. I got a room right in front of the pool. The kids loved it. There's plenty of space to get around. It's just quiet at night.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Mr/s Merlein U, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Daniel F.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Just a little advice, why do 5 year old children have to pay for breakfast?
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Mr Daniel F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
E***H
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The view from the room is stunning. It's also spacious. It's perfect for families. I'll definitely be back.
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1 people find it helpful
Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The atmosphere is calm, cool, and relaxing. The breakfast options are varied, and all delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Mardhiah F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The place is quiet, green complex, makes you relax, the breakfast is varied and delicious.
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Accommodation's Reply
13 Apr 2026
Dear Mrs Mardhiah F, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
V***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The room was actually nice and spacious. However, the cleanliness was very lacking. Much of the furniture and appliances were broken and unrepaired. The showerhead was broken, amenities were missing, soap wasn't refilled, the standing lamp was crooked, and there was a lot of dust on the door, table, windows, and mirror. The staff was friendly, but the room cleanliness could be improved. Especially considering the high price of accommodation, it's a shame to have such poor cleanliness and facilities.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
H***z
icon-origin-TRAVELOKA
6.0
/10
Reviewed 9 week(s) ago
The room is not as beautiful as the photos in the app, you get torn towels, a clogged sink, and a leaking shower too.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
k***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The restaurant service was unprofessional, processing orders very slowly, and the food tasted unsuitable for the price, often salty or even bland. The hotel is not accessible to people with disabilities or the elderly due to its hilly location and difficult access.
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
Hermanto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff was very friendly. The balcony railing was rusty and covered in cobwebs, the toilet shelf was made of metal and had a rusty bottom, and the toilet was unclean, with stains from previous guests' feces on it. I didn't take photos of these. For breakfast, the egg stand staff was slow to serve orders, and the potato wedges were very dry and appeared to have been microwaved. Given the cold weather, it's recommended to add a ginger drink to the menu.
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Accommodation's Reply
27 Mar 2026
Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Strategic hotel... Room cleanliness is lacking
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Accommodation's Reply
13 Apr 2026
Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Fitri P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The view from the room is nice, but the walk from the lobby to the room is quite long because it's in a different building.
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Accommodation's Reply
14 Apr 2026
Dear Mrs Fitri, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort
Number of reviews per page
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40