Patra Dumai Hotel

Hotels
8.9
/10
Very Good
863 reviews

What Guests Say About Their Stay

Bedroom (88)
Ambiance (81)
Staff Friendliness (76)
Distance To City Center (71)

Verified Traveler

10.0
/ 10
The staff is friendly. The hotel atmosphere is very comfortable. The swimming pool is beautiful and aesthetic, there is also a rabbit enclosure near the pool :-) The restaurant has direct access to the pool, so you can have breakfast while watching the kids swim.
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Yetti R.

10.0
/ 10
extraordinary, the hotel is nice, clean, the staff are friendly, the food available is also delicious Indonesian food. Next time we go to Dumai, we will stay here again, thank you for your hospitality.
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Harris F. N.

10.0
/ 10
I really enjoyed my time at this Patra Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!

Harris F. N.

10.0
/ 10
I really enjoyed my time at this hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!

Harris F. N.

10.0
/ 10
I really enjoyed my time at this Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!
In the Area
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Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Patra Dumai Hotel is a hotel is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Patra Dumai Hotel

Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815
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Lobby Patra Dumai Hotel
Lobby 2 Patra Dumai Hotel

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Patra Dumai Hotel Rates per Night

Patra Dumai Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Patra Dumai Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Patra Dumai Hotel Location & Address

Patra Dumai Hotel is located at Jalan Sultan Syarif Kasim Kelurahan Buluh Kasap Kecamatan Dumai Timur, Dumai - Riau, Dumai Timur, Dumai, Riau, Indonesia, 28815. It's situated in the Dumai area of Indonesia, known for its industrial port and proximity to Sumatra's natural beauty. The hotel is approximately 5 km from the city center.

How to go to Patra Dumai Hotel from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze with a few options. Whether you're looking for speed or affordability, there's a way to get to Patra Dumai Hotel that suits your needs. Here's a breakdown of how to get from Pinang Kampai Airport (DUM) to the hotel:

  • (Taxi) The

    most direct

    option is a taxi. You can find taxis readily available outside the airport terminal. Be sure to agree on a fare beforehand or ensure the meter is running.
  • (Ride Hailing) Ride Hailing services are also available in Dumai. This can be a convenient option, often with fixed prices displayed in the app.
  • (Hotel Shuttle) Check if Patra Dumai Hotel offers a hotel transfer service. This is often the

    most convenient

    option, as you'll be met at the airport and taken directly to the hotel.

Tips:

For the most convenient route, pre-book a hotel shuttle if available. If not, Ride Hailing offers a good balance of cost and convenience. Always confirm the fare before starting your journey.

Patra Dumai Hotel Reviews & Summary

Looking for all about hotel Patra Dumai Hotel? This hotel consistently receives positive hotel reviews for its comfortable accommodations and convenient location in Dumai. Guests appreciate the friendly staff and the overall value for money.

What makes Patra Dumai Hotel stand out is its commitment to providing a relaxing and hassle-free stay. The hotel boasts well-maintained facilities and a welcoming atmosphere. Many guests highlight the cleanliness of the rooms and the quality of the breakfast buffet. Here's what one satisfied guest had to say: "A great place to stay in Dumai! The staff were incredibly helpful, and the room was clean and comfortable. I would definitely stay here again."

Patra Dumai Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Patra Dumai Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's a hotel bedroom type for everyone.

  • Standard Room:

    A comfortable and affordable option, typically with a double or twin beds. Non-smoking rooms are usually available.
  • Deluxe Room:

    Offers more space and enhanced amenities compared to the Standard Room. May include a bathtub.
  • Executive Suite:

    A larger suite with a separate living area, ideal for families or business travellers.
  • Family Room:

    Designed to accommodate families, often with multiple beds or a connecting room option.
  • Smoking/Non-Smoking Rooms:

    Specify your preference when booking.
  • Pet-Friendly Rooms:

    Contact the hotel directly to inquire about pet policies, as availability and additional charges may apply.

