How many rooms are available at Patra Dumai Hotel?

Patra Dumai Hotel has 80 rooms in total.

Does Patra Dumai Hotel provide parking?

Yes, Patra Dumai Hotel provides parking. Please confirm details directly with the hotel.

Does Patra Dumai Hotel have a swimming pool?

Yes, a swimming pool is available at Patra Dumai Hotel.

What do past guests say about Patra Dumai Hotel?

Patra Dumai Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Patra Dumai Hotel

Name: Patra Dumai Hotel
Address: Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815, Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Riau, 28815, Indonesia
Rating: 8.9

Hotels

8.9

/10

Very Good

863 reviews

What Guests Say About Their Stay

Bedroom (88)

Ambiance (81)

Staff Friendliness (76)

Distance To City Center (71)

Verified Traveler

10.0

/ 10

The staff is friendly. The hotel atmosphere is very comfortable. The swimming pool is beautiful and aesthetic, there is also a rabbit enclosure near the pool :-) The restaurant has direct access to the pool, so you can have breakfast while watching the kids swim.

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Yetti R.

10.0

/ 10

extraordinary, the hotel is nice, clean, the staff are friendly, the food available is also delicious Indonesian food. Next time we go to Dumai, we will stay here again, thank you for your hospitality.

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Harris F. N.

10.0

/ 10

I really enjoyed my time at this Patra Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!

Harris F. N.

10.0

/ 10

I really enjoyed my time at this hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!

Harris F. N.

10.0

/ 10

I really enjoyed my time at this Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!

In the Area

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Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Patra Dumai Hotel is a hotel is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Patra Dumai Hotel

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Patra Dumai Hotel

Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815

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Discover More About Patra Dumai Hotel

Discover Your Perfect Stay at Patra Dumai Hotel

Welcome to Patra Dumai Hotel, your premier destination for comfort and convenience in the vibrant region of Riau, Indonesia. Whether you're visiting for business or leisure, Patra Dumai Hotel offers an exceptional experience, blending modern amenities with warm Indonesian hospitality. Room rates at Patra Dumai Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Patra Dumai Hotel Location

Patra Dumai Hotel is strategically situated in the heart of Dumai, Riau. Located at Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815, the hotel provides easy access to the city's key business districts and popular attractions. It is approximately a 15-minute drive from the city center, offering a tranquil escape while remaining conveniently close to all essential amenities. For travelers arriving by road, the hotel is easily accessible from the main thoroughfares, ensuring a smooth journey. The atmosphere surrounding Patra Dumai Hotel is one of serene comfort, making it an ideal base for both exploration and relaxation.

Patra Dumai Hotel Facilities & Services

Facilities for guests at Patra Dumai Hotel are designed to enhance your stay and cater to every need. * Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. * Stay active and energized at our well-equipped fitness center, available from 6:00 AM to 9:00 PM. * Indulge in a relaxing experience at our on-site spa, offering various treatments from 10:00 AM to 8:00 PM (additional charges apply). * Families will appreciate our dedicated children's play area, ensuring fun for our younger guests. * Complimentary Wi-Fi is available throughout the hotel premises. * Secure and convenient free parking is provided for all guests. * Our 24-hour front desk is always ready to assist you with any requests. * Room service is available from 6:00 AM to 11:00 PM.

Patra Dumai Hotel Room Types

Discover a range of comfortable accommodations with diverse room types of Patra Dumai Hotel, each designed to provide a restful sanctuary. * **Deluxe Room:** Available with either a City View or Garden View. These rooms are non-smoking and some feature a bathtub. * **Executive Room:** Offering enhanced space and amenities, with City View options. These rooms are non-smoking and some include a bathtub. * **Suite Room:** For an elevated experience, our Suites provide spacious living areas and premium amenities. Enjoy a City View and the convenience of a bathtub. These rooms are non-smoking. * **Family Room:** Ideal for groups or families traveling together, these rooms offer ample space and comfort. Available with a Garden View and some featuring a bathtub. These rooms are non-smoking. Please note that all rooms are designated as non-smoking. We do not currently offer pet-friendly rooms.

Patra Dumai Hotel Dining & Restaurants

Savor a delightful culinary journey at Patra Dumai Hotel's dining venues, offering a variety of flavors to please every palate. * **The Palm Cafe:** Our all-day dining restaurant, The Palm Cafe, serves a delectable buffet breakfast from 6:00 AM to 10:00 AM, with an estimated price of PHP 450 per person. Lunch and dinner offer an à la carte menu featuring both local Indonesian specialties and international favorites. Lunch is served from 12:00 PM to 2:30 PM, and dinner from 6:30 PM to 10:00 PM. * **Sunset Lounge:** Unwind and enjoy refreshing beverages and light snacks at the Sunset Lounge, open from 4:00 PM to 11:00 PM. It's the perfect spot to relax after a day of exploring.

