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Explore D'Lecia Hotel Ha Long

Traveloka (139)

Other sources (34)

9.0

Exceptional

From 139 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.2

Meal

8.7

Location

8.6

Service and Facilites

9.1

People often mention about D'Lecia Hotel Ha Long

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Distance to City Center (1)

Surroundings (1)

Accessibility (1)

Family Friendly (1)

Wifi (1)

Variety (1)

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Traveler Reviews D'Lecia Hotel Ha Long

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Customer reviews

H***g

Leisure

9.4

/10

Reviewed 8 week(s) ago

nice hotel, luxury, friendly

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D***h

9.7

/10

Reviewed 62 week(s) ago

The hotel is beautiful, spacious, the receptionist and security are very enthusiastic. Everything is great. I will definitely come back next time.

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4 people find it helpful

D***h

9.7

/10

Reviewed 62 week(s) ago

The hotel is beautiful, new, spacious, the receptionist and security are very enthusiastic. Everything is great. I will definitely come back next time.

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3 people find it helpful

Nguyen T. M. T.

5.0

/10

Reviewed 63 week(s) ago

What a terrible experience. My baby accidentally broke the shower gel bottle (shower gel bottles are placed high up and can easily fall). Had to pay 700,000 VND (exorbitant). The room rate I booked was nearly 800,000 VND. So the shower gel bottle was almost equal to the room rate. The receptionist said that many guests who broke it had to pay 700 VND, so they couldn't ask for a discount. Oh, so many people were affected but the hotel didn't find an alternative and just let the guests do it 😂😂😂

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8 people find it helpful

Accommodation's Reply

21 May 2024

Dear customers, Thank you for staying at D'Lecia Ha Long Hotel. D'Lecia Ha Long Hotel would like to apologize to you that your family had a bad experience while staying at the hotel. According to hotel policy, if a guest damages or damages property of the property, they will be charged a compensation fee. To handle the above problem, the front desk department followed the hotel's procedures, however, it is possible that during the communication process, you used misleading words and our hotel actually does not have any. any other ideas to lure guests to stay at the property. D'Lecia Ha Long once again apologizes for the inconvenience and thanks you for your feedback. We greatly appreciate customers' opinions to improve service quality and hope we will have the opportunity to welcome you in the future. Best regards, D'Lecia Ha Long Hotel

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Nguyen T. T. L.

9.4

/10

Reviewed 66 week(s) ago

Phòng sạch đẹp, giống hệt hình, có anh nhân viên hay đứng ở cửa chính của sảnh để mở cửa và kéo vali cho khách thì dễ thương ^^

2 people find it helpful

VU NHAT TAN

8.5

/10

Reviewed 68 week(s) ago

Khách sạn rất đẹp Nhân viên sảnh, lễ tân, bar rất nhiệt tình, nhất là bạn nhân viên sảnh, chạy ra đón khách từ xa 10đ

1 people find it helpful

Vu Nhat T.

Staycation

10.0

/10

Reviewed 69 week(s) ago

Khách sạn đẹp từ ngoài vào trong Nhân viên nam chờ ngoài sảnh rất nhiệt tình chu đáo Nhân viên lễ tân, bar nhiệt tình Vote 10 sao , mng nên đi để trải nghiệm

6 people find it helpful

Thành N. T.

9.7

/10

Reviewed 85 week(s) ago

The hotel is beautiful, clean, polite, fully equipped, all amenities are good, enthusiastic and friendly staff.

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4 people find it helpful

Accommodation's Reply

27 Dec 2023

Dear customers! Thank you for choosing D'Lecia Ha Long Hotel for your recent vacation. We are very happy that you are satisfied with the quality of service at the hotel and hope to see you again on your next vacation. Management team and staff. D'Lecia Ha Long Hotel

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LE DUC N.

9.4

/10

Reviewed 86 week(s) ago

The rooms are clean, fragrant, and the equipment is excellent

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1 people find it helpful

Accommodation's Reply

27 Dec 2023

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Dang T. T.

9.1

/10

Reviewed 98 week(s) ago

Dịch vụ tốt, thân thiện, bể bơi nên có sẵn khăn tắm

1 people find it helpful

Accommodation's Reply

26 Sep 2023

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Truong V. Q.

9.4

/10

Reviewed 99 week(s) ago

Spacious room, clean, new equipment, enthusiastic staff, hotel supports motorbike rental for traveling...

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Accommodation's Reply

26 Sep 2023

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Hien N.

