Overall Ratings & Reviews Sutasoma Hotel

Traveloka (582)
Other sources (8)
8.9
Very Good
From 582 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Sutasoma Hotel
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Staff Friendliness (17)
Bathroom (16)
Ambiance (15)
Bedroom (15)
Hotel Area (15)
Room Space (14)
Taste (14)
Distance to City Center (13)
Family Friendly (12)
Variety (12)
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Traveler Reviews Sutasoma Hotel

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Customer reviews
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 hour(s) ago
The place was clean, the food was good, and the staff was friendly.
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Andi B. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Our staycation at this hotel was very enjoyable. The hotel had clean rooms, friendly staff, a delicious breakfast, and easy parking—everything was perfect. I'll definitely return to this hotel next time.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Truly an amazing experience
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1 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Nice hotel for staycation or to skip for a while to get some refresh day for yourself.
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good hotel in South Jakarta area and strategic location
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1 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Ms. R***h, Thank you for your kind review! We are delighted to hear that you had a positive experience and found our hotel to be a good choice in the South Jakarta (Jaksel) area. It is great to know that our strategic location added value to your stay. We strive to provide the best convenience for our guests, and we are glad we could meet your expectations. We look forward to welcoming you back for another wonderful stay at Sutasoma Hotel! Best regards, Ferri Irawan - General Manager Sutasoma Hotel & TheTribrata Convention
n***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Like the location for not too crowded as being located not in the city center but still easy to access main attraction of Jakarta. Staff very friendly and the breakfast menu are all OK 👍
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Accommodation's Reply
15 Dec 2025
Dear Bapak n***g, Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our strategic location. It is wonderful to know that you appreciated the balance of being away from the city center's crowds while still having easy access to Jakarta's main attractions. We are also very proud to hear your kind words about our friendly staff and that you enjoyed our breakfast selection. Providing a welcoming atmosphere and a satisfying start to the day are priorities for us, and your feedback is a great encouragement to our team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another pleasant stay in the future! Best regards, Ferri Irawan - General Manager Sutasoma Hotel & TheTribrata Convention
Ali R.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Always had a good experience to stay here!
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Accommodation's Reply
24 Nov 2025
Dear Ali R., Thank you so much for the great review! We appreciate your loyalty and are glad to know that you always have a great experience when you stay with us. Consistent service is our top priority. We look forward to welcoming you back again and promise to maintain our quality standards. See you soon! Best regards, Ferry Irawan, General Manager Sutasoma Hotel and The Tribrata Convention Center
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D***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The service is super friendly, making you feel comfortable and at home staying here.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
The entire staff of Sutasoma Hotel & Tribrata Conference Center sends our warmest regards to you! Thank you for your valuable review and feedback. We are glad you had a pleasant stay. We are honored that our team was able to provide exceptional service and give you a positive and memorable experience. Your satisfaction is our greatest reward, and your appreciation means a lot to us. Please contact us if you need any assistance during your next stay. We are honored to host you and look forward to your next visit. Thank you! Ferry Irawan, General Manager, Sutasoma Hotel & Tribrata Conference Center
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Widiastuti C. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and thank you for the snack amenities because we often stay with family.
