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Traveloka (2,516)

Other sources (35)

8.6

Very Good

From 2,516 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about HARRIS Suites Puri Mansion

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Bedroom (95)

Staff Friendliness (92)

Ambiance (89)

Room Space (88)

Bathroom (87)

Hotel Area (79)

Accessibility (72)

Taste (72)

Check-in/out Time (65)

Wifi (61)

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Traveler Reviews HARRIS Suites Puri Mansion

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Customer reviews

m***a

Transit

9.7

/10

Reviewed 1 day(s) ago

The only downside is the toothbrush and toothpaste, maybe they can be replaced with more suitable ones 🙏🙏

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Accommodation's Reply

12 Aug 2025

Dear Our Valued Guest, Thank you for choosing Harris Suites Puri Mansion and sharing your valuable review. We are delighted to know that you enjoyed your stay. We apologize for any inconvenience regarding the toothbrush and toothpaste we provide. We will immediately forward your feedback to the relevant team for future improvements. We hope to welcome you back and provide an even better experience on your next visit. Warm regards, Febi Firdaus, Front Office Manager

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m***i

9.0

/10

Reviewed 5 day(s) ago

The toothbrush and hotel slippers are not at all like the ones at Harris hotels in general.

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1 people find it helpful

Accommodation's Reply

11 Aug 2025

Dear Valued Guest, Thank you for sharing your feedback with us. We are truly sorry to hear that the toothbrush and hotel slippers did not meet your expectations compared to other HARRIS Hotels you have experienced. If you don’t mind, we would greatly appreciate it if you could share more details about this matter with us, so we can follow up and make improvements. Your insights are very valuable to ensure we maintain the quality and comfort that our guests expect. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Warm regards, Febi Firdaus Front Office Manager

F***a

Business

10.0

/10

Reviewed 1 week(s) ago

Always a pleasure to stay here

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Accommodation's Reply

06 Aug 2025

Dear Valued Guest, Thank you so much for giving us a perfect 10/10 rating! We truly appreciate your support and are delighted to know that you had a wonderful stay with us. If you have anything to share or suggest for your next visit, we would love to hear from you. We look forward to welcoming you back again soon! Best regards, Febi Firdaus, Front Office Manager

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F***a

Business

10.0

/10

Reviewed 1 week(s) ago

Affordable hotel but very good service and easy to access.

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Accommodation's Reply

07 Aug 2025

Dear Valued Guest, Warm greetings from Harris Suites Puri Mansion. On behalf of the entire team, we would like to express our deepest gratitude for taking the time to share your experience with us. We truly appreciate your support and trust. We are delighted to hear that your stay was enjoyable, and we look forward to welcoming you back on your next visit to West Jakarta. If there is anything we can assist you with in the future, please do not hesitate to contact us anytime. Best regards, Febi Firdaus, Front Office Manager

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hen

Business

10.0

/10

Reviewed 1 week(s) ago

This hotel is very strategically located. The atmosphere is calm and perfect for relaxing, and it's also kid-friendly. A great choice. We'll be back again. Thank you, Harris...

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Accommodation's Reply

05 Aug 2025

Dear Hen I, On behalf of the entire team, we would like to express our deepest gratitude for taking the time to share your experience with us. We truly appreciate your support and trust. We are delighted to hear that your stay was a pleasant one, and we look forward to welcoming you back on your next visit. Best regards, Febi Firdaus, Front Office Manager

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bobby

10.0

/10

Reviewed 2 week(s) ago

Always a very suitable place for you know.

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Accommodation's Reply

02 Aug 2025

Dear Bobby, Thank you so much for your perfect rating and kind words! We’re truly delighted to know that you had a wonderful stay at HARRIS Suites Puri Mansion. Your appreciation means a lot to our team and motivates us to continue delivering excellent service every day. We look forward to welcoming you back in the near future. Until then, take care and see you again soon! Warm regards, Febi Firdaus Front Office Manager

Yorien A. H.

Medical

9.4

/10

Reviewed 2 week(s) ago

We were originally only staying one night because we had to go back and forth to the hospital, but the hotel room was comfortable and my son was happy, so we extended our stay to two nights. I think it was good overall, except the elevators took too long, and the hotel kitchen seemed unprepared for a large number of guests, so we had to wait for breakfast. In situations like this, guests should be given more time to check out, as the delay in restocking the food wasted during breakfast.

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Accommodation's Reply

30 Jul 2025

Dear Yorien A. H, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager

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K***m

Business

9.6

/10

Reviewed 2 week(s) ago

The breakfast is very mediocre. Standard has gone down and variety is also bad. I have never had Spaghetti with tomato ketchup before... That was really bad.