10.0

/10

Reviewed 101 week(s) ago

Great, near the center, convenient. Receptionist and staff 10 points. Clean room, nice view. Next time I come back, I will still choose D'Lecia Ha Long

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4 people find it helpful

Accommodation's Reply

05 Sep 2023

Dear customers! Thank you for choosing D'Lecia Ha Long hotel for your recent stay. We are very happy that you are satisfied with the quality of service at the hotel and hope to see you again on your next vacation. Management team and staff. D'Lecia Ha Long Hotel

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Tran le Hang

9.1

/10

Reviewed 106 week(s) ago

Khách sạn sạch sẽ, lễ Tân, phục vụ, chứ đáo thái đội thân thiện vui vẻ, chỗ để xe tiện dụng. buffe ngon,đánh giá 9/10

1 people find it helpful

Accommodation's Reply

20 Jul 2023

D'Lecia hotel staff is very grateful for your comments. Your evaluation is a great motivation for D'Lecia to try and improve in the future. D'Lecia wishes you a safe trip to Ha Long and happy memories. Hope D'Lecia will always be the place you think about when you visit Ha Long

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Ngc n. n.

9.1

/10

Reviewed 108 week(s) ago

Nhân viên rất nhiệt tình và chuyên nghiệp

1 people find it helpful

Accommodation's Reply

20 Jul 2023

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NGUYEN N. P. T.

9.4

/10

Reviewed 110 week(s) ago

The room is very clean, and staffs are tremendously nice.

1 people find it helpful

Accommodation's Reply

28 Jun 2023

The staff at D'Lecia Hotel are very grateful for Mr. Nguyen's comments. Your evaluation is a great motivation for D'Lecia to try and improve in the future. D'Lecia wishes you a safe trip to Ha Long and happy memories. Hope D'Lecia will always be the place you think about every time you visit Ha Long.

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Nguyen T. Q. L.

8.5

/10

Reviewed 111 week(s) ago

The hotel is clean, the breakfast buffet is delicious, the staff is enthusiastic and cute. You should go here, people. I will definitely come back when I have a chance.

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3 people find it helpful

Accommodation's Reply

28 Jun 2023

The staff at D'Lecia hotel are very grateful for Mr. Cong's comments. Your evaluation is a great motivation for D'Lecia to try and improve in the future. D'Lecia wishes you a safe trip to Ha Long and happy memories. Hope D'Lecia will always be the place you think about every time you visit Ha Long.

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Tran T. M. H.

9.4

/10

Reviewed 111 week(s) ago

Khách sạn rất mới, phòng đẹp như khách sạn 4 sao, nhân viên thân thiện, bể bơi mới rất đẹp, đồ ăn sáng thì mình không ăn nhưng có xuống xem qua thì thấy cũng khá ổn,giá cả quá hợp lý cho kỳ nghỉ của gia đình mình, lần sau đến Hạ Long mình sẽ tiếp tục chọn khách sạn là nơi nghỉ của gia đình

3 people find it helpful

Accommodation's Reply

19 Jun 2023

Dear Guest! Thank you for choosing D'Lecia Ha Long hotel for your recent stay. We are very pleased that you are satisfied with the quality of service at the hotel and look forward to seeing you again on your next vacation. Management team and staff. D'Lecia Ha Long Hotel

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Ngọc H.

9.0

/10

Reviewed 141 week(s) ago

The hotel does very well the hotel service for a 3 * hotel and the service is quite professional. The hotel's rooms are very beautiful and the facilities are also very complete

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4 people find it helpful

Accommodation's Reply

21 Nov 2022

D'Lecia hotel staff is very grateful for your comment. Your reviews are the motivation for all the efforts of the hotel staff. Hope D'Lecia will always be the place you think about every time you visit Ha Long.

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Ngo T. H. Y.

8.5

/10

Reviewed 142 week(s) ago

Mặc dù chỉ nghỉ có 1 ngày nhưng khách sạn và nhân viên khách sạn đã để lại trong chúng tôi những ấn tượng tuyệt vời về dịch vụ các bạn đem lại. Phòng ốc nội thất đẹp, vệ sinh sạch sẽ, sang trọng, đồ ăn sáng ngon. Nhất định chúng tôi sẽ quay lại.

3 people find it helpful

Accommodation's Reply

17 Nov 2022

D'Lecia hotel staff is very grateful for your comment. Her reviews are the motivation for all the efforts of the hotel staff. Hope D'Lecia will always be the place you think of when visiting Ha Long.

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Pham T. T.

10.0

/10

Reviewed 142 week(s) ago

Khách sạn rất tuyệt vời. Lễ tân rất thân thiện, đáng iu vô cùng. Phòng sạch, đẹp, gần chợ và hàng quán. Nói chung là trên cả 5 sao, mọi người đến Hạ Long rất recomment đến D'Lecia ạ

8 people find it helpful

Accommodation's Reply

17 Nov 2022

D'Lecia hotel staff is very grateful for your comment. Her reviews are the motivation for all the efforts of the hotel staff. Hope D'Lecia will always be the place you think of when visiting Ha Long.

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