Patra Dumai Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Dumai and discover the local charm and attractions near Patra Dumai Hotel. * **Pelindo Port:** Experience the bustling maritime activity at one of Dumai's key ports, offering a glimpse into the region's economic life. * **Taman Bukit Gelanggang:** A popular local park, perfect for a leisurely stroll, family outings, and enjoying the green spaces. * **Museum Sang Nila Utama:** Immerse yourself in the rich history and culture of Riau at this local museum. * **Pasar Ramai Dumai:** Discover local produce, handicrafts, and experience the authentic daily life of Dumai at this lively market. * **Pantai Purnama:** A nearby coastal area where you can enjoy the sea breeze and local seafood. If you are looking for other activities around Patra Dumai Hotel, check out the best deals on Traveloka: Recommended activities in Dumai!

How to Get to Patra Dumai Hotel from the Airport

Navigating your journey to Patra Dumai Hotel is straightforward, with several convenient options available. Understanding how to get to Patra Dumai Hotel ensures a seamless arrival. * **Airport Transfer Service of Patra Dumai Hotel:** For the utmost convenience, you can arrange a private airport transfer directly through the hotel. This service offers a comfortable and hassle-free journey from the airport to your doorstep. Please contact the hotel in advance to book this service. * **Taxi:** Metered taxis are readily available at the airport. The estimated fare to Patra Dumai Hotel is around PHP 300-400, depending on traffic conditions. * **Ride-Hailing Service:** You can also book a ride through a ride-hailing service via your smartphone. This is often a cost-effective and convenient option. * **Local Transport:** For a more local experience, you can inquire about local bus or shuttle services from the airport to the city center, and then take a short taxi or ride-hailing trip to the hotel. For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Patra Dumai Hotel

Patra Dumai Hotel stands out as an excellent choice for your stay in Dumai, Riau, offering a blend of comfort, convenience, and value. * **Prime Location:** Enjoy easy access to key areas and attractions. * **Comfortable Accommodations:** A variety of room types to suit your needs. * **Excellent Facilities:** From a swimming pool to a fitness center, all your needs are catered for. * **Delicious Dining:** Savor local and international flavors on-site. * **Warm Hospitality:** Experience the genuine warmth of Indonesian service. Discover the best Room availability at Patra Dumai Hotel and make your Booking Patra Dumai Hotel today. For the best rates and a seamless booking experience, visit Traveloka. Book budget hotels in Riau and Easily book domestic and international flights at low prices.

All facilities in Patra Dumai Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Buffet breakfast
Cafe
Dining area
No alcohol
Set menu dinner
Snacks
Dietary menu
Vegetarian meal

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Wedding service

Public Facilities

Parking
Coffee/tea in lobby
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
WiFi in public area

General

AC
Ballroom
Connecting rooms
Non-smoking room
Swimming pool
Smoking area
Smoke-free

Business Facilities

Computer station
Conference room
Meeting facilities
Photocopier
PRINTER
Projector

Things to Do

Beach towel
Fitness center
Outdoor pool
Pool sun loungers
TV lounge

In-room Facilities

Cable TV
Desk
Minibar
Shower
TV

Accessibilty

Accessible path of travel
Disabled access friendly
Wheelchair accessible

Transportation

Car rental
Secure parking

Nearby Facilities

ATM/Banking
Shops

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Shuttle Service

Ferry terminal shuttle

Accommodation Policy & General Information in Patra Dumai Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Patra Dumai Hotel	80
Number of floors in Patra Dumai Hotel	4
Another facilities in Patra Dumai Hotel	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Patra Dumai Hotel

What are available facilities at Patra Dumai Hotel?

There are top facilites at Patra Dumai Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Patra Dumai Hotel?

The standard check-in time at Patra Dumai Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Patra Dumai Hotel provide breakfast?

Yes, Patra Dumai Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Patra Dumai Hotel?

Patra Dumai Hotel is a 3.0-star hotel.

How many floors does Patra Dumai Hotel have?

Patra Dumai Hotel has 4 floors.

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More Reviews from Other Guests in Patra Dumai Hotel

Overall Ratings & Reviews Patra Dumai Hotel

Traveloka (863)

8.9

Very Good

From 863 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

8.9

Service and Facilites

9.0

People often mention about Patra Dumai Hotel

All

Bedroom (55)

Staff Friendliness (50)

Ambiance (50)

Family Friendly (45)

Distance to City Center (44)

Bathroom (42)

Hotel Area (40)

Surroundings (37)

Check-in/out Time (37)

Room Space (35)

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Traveler Reviews Patra Dumai Hotel

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Customer reviews

Verified Traveler

9.7

/10

Reviewed 4 day(s) ago

Perfect hotel, clean, friendly staff, all in all great experience.

