Overall Ratings & Reviews Ibis Samarinda

Traveloka (5,328)
Other sources (7)
8.6
Very Good
From 5,328 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Ibis Samarinda
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Ambiance (155)
Staff Friendliness (153)
Bedroom (146)
Distance to City Center (145)
Hotel Area (136)
Bathroom (133)
Accessibility (122)
Variety (114)
Surroundings (109)
Family Friendly (109)
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Traveler Reviews Ibis Samarinda

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40
Customer reviews
Hanawaty
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly and the hotel rooms are clean and comfortable.
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Hanawaty
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly and the hotel rooms are clean and comfortable.
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Hanawaty
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The staff is very friendly and the hotel rooms are clean and comfortable.
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Hanawaty
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly and I like that the hotel room is clean and comfortable.
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t***a
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10.0
/10
Reviewed 3 day(s) ago
The pool is aesthetic, the service is friendly, they can take our photos, the food is delicious.
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E***I
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10.0
/10
Reviewed 4 day(s) ago
Everything is good, staff is friendly, free refill of drinking water.
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Verified Traveler
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10.0
/10
Reviewed 5 day(s) ago
It's nice, close to everywhere, comfortable and clean.
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Dina D.
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10.0
/10
Reviewed 1 week(s) ago
Felly's staff were very friendly during check-in and check-out, the process was also fast and without a deposit.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's very convenient because it's in the middle of town. It offers a pleasant atmosphere, live music, and is poised for even greater success in the future.
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s***t
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
Quite comfortable with the hotel atmosphere which is in the center of the crowd.
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Indra W.
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Business
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8.5
/10
Reviewed 2 week(s) ago
The service is very satisfying and the room is clean.
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Verified Traveler
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Business
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10.0
/10
Reviewed 2 week(s) ago
Have stayed several times at the hotel with family and friends.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we extend our deepest respect and gratitude for your review and your trust in ibis Samarinda. We are delighted that you have chosen to stay with us multiple times, often with family and friends. Your trust and loyalty are invaluable encouragement to our entire team. We will continue to strive to improve the quality of our service, comfort, and cleanliness to ensure that every visit is a memorable experience. We look forward to welcoming you, your family, and friends back to ibis Samarinda again in the future. Sincerely, Seto Marzono, General Manager
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel in the city center, comfortable and clean.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we respectfully thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. We appreciate your appreciation for the hotel's central location, which made your travels convenient, and for the cleanliness and comfort meeting your expectations. Your compliments are an encouragement to our entire team to continue providing the best service and experience to all our guests. We hope to welcome you back to ibis Samarinda Hotel for your next stay. Sincerely, Seto Marzono, General Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, clean and comfortable.
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Accommodation's Reply
20 Jun 2026
Dear Gentlemen/Ladies, From ibis Samarinda Hotel, we respectfully thank you for your positive review. We are delighted to hear that you felt comfortable during your stay and were impressed by the friendliness of our staff. The cleanliness and comfort of the hotel are our top priorities, therefore we greatly appreciate your compliments. Your positive review encourages our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to ibis Samarinda Hotel again in the future. Sincerely, Seto Marzono, General Manager
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A***a
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Business
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8.5
/10
Reviewed 4 week(s) ago
The hotel staff was friendly, the food was varied, the rooms were clean, there were plenty of culinary options nearby, and check-in was quick. Thanks.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay with us, particularly the friendliness of our staff, the variety of food, the cleanliness of your rooms, and the quick and easy check-in process. We are also pleased that our hotel's location, surrounded by a wide variety of restaurants, made your visit to Samarinda very convenient. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to ibis Samarinda Hotel on your next visit. Sincerely, Seto Marzono, General Manager
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N***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The AC wasn't cooling enough, so I called reception and it was quickly fixed. Overall, it was very comfortable, the staff was friendly, and the room and toilet were clean. 👍🏻
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we respectfully thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the air conditioning in your room. However, we are pleased to hear that our team was able to respond and resolve the issue promptly. We are glad to know that you felt comfortable during your stay and were satisfied with the friendliness of our staff, as well as the cleanliness of your room and bathroom. Such positive feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back to ibis Samarinda Hotel in the future. Sincerely, Seto Marzono, General Manager
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C***K
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Great, 👍
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, From ibis Samarinda Hotel, we respectfully thank you for your short but positive review. We are delighted to hear that you enjoyed your stay with us. Your compliments are an encouragement to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to ibis Samarinda Hotel for your next stay. Sincerely, Seto Marzono, General Manager
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J***i
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 week(s) ago
Overall is good, but you need to fix the bathroom. It smells stinky, I think the drain and the air conditioner feels hot.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Warm greetings from ibis Samarinda. Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay overall, especially our friendly staff, the wide variety of food options, and our comfortable and spacious lobby. However, we sincerely apologize for the inconvenience you experienced regarding the unpleasant smell in the bathroom and the air conditioning that did not perform optimally. Please rest assured that your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and improvement.We truly appreciate your valuable comments, as they help us enhance the quality of our facilities and services. We look forward to welcoming you back to ibis Samarinda and providing you with an even better stay experience in the future. Warm regards, Seto Marsono. General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, the food is very varied, and the lobby is very comfortable and spacious. It's worth it for a 3-star hotel.
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Accommodation's Reply
07 Jun 2026
Dear Gentlemen/Ladies, From the ibis Samarinda Hotel, we would like to express our deepest gratitude for your positive review. We are delighted to hear that you enjoyed your stay with us, particularly the friendly staff, diverse food options, and the comfortable and spacious lobby. Your compliments motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you back to the ibis Samarinda Hotel again in the future. Sincerely, Seto Marzono, General Manager
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Saenab
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is great, the staff are all very friendly, the rooms are nice, comfortable, and fully equipped, just like any other hotel. The view is also amazing. It's the best, really 🥰
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Accommodation's Reply
14 May 2026
Dear Mr. Aishah, From the ibis Samarinda Hotel, we would like to express our deepest gratitude for your kind and positive review. We are delighted to hear that you enjoyed your stay, from the friendly staff and comfortable, well-equipped rooms to the beautiful views from the hotel. Your compliments are a great inspiration to our entire team, motivating us to strive to provide the best possible experience for all our guests. We hope to welcome you back to the ibis Samarinda Hotel for another memorable stay. Sincerely, Seto Marzono, General Manager
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Number of reviews per page
20
40