Patra Dumai Hotel

Explore Patra Dumai Hotel
8.9
Very Good
From 843 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

8.9

Service and Facilites

9.0

People often mention about Patra Dumai Hotel
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Bedroom (54)
Ambiance (49)
Staff Friendliness (48)
Distance to City Center (44)
Family Friendly (43)
Bathroom (41)
Hotel Area (39)
Check-in/out Time (37)
Surroundings (36)
Accessibility (34)
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Traveler Reviews Patra Dumai Hotel

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40
Customer reviews
S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, at night there is a food court in the hotel parking lot.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guests, The entire staff of Patra Dumai Hotel is delighted to serve you throughout your stay. We hope your next visit will be an even more memorable experience. For more information, every Saturday we utilize the hotel's front area as a venue for guests and the Dumai community to enjoy a variety of our high-quality products through our regular Angkringan activities. We look forward to welcoming you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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A***p
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Satisfied staying here, good service, nice room, comfortable place.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, Patra Dumai Hotel is delighted to have served you. We hope your next visit will be an even more special experience. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-Business
Business
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8.5
/10
Reviewed 6 week(s) ago
Clean, comfortable, sahur is also delicious.
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Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review about Patra Dumai Hotel. We were delighted to have served you at Patra Dumai Hotel and we sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel is clean, smells good, and has an air purifier. The downside is that it's far from culinary spots.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. A*I, Thank you for choosing Patra Dumai Hotel. This positive review motivates us to continuously improve the quality of our products and services. In addition to our restaurant, Patra Dumai Hotel now offers a new facility: the Sky Lounge, located on the 2nd floor. This lounge is open daily to both hotel guests and outside visitors. You can enjoy new and more diverse menu options here. We look forward to welcoming you again to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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B***y
icon-Staycation
Staycation
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9.3
/10
Reviewed 10 week(s) ago
In my last experience, the other room made some noise with the chair sound movement. Can't sleep well... so noisy.
1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr/ Mrs. B***y, We sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how important a good night’s rest is, and we’re truly sorry that the chair movement noise affected your sleep. Please rest assured that your feedback has been noted and will be shared with our team to improve soundproofing checks and guest comfort monitoring. On your next stay, you may also inform our front desk right away so we can assist you with a possible room change, subject to availability. We truly appreciate your feedback and hope to welcome you again at Patra Dumai Hotel for a much more restful and pleasant experience. Best Regards, Managament Patra Dumai Hotel
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Suitable for resting comfortably, unfortunately the water is hot
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. A*l, We are pleased to hear that you found our hotel a comfortable place to stay. Regarding the issue of the hot water being too hot, we apologize for the inconvenience. We will forward this feedback to our technical team immediately to investigate and adjust the temperature for better comfort for all guests. Thank you again for your feedback. Sincerely, The Management Team, Patra Dumai Hotel
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Rika A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very comfortable, clean, top notch...
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Accommodation's Reply
27 Feb 2026
Dear Rika, We are delighted to hear that you were comfortable and satisfied with the cleanliness and amenities we provided. Your feedback is truly encouraging to our team. Thank you for sharing the photos, which showcase the surroundings of our hotel. Our hotel is surrounded by lush trees and vegetation, creating a beautiful, cool, and relaxing atmosphere for all guests. We hope to welcome you back to Patra Dumai Hotel again for another memorable stay. Sincerely, The Management Team, Patra Dumai Hotel
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I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Clean, comfortable to stay here.
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Accommodation's Reply
27 Feb 2026
Dear Ms./Mrs. Ai, We are delighted to hear that you felt comfortable and were impressed with the cleanliness during your stay at Patra Dumai Hotel. Comfort and cleanliness are always our top priorities. We always welcome your visit back to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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E***a
icon-Business
Business
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10.0
/10
Reviewed 11 week(s) ago
Highly recommended, friendly staff, clean, comfortable.
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. E*a, Thank you for your feedback regarding Patra Dumai Hotel. We are delighted to have served you. Your comments encourage us to continue improving the quality of our products and services. We hope to welcome you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