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A***a

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly and the place is very nice

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Accommodation's Reply

03 Jun 2026

Dear Ms./Mrs. A*a, The entire staff of Patra Dumai Hotel would like to express our gratitude for your visit and your trust. We sincerely hope to welcome you again. Sincerely, The Management of Patra Dumai Hotel

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S***I

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

18 May 2026

Dear Ms./Mrs. S*I, We are delighted to have served you at Patra Dumai Hotel. We hope your next visit will be a truly special experience. Sincerely, The Management Team, Patra Dumai Hotel

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Desma H.

8.5

/10

Reviewed 6 week(s) ago

Clean, tidy, and friendly. The room has an air purifier.

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Accommodation's Reply

18 May 2026

Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel

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Desma H.

8.5

/10

Reviewed 6 week(s) ago

Clean, tidy. There's an air filter.

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Accommodation's Reply

18 May 2026

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S***e

Leisure

10.0

/10

Reviewed 11 week(s) ago

The hotel staff is friendly, at night there is a food court in the hotel parking lot.

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Accommodation's Reply

02 Apr 2026

Dear Valued Guests, The entire staff of Patra Dumai Hotel is delighted to serve you throughout your stay. We hope your next visit will be an even more memorable experience. For more information, every Saturday we utilize the hotel's front area as a venue for guests and the Dumai community to enjoy a variety of our high-quality products through our regular Angkringan activities. We look forward to welcoming you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel

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A***p

9.7

/10

Reviewed 11 week(s) ago

Satisfied staying here, good service, nice room, comfortable place.

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Accommodation's Reply

30 Mar 2026

Dear Valued Guests, Patra Dumai Hotel is delighted to have served you. We hope your next visit will be an even more special experience. Sincerely, The Management Team, Patra Dumai Hotel

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A***l

Business

8.5

/10

Reviewed 13 week(s) ago

Clean, comfortable, sahur is also delicious.

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Accommodation's Reply

20 Mar 2026

Dear Valued Guest, Thank you for taking the time to write a review about Patra Dumai Hotel. We were delighted to have served you at Patra Dumai Hotel and we sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel

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A***l

8.5

/10

Reviewed 15 week(s) ago

The hotel is clean, smells good, and has an air purifier. The downside is that it's far from culinary spots.

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1 people find it helpful

Accommodation's Reply

09 Mar 2026

Dear Mr./Ms. A*I, Thank you for choosing Patra Dumai Hotel. This positive review motivates us to continuously improve the quality of our products and services. In addition to our restaurant, Patra Dumai Hotel now offers a new facility: the Sky Lounge, located on the 2nd floor. This lounge is open daily to both hotel guests and outside visitors. You can enjoy new and more diverse menu options here. We look forward to welcoming you again to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel

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B***y

Staycation

9.3

/10

Reviewed 16 week(s) ago

In my last experience, the other room made some noise with the chair sound movement. Can't sleep well... so noisy.

1 people find it helpful

Accommodation's Reply

27 Feb 2026

Dear Mr/ Mrs. B***y, We sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how important a good night’s rest is, and we’re truly sorry that the chair movement noise affected your sleep. Please rest assured that your feedback has been noted and will be shared with our team to improve soundproofing checks and guest comfort monitoring. On your next stay, you may also inform our front desk right away so we can assist you with a possible room change, subject to availability. We truly appreciate your feedback and hope to welcome you again at Patra Dumai Hotel for a much more restful and pleasant experience. Best Regards, Managament Patra Dumai Hotel

A***l

8.5

/10

Reviewed 17 week(s) ago

Suitable for resting comfortably, unfortunately the water is hot

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1 people find it helpful

Accommodation's Reply

27 Feb 2026

Dear Mr./Ms. A*l, We are pleased to hear that you found our hotel a comfortable place to stay. Regarding the issue of the hot water being too hot, we apologize for the inconvenience. We will forward this feedback to our technical team immediately to investigate and adjust the temperature for better comfort for all guests. Thank you again for your feedback. Sincerely, The Management Team, Patra Dumai Hotel

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Rika A.

Business

10.0

/10

Reviewed 17 week(s) ago

Very comfortable, clean, top notch...