Hotel Facilities in Patra Dumai Hotel

Hotel amenities can significantly enhance your travel experience. Patra Dumai Hotel offers a range of hotel facilities designed to cater to both adults and children. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find something to enjoy.

  • Swimming Pool: Take a refreshing dip in the outdoor swimming pool.
  • Fitness Center: Stay active with a workout in the well-equipped fitness center.
  • Restaurant: Enjoy a variety of local and international dishes at the hotel restaurant.
  • Meeting Rooms: Ideal for business travellers, the hotel offers meeting rooms with modern facilities.
  • Kids' Play Area: Keep the children entertained with a dedicated play area.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk: The front desk is available 24/7 to assist with any needs.

Hotel Buffet or Restaurant/Cafe in Patra Dumai Hotel

A great hotel buffet or restaurant can be a highlight of your stay. Patra Dumai Hotel offers a variety of dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Whether you're in the mood for local delicacies or international cuisine, you'll find something to tempt your taste buds.

  • Restaurant Name:

    (Check with hotel for current name) Offers a buffet breakfast with a selection of Indonesian and international dishes. Price per person: Approximately SGD 15. Opening hours: 6:00 AM - 10:00 AM.
  • Cafe Name:

    (Check with hotel for current name) Serves coffee, tea, pastries, and light meals throughout the day. Opening hours: 10:00 AM - 10:00 PM.
  • Signature Dish:

    (Check with hotel for current signature dish)

Patra Dumai Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Patra Dumai Hotel may offer a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible. Check with the hotel directly to confirm availability and booking procedures.

To book an airport pick-up, contact the hotel in advance of your arrival. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Advance notice is typically required, so be sure to book at least 24 hours before your arrival.

Nearby MRT Station & Bus Stops

Navigating Dumai using public transport is relatively straightforward, although there isn't an MRT system. Knowing the nearby bus station and bus stops nearby can be helpful for exploring the city. Here's some information on public transport options near Patra Dumai Hotel:

  • Nearest Bus Stop:

    (Check for the nearest bus stop along Jalan Soekarno-Hatta, and its distance from the hotel).
  • Dumai Bus Terminal:

    (Check for the main Dumai Bus Terminal and its distance from the hotel). This terminal connects Dumai to other cities in Sumatra.

Public transport in Dumai primarily relies on buses and angkots (minibuses). Payment is typically made in cash directly to the driver. There is no specific public transport card system in place.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Dumai and its surrounding areas offer a variety of nearby places to go, from natural attractions to cultural experiences. Here are some nearby sightseeing places and things to see nearby that are perfect for families:

  • Pantai Marina (Marina Beach):

    A popular beach in Dumai, offering swimming, sunbathing, and water sports. Distance from hotel: Approximately 10 km. Entry price: Free.
  • Taman Bukit Gelanggang (Bukit Gelanggang Park):

    A recreational park with playgrounds, walking trails, and scenic views. Distance from hotel: Approximately 7 km. Entry price: Free.
  • Museum Daerah Dumai (Dumai Regional Museum):

    Learn about the history and culture of Dumai at this local museum. Distance from hotel: Approximately 6 km. Entry price: SGD 2.
  • Hutan Kota Dumai (Dumai City Forest):

    A green space offering a peaceful escape from the city. Distance from hotel: Approximately 8 km. Entry price: Free.
  • Water World Dumai:

    A water park with slides and pools for family fun. Distance from hotel: Approximately 12 km. Entry price: SGD 10.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Patra Dumai Hotel (Dumai)

Exploring the nearby dining scene is a must when visiting Dumai. From cozy cafes to local restaurants, there's a variety of food eatiries near me to satisfy your cravings. Here's a guide to some nearby dining options:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular Indonesian coffee chain serving coffee, tea, and light meals.
  • Solaria Restaurant:

    A family-friendly restaurant offering a variety of Indonesian and Asian dishes.
  • Pizza Hut:

    A well-known pizza chain with a casual dining atmosphere.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Sate (Satay):

    Grilled meat skewers served with peanut sauce.
  • Mie Goreng:

    Indonesian fried noodles.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Martabak:

    A sweet or savory pancake-like dish.