friendly staff, very helpful with every need and complaint, delicious food and many variants, comfortable swimming pool, unfortunately when I was there the rabbits were in the cage, couldn't play, I was a bit surprised when I slept there, there was the sound of work at the refinery which made me panic attack, because the area is near the Pertamina refinery, and also the connecting room was not locked, next time I should pay attention again so it's safer, overall it's comfortable and I feel at home staying here, the aura is calming, the hotel is not noisy, the most important thing is the room smells really good😍 like it
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. d*a, We are delighted to hear that you felt comfortable and at home during your stay, enjoying the friendliness and assistance of our staff, the delicious and varied cuisine, the comfortable swimming pool, the fragrant rooms, and the relaxing atmosphere of the hotel. Regarding the rabbit in the cage during your stay, we apologize for the inconvenience. For your comfort and safety, the rabbit will need to be kept in its cage at certain times. We hope to see you again on your next stay. We also apologize for the inconvenience caused by the noise from the surrounding area and the unlocked connecting room door. This feedback is very important to us, and our team has given special attention to improving the safety and comfort checks of our rooms in the future. Thank you for your positive rating and continued appreciation of the atmosphere at Patra Dumai Hotel. We look forward to welcoming you back again and hope your next stay will be even more enjoyable. Sincerely, The Management Team, Patra Dumai Hotel
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A***e
icon-Leisure
Leisure
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8.2
/10
Reviewed 15 week(s) ago
It's the best, because it's owned by Pertamina. That's all.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guests, Thank you for choosing Patra Dumai Hotel. We sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-Leisure
Leisure
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10.0
/10
Reviewed 16 week(s) ago
The room atmosphere is pleasant, the hotel service is friendly, the service is not stiff.
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Accommodation's Reply
08 Jan 2026
Dear valued guest, We are delighted that you enjoyed the pleasant atmosphere in your room and the friendly and relaxed service. We hope your next visit will be an even more memorable experience. Sincerely, The Management Team, Patra Dumai Hotel
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M***d
icon-Staycation
Staycation
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6.6
/10
Reviewed 17 week(s) ago
The toilet blower is not working, causing the toilet to smell musty.
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms. M*d, Thank you for your feedback. We will follow up and address any malfunctions of the air conditioning fans. If you encounter any problems during your stay, we recommend contacting extension 1 for assistance from our staff. Thank you for your stay. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff is friendly. The hotel atmosphere is very comfortable. The swimming pool is beautiful and aesthetic, there is also a rabbit enclosure near the pool :-) The restaurant has direct access to the pool, so you can have breakfast while watching the kids swim.
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Accommodation's Reply
27 Feb 2026
Dear Valued Guest, Thank you so much for your warm and heartfelt review. We are delighted that you enjoyed the friendliness of our staff, the cozy atmosphere of the hotel, and the beautiful and delightful swimming pool, complete with your child's favorite rabbit enclosure. We are also glad that you enjoyed breakfast in the restaurant, which has direct access to the pool, allowing you to relax while watching the children swim. We hope to welcome you and your family back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Very good friendly service clean rooms sebweang gas station very easy access to the city
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms./Mrs., We are delighted to have served you and hope to welcome you back again. Sincerely, The Management Team, Patra Dumai Hotel
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Akbar N. F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Highly recommended for work in Dumai
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Accommodation's Reply
08 Jan 2026
Dear Mr. Akbar N. F., Thank you for your feedback. We sincerely hope to welcome you again. Sincerely, The Management Team, Patra Hotel Dumai
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Recommended for out of town business trips
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Accommodation's Reply
22 Dec 2025
Dear N*n, Thank you for choosing Patra Dumai Hotel for your stay. We look forward to welcoming you back. Sincerely, Patra Dumai Hotel Management
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Muhammad a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
I really like staying here, there is a rabbit park, the pool is child-friendly
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Accommodation's Reply
18 Dec 2025
Dear Mr. Mohammed, Thank you for choosing Patradumai Hotel. We are delighted that you enjoyed your stay. We hope to welcome you back again soon. The Management of Patradumai Hotel.
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The staff is friendly, the room is clean
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Accommodation's Reply
19 Nov 2025
Dear Management, Thank you for visiting Patra Dumai Hotel and all the staff at Patra Dumai Hotel look forward to serving you again. Best regards, Patra Dumai Hotel Management
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M***E
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
There is a free shuttle to the surrounding area, the male receptionist provides good information, the food in the sky lounge is delicious, friendly.
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1 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear M*E, Thank you for visiting Patra Dumai Hotel. We hope to see you again soon. Best regards, Patra Dumai Hotel Management
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Number of reviews per page
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40