2 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear Valued Guest, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Dani

9.7

/10

Reviewed 2 week(s) ago

The staff is nice and friendly, the hotel is clean

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1 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear Dani, thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review and we are delighted to know that you enjoyed your stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager

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b***y

10.0

/10

Reviewed 4 week(s) ago

Very good place for women and men, you know.

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Accommodation's Reply

19 Jul 2025

Dear Valued Guest, Thank you for choosing HARRIS Suite Puri Mansion as your place to stay. On behalf of the Management and all our staff, we sincerely appreciate your positive review and the rating you’ve given us. We will continue to improve our service and strive to provide the very best for all our guests. We look forward to welcoming you back again at HARRIS Suite Puri Mansion. Warm regards, Febi Firdaus Front Office Manager

b***y

10.0

/10

Reviewed 4 week(s) ago

It is a good place for a date, you know.

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Accommodation's Reply

19 Jul 2025

M***a

Staycation

6.9

/10

Reviewed 4 week(s) ago

I had a bad experience on my last day staying at this hotel, I really regret that this could happen because the hotel management lacked coordination, but the good side is that after I complained at check out, the hotel responded well and quickly but I still don't agree with the steps taken by the hotel and apartment management regarding the incident that I experienced.

1 people find it helpful

Accommodation's Reply

18 Jul 2025

Dear Valued Guest, Thank you for sharing your experience with us. We deeply regret to hear that your last day with us did not meet your expectations and sincerely apologize for the inconvenience caused. Your concerns about the coordination issue have been noted and will be thoroughly reviewed with our team and management to ensure this does not happen again. We truly appreciate your acknowledgment of our team's quick response at check-out. Your feedback is invaluable in helping us improve our service We hope to have another opportunity to welcome you back and provide you with the seamless and positive stay you deserve. Warm Regards, Febi Firdaus. Front Office Manager

R***a

Leisure

10.0

/10

Reviewed 4 week(s) ago

Nice, the AC is cold and very comfortable

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1 people find it helpful

Accommodation's Reply

17 Jul 2025

Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. Thank you for your positive review and we are delighted to know that you had an impressive stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager

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Miang N. Y.

Leisure

9.7

/10

Reviewed 4 week(s) ago

It was a really nice stay here, plus the convenience of the Traveloka app. I even extended my stay for 2 nights because it was so comfortable staying with my family. I checked in late at around 8 pm, but the receptionist was still very friendly and fulfilled all my requests. Thank you. It will be my favorite hotel if I go to Jakarta again, especially since it's close to the airport. Thank you Harris Puri Mansion and thank you also to Traveloka.

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2 people find it helpful

Accommodation's Reply

17 Jul 2025

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Meilyanawaty G.

Leisure

9.7

/10

Reviewed 4 week(s) ago

The staff service is okay, the room is clean

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Accommodation's Reply

17 Jul 2025

Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. Thank you for your positive review and we are happy to know that you had an impressive stay at Harris Suite Puri Mansion. Once again, thank you for choosing Harris Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus, Front Office Manager

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H***i

10.0

/10

Reviewed 5 week(s) ago

The staff is very friendly and thank you for the compliments... It was prepared so well as a surprise for my husband on his birthday... Thank you, Harris Suites Puri Mansion

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1 people find it helpful

Accommodation's Reply

11 Jul 2025

Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your accommodation. On behalf of the management and all staff on duty, we would like to thank you for taking the time to provide us with a positive review and rating. We will continue to improve our service and provide the best for our guests. We look forward to welcoming you back to Harris Suite Puri Mansion in the future. Warm regards. Febi Firdaus, Front Office Manager

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F***y

10.0

/10

Reviewed 5 week(s) ago

Overall good and comfortable, will come back again

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1 people find it helpful

Accommodation's Reply

07 Jul 2025

Dear Valued Guest, Thank you so much for taking the time to share your wonderful review and for giving us a perfect rating. We are truly delighted to know that you had an excellent stay with us. Your kind words mean a lot to our entire team and serve as a great motivation to continue delivering exceptional service to all our guests. It was a pleasure having you with us, and we look forward to welcoming you back soon for another memorable experience at HARRIS Suite Puri Mansion. Warm regards, Febi Firdaus Front Office Manager

Melany W.

Transit

9.7

/10

Reviewed 6 week(s) ago

The room and dinner package was satisfactory.

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1 people find it helpful

Accommodation's Reply

04 Jul 2025

Dear Valued Guest, thank you for choosing Harris Suite Puri Mansion as your place to stay. On behalf of the management and all staff on duty, we would like to thank you for taking the time to give us a positive review and rating. We will continue to improve our service and provide the best for our guests. We look forward to welcoming you back to Harris Suite Puri Mansion in the future. Warm Regards. Febi Firdaus. Front Office Manager

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A***o

Staycation

10.0

/10

Reviewed 7 week(s) ago

Great recommendation for families

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Accommodation's Reply

29 Jun 2025

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