Overall Ratings & Reviews Ibis Samarinda

Traveloka (5,484)
Other sources (14)
8.7
Very Good
From 5,484 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Ibis Samarinda
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Ambiance (166)
Staff Friendliness (164)
Bedroom (155)
Distance to City Center (152)
Hotel Area (149)
Bathroom (141)
Accessibility (131)
Surroundings (120)
Variety (119)
Family Friendly (118)
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Traveler Reviews Ibis Samarinda

Number of reviews per page
20
40
Customer reviews
Zulkarnain
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Friendly staff. Check-in process took a while.
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Accommodation's Reply
30 Sep 2026
Dear Mr. Zulkarnain, This is a message from ibis Samarinda. Thank you for your review and feedback regarding your stay at ibis Samarinda. We are delighted to hear that you were pleased with the friendliness of our staff. We sincerely apologize for the waiting time you experienced during the check-in process. Your feedback is being considered and evaluated to continuously improve the quality of our service and to make the check-in process faster and more convenient. The entire ibis Samarinda team looks forward to welcoming you back again and hopes you will have an even better experience. Sincerely, Seto Marzono, General Manager
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Raisa P. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
All recommended, clean rooms.
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Accommodation's Reply
30 Sep 2026
Dear Ms. Raisa P.Y., This is a message from ibis Samarinda Hotel. We would like to thank you for your positive review of your stay at ibis Samarinda. We are delighted to hear that you were satisfied with the cleanliness of your room and recommended ibis Samarinda. Your compliments motivate the entire ibis Samarinda team to continue striving for cleanliness, providing the best service, and ensuring the comfort of all our guests. The entire ibis Samarinda team sincerely hopes to welcome you back and have another memorable experience with us. Sincerely, Seto Marzono, General Manager
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Clean rooms, friendly staff, clean & comfortable hotel.
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1 people find it helpful
Accommodation's Reply
30 Sep 2026
Dear Valued Guest, ibis Samarinda would like to express our gratitude for your positive review of your stay at ibis Samarinda. We are delighted to hear that you were satisfied with the cleanliness of the rooms and the hotel, as well as the friendliness and service of our team. Your compliments motivate the entire ibis Samarinda team to continue striving for cleanliness, friendly service, and the comfort of every guest. The entire ibis Samarinda team sincerely hopes to welcome you back and provide you with another memorable experience. Sincerely, Seto Marzono, General Manager
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R***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Clean rooms, friendly staff, clean & comfortable hotel
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, ibis Samarinda would like to express our gratitude for your positive review of your stay at ibis Samarinda. We are delighted to hear that you were satisfied with the cleanliness of the rooms and the hotel, as well as the friendliness and service of our team. Your compliments motivate the entire ibis Samarinda team to continue striving for cleanliness, friendly service, and the comfort of every guest. The entire ibis Samarinda team sincerely hopes to welcome you back and provide you with another memorable experience. Sincerely, Seto Marzono, General Manager
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Arman H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
After the activity, it's comfortable to rest.
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Accommodation's Reply
30 Sep 2026
Dear Mr. Arman H., Greetings from ibis Samarinda Hotel. Thank you for your positive review of your stay at ibis Samarinda. We are delighted to know that after completing your activities, you were able to relax peacefully and feel comfortable throughout your stay at our hotel. Your satisfaction is the driving force behind the entire ibis Samarinda team's commitment to providing the best service and comfort to all guests. The entire ibis Samarinda team sincerely hopes to welcome you back and have another memorable experience with us. Sincerely, Seto Marzono, General Manager
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Arman H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
After the activity we can rest peacefully.
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R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Thank God, we were able to check in earlier. Thank you🙏👍
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, ibis Samarinda Hotel would like to inform you that we thank you for your positive review. We are delighted to hear that you were able to check in early and were satisfied with our service. Your satisfaction motivates the entire ibis Samarinda team to strive for the best service and comfort for all guests. The entire ibis Samarinda team sincerely hopes to welcome you back and have another memorable experience with us. Sincerely, Seto Marzono, General Manager
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yoga
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Only the television facilities are not so good, maybe they need to be upgraded.
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Accommodation's Reply
30 Sep 2026
Dear Ms. Yoka, From ibis Samarinda Hotel, we respectfully thank you for your review and feedback regarding your stay at ibis Samarinda. We appreciate your comments about the television facilities, which we felt could not be better, and your suggestions for improvement. These suggestions will be taken into consideration and evaluated so that we can further develop our facilities and provide a more comfortable stay for all our guests. We hope to welcome you back to ibis Samarinda again and provide you with an even better experience on your next visit. Sincerely, Seto Marzono, General Manager
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S***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent service. Recommended for Samarinda.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, ibis Samarinda would like to express our gratitude for your positive review regarding your stay at our hotel. We are delighted to hear that you were satisfied with our services and recommend ibis Samarinda as your choice of accommodation in Samarinda. Your compliments motivate the entire ibis Samarinda team to strive for the best service and comfort for all guests. The entire ibis Samarinda team sincerely hopes to welcome you back and create another memorable experience for you. Sincerely, Seto Marzono, General Manager
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Ilam P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Comfortable for a short break, easy access.
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Accommodation's Reply
30 Sep 2026
Dear Mr. Ilam P., This is a brief message from ibis Samarinda. Thank you for your positive review of your stay at ibis Samarinda. We are delighted to hear that you felt comfortable and relaxed and enjoyed the convenient location to the hotel. Your satisfaction motivates the entire ibis Samarinda team to strive for the best service and comfort for all guests throughout their stay. The entire ibis Samarinda team sincerely hopes to welcome you back and provide you with an even better experience. Sincerely, Seto Marzono, General Manager
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Ilam P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good service, easy access, complete facilities.