Shopping places near Patra Dumai Hotel (Dumai)

Looking for nearby shopping options during your stay in Dumai? While Dumai may not have large, sprawling malls, there are still several shops near me and dept stores near me where you can find what you need. Here are a few nearby shopping destinations:

  • Ramayana Department Store:

    A department store offering a variety of clothing, accessories, and household goods.
  • Plaza Dumai:

    A small shopping center with a selection of shops and restaurants.
  • Pasar Tradisional (Traditional Market):

    Experience local culture and find fresh produce, local snacks, and souvenirs at the traditional market.

Other Places to Stay Near Patra Dumai Hotel

If you're looking for alternative accommodations, there are several other hotels nearby to choose from. Whether you're seeking luxury or affordability, you'll find a range of options to suit your needs. Here's a list of some of the best hotel nearby:

Luxury/5-Star Hotels Nearby:

  • (Note: Dumai does not have any official 5-star hotels. The closest options would be in larger cities like Pekanbaru.)
  • The Premiere Hotel Pekanbaru:

    Located in Pekanbaru, offering luxurious accommodations and amenities.
  • Grand Jatra Hotel Pekanbaru:

    Another upscale hotel in Pekanbaru with a range of facilities.
  • Aryaduta Pekanbaru:

    A well-regarded hotel in Pekanbaru known for its service and comfort.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Comfort Hotel Dumai:

    A comfortable and well-equipped hotel in Dumai.
  • Grand Zuri Dumai:

    Offers modern accommodations and a range of amenities.
  • (Check Traveloka for other 4-star options in Dumai or nearby cities)

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Hotel Grandika Dumai:

    A budget-friendly option with comfortable rooms.
  • City Hotel Dumai:

    Offers basic accommodations at an affordable price.
  • (Check Traveloka for other 3-star options in Dumai)

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Dumai is essential for a comfortable and enjoyable experience. With its convenient location and comfortable accommodations, Patra Dumai Hotel is a popular choice for travellers. Check hotel availability and make your hotel reservations in advance to secure the best rates.

Ready to book your stay? Don't miss out on exclusive deals and promotions. Visit Traveloka today to find the best prices and book your room booking at Patra Dumai Hotel. Explore a wide range of options and find the perfect accommodation for your needs. book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Patra Dumai Hotel

Bar, Cafe and Lounge Patra Dumai Hotel
Bar, Cafe and Lounge
Swimming Pool Patra Dumai Hotel
Swimming Pool
Entertainment Facility Patra Dumai Hotel
Entertainment Facility
Fitness Center Patra Dumai Hotel
Fitness Center
Functional Hall Patra Dumai Hotel
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • No alcohol
  • Set menu dinner
  • Snacks
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Business Facilities

  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Beach towel
  • Fitness center
  • Outdoor pool
  • Pool sun loungers
  • TV lounge

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Shower
  • TV

Accessibilty

  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Car rental
  • Secure parking

Nearby Facilities

  • ATM/Banking
  • Shops

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle

Accommodation Policy & General Information in Patra Dumai Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Patra Dumai Hotel
80
Number of floors in Patra Dumai Hotel
4
Another facilities in Patra Dumai Hotel
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Patra Dumai Hotel

What are available facilities at Patra Dumai Hotel?
There are top facilites at Patra Dumai Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Patra Dumai Hotel?
The standard check-in time at Patra Dumai Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Patra Dumai Hotel provide breakfast?
Yes, Patra Dumai Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Patra Dumai Hotel
Patra Dumai Hotel has a 3.0-star rating.
How many floors does Patra Dumai Hotel have?
Patra Dumai Hotel has 4.
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More Reviews from Other Guests in Patra Dumai Hotel

