Z
Zulkarnain
Staycation
8.5
/10
Reviewed 5 day(s) ago
Friendly staff. Check-in process took a while.
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Accommodation's Reply
30 Sep 2026
Dear Mr. Zulkarnain, This is a message from ibis Samarinda. Thank you for your review and feedback regarding your stay at ibis Samarinda. We are delighted to hear that you were pleased with the friendliness of our staff. We sincerely apologize for the waiting time you experienced during the check-in process. Your feedback is being considered and evaluated to continuously improve the quality of our service and to make the check-in process faster and more convenient. The entire ibis Samarinda team looks forward to welcoming you back again and hopes you will have an even better experience. Sincerely, Seto Marzono, General Manager
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