Pu
Perawati u.
Staycation
9.0
/10
Reviewed 1 week(s) ago
The villa is okay, with a nice view. If you stay here, bring bug spray.
The restaurant breakfast service was slow, even though there weren't many people, and the staff weren't very friendly. Breakfast was quickly cleaned up at 10:00. They knew breakfast was open until 10:00, but it was too rushed.
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Accommodation's Reply
04 Jul 2026
Dear Ms. Perawati, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to write a review and share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed our villas and the natural scenery we offer. We appreciate your valuable feedback regarding the insect sightings. As our resort is located in a mountainous area with a high degree of natural environment, occasional insect sightings are unavoidable. However, we regularly maintain pest control and maintenance of the resort grounds to ensure the comfort of all our guests. We apologize for your experience during breakfast. We are very sorry that the service in the restaurant was slow and unfriendly, and the cleaning process of the breakfast area before 10:00 AM made you feel rushed. This did not reflect the standard of service we strive to provide. We have forwarded this feedback to our Food and Beverage team for evaluation so that we can further improve the quality of our service. Thank you again for your compliments and feedback. Reviews like this are very important for our continuous improvement. We sincerely hope to welcome you back to Sunsetfalls Gardens & Resort again and provide you with an even better experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager
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