8.9
Very Good
From 863 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

8.9

Service and Facilites

9.0

People often mention about Patra Dumai Hotel
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Bedroom (55)
Staff Friendliness (50)
Ambiance (50)
Family Friendly (45)
Distance to City Center (44)
Bathroom (42)
Hotel Area (40)
Surroundings (37)
Check-in/out Time (37)
Room Space (35)
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Traveler Reviews Patra Dumai Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Perfect hotel, clean, friendly staff, all in all great experience.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
03 Jun 2026
Dear Ms./Mrs. A*a, The entire staff of Patra Dumai Hotel would like to express our gratitude for your visit and your trust. We sincerely hope to welcome you again. Sincerely, The Management of Patra Dumai Hotel
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S***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. S*I, We are delighted to have served you at Patra Dumai Hotel. We hope your next visit will be a truly special experience. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Clean, tidy, and friendly. The room has an air purifier.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Clean, tidy. There's an air filter.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is friendly, at night there is a food court in the hotel parking lot.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guests, The entire staff of Patra Dumai Hotel is delighted to serve you throughout your stay. We hope your next visit will be an even more memorable experience. For more information, every Saturday we utilize the hotel's front area as a venue for guests and the Dumai community to enjoy a variety of our high-quality products through our regular Angkringan activities. We look forward to welcoming you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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A***p
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Satisfied staying here, good service, nice room, comfortable place.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, Patra Dumai Hotel is delighted to have served you. We hope your next visit will be an even more special experience. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-Business
Business
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8.5
/10
Reviewed 13 week(s) ago
Clean, comfortable, sahur is also delicious.
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Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review about Patra Dumai Hotel. We were delighted to have served you at Patra Dumai Hotel and we sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The hotel is clean, smells good, and has an air purifier. The downside is that it's far from culinary spots.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. A*I, Thank you for choosing Patra Dumai Hotel. This positive review motivates us to continuously improve the quality of our products and services. In addition to our restaurant, Patra Dumai Hotel now offers a new facility: the Sky Lounge, located on the 2nd floor. This lounge is open daily to both hotel guests and outside visitors. You can enjoy new and more diverse menu options here. We look forward to welcoming you again to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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B***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 16 week(s) ago
In my last experience, the other room made some noise with the chair sound movement. Can't sleep well... so noisy.
1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr/ Mrs. B***y, We sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how important a good night’s rest is, and we’re truly sorry that the chair movement noise affected your sleep. Please rest assured that your feedback has been noted and will be shared with our team to improve soundproofing checks and guest comfort monitoring. On your next stay, you may also inform our front desk right away so we can assist you with a possible room change, subject to availability. We truly appreciate your feedback and hope to welcome you again at Patra Dumai Hotel for a much more restful and pleasant experience. Best Regards, Managament Patra Dumai Hotel
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Suitable for resting comfortably, unfortunately the water is hot
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. A*l, We are pleased to hear that you found our hotel a comfortable place to stay. Regarding the issue of the hot water being too hot, we apologize for the inconvenience. We will forward this feedback to our technical team immediately to investigate and adjust the temperature for better comfort for all guests. Thank you again for your feedback. Sincerely, The Management Team, Patra Dumai Hotel
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Rika A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very comfortable, clean, top notch...
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Rika, We are delighted to hear that you were comfortable and satisfied with the cleanliness and amenities we provided. Your feedback is truly encouraging to our team. Thank you for sharing the photos, which showcase the surroundings of our hotel. Our hotel is surrounded by lush trees and vegetation, creating a beautiful, cool, and relaxing atmosphere for all guests. We hope to welcome you back to Patra Dumai Hotel again for another memorable stay. Sincerely, The Management Team, Patra Dumai Hotel