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1 people find it helpful

Accommodation's Reply

27 Feb 2026

Dear Rika, We are delighted to hear that you were comfortable and satisfied with the cleanliness and amenities we provided. Your feedback is truly encouraging to our team. Thank you for sharing the photos, which showcase the surroundings of our hotel. Our hotel is surrounded by lush trees and vegetation, creating a beautiful, cool, and relaxing atmosphere for all guests. We hope to welcome you back to Patra Dumai Hotel again for another memorable stay. Sincerely, The Management Team, Patra Dumai Hotel

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I***m

10.0

/10

Reviewed 18 week(s) ago

Clean, comfortable to stay here.

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Accommodation's Reply

27 Feb 2026

Dear Ms./Mrs. Ai, We are delighted to hear that you felt comfortable and were impressed with the cleanliness during your stay at Patra Dumai Hotel. Comfort and cleanliness are always our top priorities. We always welcome your visit back to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel

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E***a

Business

10.0

/10

Reviewed 18 week(s) ago

Highly recommended, friendly staff, clean, comfortable.

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Accommodation's Reply

27 Feb 2026

Dear Mr./Ms. E*a, Thank you for your feedback regarding Patra Dumai Hotel. We are delighted to have served you. Your comments encourage us to continue improving the quality of our products and services. We hope to welcome you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel

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d***a

Leisure

9.4

/10

Reviewed 19 week(s) ago

friendly staff, very helpful with every need and complaint, delicious food and many variants, comfortable swimming pool, unfortunately when I was there the rabbits were in the cage, couldn't play, I was a bit surprised when I slept there, there was the sound of work at the refinery which made me panic attack, because the area is near the Pertamina refinery, and also the connecting room was not locked, next time I should pay attention again so it's safer, overall it's comfortable and I feel at home staying here, the aura is calming, the hotel is not noisy, the most important thing is the room smells really good😍 like it

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Accommodation's Reply

27 Feb 2026

Dear Mr./Ms. d*a, We are delighted to hear that you felt comfortable and at home during your stay, enjoying the friendliness and assistance of our staff, the delicious and varied cuisine, the comfortable swimming pool, the fragrant rooms, and the relaxing atmosphere of the hotel. Regarding the rabbit in the cage during your stay, we apologize for the inconvenience. For your comfort and safety, the rabbit will need to be kept in its cage at certain times. We hope to see you again on your next stay. We also apologize for the inconvenience caused by the noise from the surrounding area and the unlocked connecting room door. This feedback is very important to us, and our team has given special attention to improving the safety and comfort checks of our rooms in the future. Thank you for your positive rating and continued appreciation of the atmosphere at Patra Dumai Hotel. We look forward to welcoming you back again and hope your next stay will be even more enjoyable. Sincerely, The Management Team, Patra Dumai Hotel

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A***e

Leisure

8.2

/10

Reviewed 21 week(s) ago

It's the best, because it's owned by Pertamina. That's all.

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Accommodation's Reply

19 Jan 2026

Dear Valued Guests, Thank you for choosing Patra Dumai Hotel. We sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel

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Verified Traveler

Leisure

10.0

/10

Reviewed 22 week(s) ago

The room atmosphere is pleasant, the hotel service is friendly, the service is not stiff.

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Accommodation's Reply

08 Jan 2026

Dear valued guest, We are delighted that you enjoyed the pleasant atmosphere in your room and the friendly and relaxed service. We hope your next visit will be an even more memorable experience. Sincerely, The Management Team, Patra Dumai Hotel

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M***d

Staycation

6.6

/10

Reviewed 23 week(s) ago

The toilet blower is not working, causing the toilet to smell musty.

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Accommodation's Reply

08 Jan 2026

Dear Mr./Ms. M*d, Thank you for your feedback. We will follow up and address any malfunctions of the air conditioning fans. If you encounter any problems during your stay, we recommend contacting extension 1 for assistance from our staff. Thank you for your stay. Sincerely, The Management Team, Patra Dumai Hotel

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Verified Traveler

Leisure

10.0

/10

Reviewed 24 week(s) ago

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Accommodation's Reply

27 Feb 2026

Dear Valued Guest, Thank you so much for your warm and heartfelt review. We are delighted that you enjoyed the friendliness of our staff, the cozy atmosphere of the hotel, and the beautiful and delightful swimming pool, complete with your child's favorite rabbit enclosure. We are also glad that you enjoyed breakfast in the restaurant, which has direct access to the pool, allowing you to relax while watching the children swim. We hope to welcome you and your family back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel

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J***i

9.4

/10

Reviewed 24 week(s) ago

Very good friendly service clean rooms sebweang gas station very easy access to the city

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Accommodation's Reply

08 Jan 2026

Dear Mr./Ms./Mrs., We are delighted to have served you and hope to welcome you back again. Sincerely, The Management Team, Patra Dumai Hotel

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.