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Defri t. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly and helpful during the check-in process, the hotel atmosphere is safe and comfortable, close to the city and safe.
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Accommodation's Reply
02 Sep 2026
Dear Mr. Defrey T.A., This is a brief message from ibis Samarinda. Thank you for your positive review of your recent stay at ibis Samarinda. We are delighted to hear that you were pleased with the friendliness and assistance of our team during the check-in process, and that you enjoyed the safe and comfortable atmosphere of the hotel in its excellent location. Your satisfaction motivates the entire ibis Samarinda team to continuously strive to provide the best service and comfort to all guests. The entire ibis Samarinda team looks forward to welcoming you again for another memorable experience. Sincerely, Seto Marzono, General Manager
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Mutiara A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel is perfectly located in the city center, close to everything. Breakfast was adequate. The service was all friendly and 5-star. Unfortunately, at 1 a.m., someone was having a party in one of the rooms. We protested and were immediately moved to another room to avoid any disturbance. Thanks.
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Accommodation's Reply
02 Sep 2026
Dear Mr./Mutiara A., This is a brief message from ibis Samarinda. Thank you for your positive review of your recent stay at ibis Samarinda. We are delighted to hear that you enjoyed the hotel's excellent location and the friendly service from our team. We apologize for the inconvenience you experienced due to the noise at night. We greatly appreciate your understanding and the responsiveness of our team in assisting you with a room change for your comfort. We are considering and evaluating your feedback to continuously improve the quality of service and comfort for all our guests. The entire ibis Samarinda team sincerely hopes to welcome you back for another comfortable and enjoyable stay. Sincerely, Seto Marzono, General Manager
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Y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Near public spaces, at the center of the town. Perfect place to have a staycation with family.
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Accommodation's Reply
23 Aug 2026
Dear Valued Guest, Warm greetings from ibis Samarinda. Thank you very much for taking the time to share your positive feedback. We are delighted to know that you enjoyed your stay with your family and found our central location and proximity to public spaces convenient for your staycation. We are truly grateful for your kind appreciation and are pleased that ibis Samarinda could be a perfect place for your family getaway. We look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards, Seto Marsono. General Manager
Dayang E. H. S. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the food is delicious, and the cleanliness is the best.
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Accommodation's Reply
23 Aug 2026
Dear Mr. Dayang E. H. S. S., ibis Samarinda Hotel would like to express our sincere gratitude for your positive review. We are delighted to know that you enjoyed your stay with us, particularly the friendliness of our staff, the taste of the food, and the cleanliness of the hotel, which met your expectations. Your compliments are an encouragement to our entire team to continue providing the best service and maintaining the quality of food, cleanliness, and comfort for all our guests. We hope to welcome you back to ibis Samarinda Hotel for your next stay. Sincerely, Seto Marsono, General Manager
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O***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Ok, clean place easy access.
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Accommodation's Reply
23 Aug 2026
Dear Gentlemen/Ladies, From the bottom of our hearts, ibis Samarinda Hotel, we sincerely thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness and convenience of the hotel during your stay. Your compliments motivate our entire team to strive to maintain cleanliness, comfort, and provide the best possible service to all our guests. We hope to welcome you back to ibis Samarinda for your next stay. Sincerely, Seto Marzono, General Manager
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h***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Strategic location, comfortable rooms, friendly staff, delicious breakfast, and next to a mall. The coffee shop is also delicious and cozy enough.
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Accommodation's Reply
23 Aug 2026
Dear Gentlemen/Ladies, It is with great pleasure that we at ibis Samarinda Hotel would like to express our sincere gratitude for your positive review. We are delighted to hear that you enjoyed your stay at ibis Samarinda, particularly your appreciation of the excellent location, comfortable rooms, friendly staff, and delicious breakfast. We are also pleased that the easy access to shopping malls and the cozy atmosphere of our café contributed to your experience. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We look forward to welcoming you back to ibis Samarinda again in the future. Sincerely, Seto Marzono, General Manager
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Rembang I. (. R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Highly recommended for those who want to go for a walk, not far away from the mall or have a coffee.
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Accommodation's Reply
23 Aug 2026
Dear Mr. Rembang I. (.R.), From ibis Samarinda Hotel, Thank you very much for your positive review and feedback. We are delighted to hear that ibis Samarinda's excellent location allows you easy access to various activities, from shopping at the mall to relaxing with a coffee. Your compliments and suggestions encourage our entire team to strive for the best service and experience for all our guests. We look forward to welcoming you back to ibis Samarinda again in the future. Sincerely, Seto Marzono, General Manager
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Fathul J.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Very comfortable and very friendly service.
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Accommodation's Reply
23 Aug 2026
Dear Mr./Ms. Fatul J., Greetings from ibis Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that you felt comfortable during your stay and were satisfied with the friendly service from our team. Your compliments are an encouragement to the entire ibis Samarinda team to continue striving to provide the best service and a comfortable stay experience for all guests. We hope to welcome you back to ibis Samarinda Hotel again on your next stay. Sincerely, Seto Marzono, General Manager
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sarah m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The cafe in the lobby has delicious pastries and excellent coffee. It's easy to find food and entertainment since it's in the same building as the mall.
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Accommodation's Reply
23 Aug 2026
Dear Ms. Sarah M., This is a brief message from ibis Samarinda Hotel. Thank you very much for your positive review. We are delighted to hear that you enjoyed the pastries and coffee at our lobby café, Coffee & Co., and appreciated the convenient access to a variety of restaurants and entertainment options as the hotel is directly connected to the shopping mall. Your compliments motivate our entire team to continue striving to provide the best quality food, comfort, and service to all our guests. We look forward to welcoming you back to ibis Samarinda Hotel again in the future. Sincerely, Seto Marzono, General Manager
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Number of reviews per page
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