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I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Clean, comfortable to stay here.
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Accommodation's Reply
27 Feb 2026
Dear Ms./Mrs. Ai, We are delighted to hear that you felt comfortable and were impressed with the cleanliness during your stay at Patra Dumai Hotel. Comfort and cleanliness are always our top priorities. We always welcome your visit back to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Highly recommended, friendly staff, clean, comfortable.
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. E*a, Thank you for your feedback regarding Patra Dumai Hotel. We are delighted to have served you. Your comments encourage us to continue improving the quality of our products and services. We hope to welcome you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
friendly staff, very helpful with every need and complaint, delicious food and many variants, comfortable swimming pool, unfortunately when I was there the rabbits were in the cage, couldn't play, I was a bit surprised when I slept there, there was the sound of work at the refinery which made me panic attack, because the area is near the Pertamina refinery, and also the connecting room was not locked, next time I should pay attention again so it's safer, overall it's comfortable and I feel at home staying here, the aura is calming, the hotel is not noisy, the most important thing is the room smells really good😍 like it
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. d*a, We are delighted to hear that you felt comfortable and at home during your stay, enjoying the friendliness and assistance of our staff, the delicious and varied cuisine, the comfortable swimming pool, the fragrant rooms, and the relaxing atmosphere of the hotel. Regarding the rabbit in the cage during your stay, we apologize for the inconvenience. For your comfort and safety, the rabbit will need to be kept in its cage at certain times. We hope to see you again on your next stay. We also apologize for the inconvenience caused by the noise from the surrounding area and the unlocked connecting room door. This feedback is very important to us, and our team has given special attention to improving the safety and comfort checks of our rooms in the future. Thank you for your positive rating and continued appreciation of the atmosphere at Patra Dumai Hotel. We look forward to welcoming you back again and hope your next stay will be even more enjoyable. Sincerely, The Management Team, Patra Dumai Hotel
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
It's the best, because it's owned by Pertamina. That's all.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guests, Thank you for choosing Patra Dumai Hotel. We sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The room atmosphere is pleasant, the hotel service is friendly, the service is not stiff.
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Accommodation's Reply
08 Jan 2026
Dear valued guest, We are delighted that you enjoyed the pleasant atmosphere in your room and the friendly and relaxed service. We hope your next visit will be an even more memorable experience. Sincerely, The Management Team, Patra Dumai Hotel
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 23 week(s) ago
The toilet blower is not working, causing the toilet to smell musty.
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms. M*d, Thank you for your feedback. We will follow up and address any malfunctions of the air conditioning fans. If you encounter any problems during your stay, we recommend contacting extension 1 for assistance from our staff. Thank you for your stay. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 24 week(s) ago
The staff is friendly. The hotel atmosphere is very comfortable. The swimming pool is beautiful and aesthetic, there is also a rabbit enclosure near the pool :-) The restaurant has direct access to the pool, so you can have breakfast while watching the kids swim.
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Accommodation's Reply
27 Feb 2026
Dear Valued Guest, Thank you so much for your warm and heartfelt review. We are delighted that you enjoyed the friendliness of our staff, the cozy atmosphere of the hotel, and the beautiful and delightful swimming pool, complete with your child's favorite rabbit enclosure. We are also glad that you enjoyed breakfast in the restaurant, which has direct access to the pool, allowing you to relax while watching the children swim. We hope to welcome you and your family back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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J***i
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9.4
/10
Reviewed 24 week(s) ago
Very good friendly service clean rooms sebweang gas station very easy access to the city
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms./Mrs., We are delighted to have served you and hope to welcome you back again. Sincerely, The Management Team, Patra Dumai Hotel
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8.9
Very Good
From 863 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

8.9

Service and Facilites

9.0

People often mention about Patra Dumai Hotel
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Bedroom (55)
Staff Friendliness (50)
Ambiance (50)
Family Friendly (45)
Distance to City Center (44)
Bathroom (42)
Hotel Area (40)
Surroundings (37)
Check-in/out Time (37)
Room Space (35)
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Traveler Reviews Patra Dumai Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Perfect hotel, clean, friendly staff, all in all great experience.
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A***a
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the place is very nice
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Accommodation's Reply
03 Jun 2026
Dear Ms./Mrs. A*a, The entire staff of Patra Dumai Hotel would like to express our gratitude for your visit and your trust. We sincerely hope to welcome you again. Sincerely, The Management of Patra Dumai Hotel
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S***I
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and helpful.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. S*I, We are delighted to have served you at Patra Dumai Hotel. We hope your next visit will be a truly special experience. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
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8.5
/10
Reviewed 6 week(s) ago
Clean, tidy, and friendly. The room has an air purifier.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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Desma H.
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8.5
/10
Reviewed 6 week(s) ago
Clean, tidy. There's an air filter.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. Desma, Thank you for choosing Patra Dumai Hotel. Please be informed that all rooms are equipped with air purifiers for your added comfort during your stay. We look forward to welcoming you again. Sincerely, The Management Team, Patra Dumai Hotel
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S***e
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
The hotel staff is friendly, at night there is a food court in the hotel parking lot.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guests, The entire staff of Patra Dumai Hotel is delighted to serve you throughout your stay. We hope your next visit will be an even more memorable experience. For more information, every Saturday we utilize the hotel's front area as a venue for guests and the Dumai community to enjoy a variety of our high-quality products through our regular Angkringan activities. We look forward to welcoming you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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A***p
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9.7
/10
Reviewed 11 week(s) ago
Satisfied staying here, good service, nice room, comfortable place.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guests, Patra Dumai Hotel is delighted to have served you. We hope your next visit will be an even more special experience. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
icon-Business
Business
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8.5
/10
Reviewed 13 week(s) ago
Clean, comfortable, sahur is also delicious.
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Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Thank you for taking the time to write a review about Patra Dumai Hotel. We were delighted to have served you at Patra Dumai Hotel and we sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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A***l
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8.5
/10
Reviewed 15 week(s) ago
The hotel is clean, smells good, and has an air purifier. The downside is that it's far from culinary spots.
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Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. A*I, Thank you for choosing Patra Dumai Hotel. This positive review motivates us to continuously improve the quality of our products and services. In addition to our restaurant, Patra Dumai Hotel now offers a new facility: the Sky Lounge, located on the 2nd floor. This lounge is open daily to both hotel guests and outside visitors. You can enjoy new and more diverse menu options here. We look forward to welcoming you again to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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B***y
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Staycation
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9.3
/10
Reviewed 16 week(s) ago
In my last experience, the other room made some noise with the chair sound movement. Can't sleep well... so noisy.
1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr/ Mrs. B***y, We sincerely apologize for the disturbance caused by the noise from the neighboring room. We understand how important a good night’s rest is, and we’re truly sorry that the chair movement noise affected your sleep. Please rest assured that your feedback has been noted and will be shared with our team to improve soundproofing checks and guest comfort monitoring. On your next stay, you may also inform our front desk right away so we can assist you with a possible room change, subject to availability. We truly appreciate your feedback and hope to welcome you again at Patra Dumai Hotel for a much more restful and pleasant experience. Best Regards, Managament Patra Dumai Hotel
A***l
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8.5
/10
Reviewed 17 week(s) ago
Suitable for resting comfortably, unfortunately the water is hot
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. A*l, We are pleased to hear that you found our hotel a comfortable place to stay. Regarding the issue of the hot water being too hot, we apologize for the inconvenience. We will forward this feedback to our technical team immediately to investigate and adjust the temperature for better comfort for all guests. Thank you again for your feedback. Sincerely, The Management Team, Patra Dumai Hotel
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Rika A.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Very comfortable, clean, top notch...
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1 people find it helpful
Accommodation's Reply
27 Feb 2026
Dear Rika, We are delighted to hear that you were comfortable and satisfied with the cleanliness and amenities we provided. Your feedback is truly encouraging to our team. Thank you for sharing the photos, which showcase the surroundings of our hotel. Our hotel is surrounded by lush trees and vegetation, creating a beautiful, cool, and relaxing atmosphere for all guests. We hope to welcome you back to Patra Dumai Hotel again for another memorable stay. Sincerely, The Management Team, Patra Dumai Hotel
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I***m
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10.0
/10
Reviewed 18 week(s) ago
Clean, comfortable to stay here.
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Accommodation's Reply
27 Feb 2026
Dear Ms./Mrs. Ai, We are delighted to hear that you felt comfortable and were impressed with the cleanliness during your stay at Patra Dumai Hotel. Comfort and cleanliness are always our top priorities. We always welcome your visit back to Patra Dumai Hotel. Sincerely, The Management Team, Patra Dumai Hotel
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E***a
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Business
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10.0
/10
Reviewed 18 week(s) ago
Highly recommended, friendly staff, clean, comfortable.
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. E*a, Thank you for your feedback regarding Patra Dumai Hotel. We are delighted to have served you. Your comments encourage us to continue improving the quality of our products and services. We hope to welcome you back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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d***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 19 week(s) ago
friendly staff, very helpful with every need and complaint, delicious food and many variants, comfortable swimming pool, unfortunately when I was there the rabbits were in the cage, couldn't play, I was a bit surprised when I slept there, there was the sound of work at the refinery which made me panic attack, because the area is near the Pertamina refinery, and also the connecting room was not locked, next time I should pay attention again so it's safer, overall it's comfortable and I feel at home staying here, the aura is calming, the hotel is not noisy, the most important thing is the room smells really good😍 like it
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Accommodation's Reply
27 Feb 2026
Dear Mr./Ms. d*a, We are delighted to hear that you felt comfortable and at home during your stay, enjoying the friendliness and assistance of our staff, the delicious and varied cuisine, the comfortable swimming pool, the fragrant rooms, and the relaxing atmosphere of the hotel. Regarding the rabbit in the cage during your stay, we apologize for the inconvenience. For your comfort and safety, the rabbit will need to be kept in its cage at certain times. We hope to see you again on your next stay. We also apologize for the inconvenience caused by the noise from the surrounding area and the unlocked connecting room door. This feedback is very important to us, and our team has given special attention to improving the safety and comfort checks of our rooms in the future. Thank you for your positive rating and continued appreciation of the atmosphere at Patra Dumai Hotel. We look forward to welcoming you back again and hope your next stay will be even more enjoyable. Sincerely, The Management Team, Patra Dumai Hotel
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A***e
icon-Leisure
Leisure
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8.2
/10
Reviewed 21 week(s) ago
It's the best, because it's owned by Pertamina. That's all.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guests, Thank you for choosing Patra Dumai Hotel. We sincerely hope to welcome you again. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The room atmosphere is pleasant, the hotel service is friendly, the service is not stiff.
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Accommodation's Reply
08 Jan 2026
Dear valued guest, We are delighted that you enjoyed the pleasant atmosphere in your room and the friendly and relaxed service. We hope your next visit will be an even more memorable experience. Sincerely, The Management Team, Patra Dumai Hotel
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M***d
icon-Staycation
Staycation
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6.6
/10
Reviewed 23 week(s) ago
The toilet blower is not working, causing the toilet to smell musty.
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms. M*d, Thank you for your feedback. We will follow up and address any malfunctions of the air conditioning fans. If you encounter any problems during your stay, we recommend contacting extension 1 for assistance from our staff. Thank you for your stay. Sincerely, The Management Team, Patra Dumai Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The staff is friendly. The hotel atmosphere is very comfortable. The swimming pool is beautiful and aesthetic, there is also a rabbit enclosure near the pool :-) The restaurant has direct access to the pool, so you can have breakfast while watching the kids swim.
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Accommodation's Reply
27 Feb 2026
Dear Valued Guest, Thank you so much for your warm and heartfelt review. We are delighted that you enjoyed the friendliness of our staff, the cozy atmosphere of the hotel, and the beautiful and delightful swimming pool, complete with your child's favorite rabbit enclosure. We are also glad that you enjoyed breakfast in the restaurant, which has direct access to the pool, allowing you to relax while watching the children swim. We hope to welcome you and your family back to Patra Dumai Hotel again. Sincerely, The Management Team, Patra Dumai Hotel
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J***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Very good friendly service clean rooms sebweang gas station very easy access to the city
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Accommodation's Reply
08 Jan 2026
Dear Mr./Ms./Mrs., We are delighted to have served you and hope to welcome you back again. Sincerely, The Management Team, Patra Dumai Hotel
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Number of reviews per page
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40