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Accommodation's Reply
22 Oct 2025
Dear Mr. Vidiastuti, Warmest regards, Sutasoma Hotel & Tribrata Convention Centre! Thank you for choosing Sutasoma Hotel & Tribrata Convention Centre as your meaningful accommodation. We are truly honored to have had the pleasure of welcoming and serving you. We appreciate your kind words and positive comments regarding your stay at Sutasoma Hotel & Tribrata Convention Centre. Your happiness and satisfaction are the best reward for our team and a valuable motivation to continue providing our guests with sincere service and warm hospitality. At Sutasoma Hotel & Tribrata Convention Centre, we always strive to create memorable and meaningful guest experiences by consistently exceeding expectations and ensuring that all our guests feel welcome and at home. Thank you once again for your trust and appreciation. We look forward to welcoming you back with even more warm and superior service on your next visit. Best regards, Ferri Irawan, General Manager of Sutasoma Hotel & Tribrata Convention Centre
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Y***e
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The check-in process was a bit long, I was starting to get annoyed even though I had already given a note that I would be checking in early, chasing time for prayer breaks, because it would be busy starting at 3. Then I got the room, when I opened the refrigerator there was stale food, no wonder when I opened the door there was a strange smell. Okay, I reported it and when I wanted to perform ablution, the water wasn't flowing, until I was taught, I finally found out that the water in the shower wasn't flowing. But the staff immediately handled it and it turned out I immediately got a compliment to upgrade to a more spacious room, I thought that was all, suddenly the room was knocked on, ehhh got another compliment, a fruit bucket, quite attentive. But one more thing, it's not recommended for smokers like me!! There is no smoking room and restaurant with a smoking area, well, smoking has to go outside the hotel so far so good, respecting non-smokers
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Accommodation's Reply
22 Oct 2025
Dear Mr. Yopi, Thank you for taking the time to share your experience during your stay at our hotel. We apologize for any inconvenience you may have experienced during check-in and upon entering your room. This is simply not the experience we expect from our guests. Please be informed that check-in starts at 2:00 PM and early check-in is subject to availability on the check-in date. We appreciate your understanding. Additionally, our hotel is a smoke-free hotel in accordance with Jakarta Metropolitan Government Regulation No. 88 of 2010 for the comfort and well-being of all our guests. Once again, we thank you for your kind comments and appreciation for our team’s service. We do hope to welcome you back for an even better experience on your next visit. Sincerely, Rico Saputro - Assistant Front Office Manager
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Dwi P. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
A hotel in the heart of South Jakarta, for those who want to explore culinary delights in Blok M, this could be a recommendation for you, because it is close to the MRT station, and the room facilities are also okay, the rooms are spacious, the breakfast is varied and delicious.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Warmest regards to Mr. Duirahaju and Ms. Stephanie from Sutasoma Hotel & Tribrata Convention Centre! Thank you for your valuable review and feedback on our hotel. We are very glad that you enjoyed your stay. We are honored that our team provided excellent service and made a lasting impression on you. Your satisfaction is our highest reward and your gratitude means a lot to all of us. Should you require any assistance during your next stay, please do not hesitate to contact us. We will be honored to serve you and hope to see you again soon. Thank you! Ferri Irawan, General Manager of Sutasoma Hotel & Tribrata Convention Centre
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Akhmad N. I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Comfortable hotel and delicious breakfast, varied and tasty.
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Accommodation's Reply
13 Oct 2025
Dear Mr. Akhmad Nizam, Warmest greetings from Hotel Sutasoma & The Tribrata Convention Center! Thank you for your trust in choosing Sutasoma Hotel as your meaningful stay. It was an honor to welcome and serve you. We greatly appreciate the appreciation and positive impressions you shared regarding your stay at Sutasoma Hotel. Your happiness and satisfaction are the best reward for our entire team, as well as a valuable motivation to continue providing sincere service and warm hospitality to every guest. At Sutasoma Hotel & The Tribrata Convention Center, we are committed to always creating a memorable and meaningful stay experience, by consistently meeting expectations and ensuring that every guest feels welcomed and comfortable like at home. Once again, we thank you for your trust and appreciation. We look forward to welcoming you back with even warmer and more exceptional service on your next visit. Warmest Regards, Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention Center
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R***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good hotel in South Jakarta area, very happy to be able to stay here
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Accommodation's Reply
17 Sep 2025
Dear Mrs. Ratih, Warm greetings from Hotel Sutasoma & The Tribrata Convention Center! Thank you very much for your rating and wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us. It is a pleasure to know that our team was able to provide excellent service and leave a positive and memorable impression. Guest and customer satisfaction is our highest reward, and your appreciation means a lot to the entire team. If there is anything we can do to assist you with your future stay, please do not hesitate to contact us. It was an honor to serve you, and we look forward to welcoming you back again soon. Warmest Regards, Ferri Irawan - General Manager of Sutasoma Hotel & The Tribrata Convention
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Selyna D. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The restaurant staff are very friendly, the food is delicious, lots of choices 👍
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+4
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Accommodation's Reply
20 Aug 2025
Dear Ms. Ana Tasya, Warm greetings from Hotel Sutasoma & The Tribrata Convention Center! Thank you very much for your rating and wonderful review of our hotel. We are delighted to hear that you enjoyed your stay with us. It is a pleasure to know that our team was able to provide excellent service and leave a positive and memorable impression. Guest and customer satisfaction is our highest reward, and your appreciation means a lot to the entire team. If there is anything we can do to assist you with your future stay, please do not hesitate to contact us. It was an honor to serve you, and we look forward to welcoming you back again soon. Warmest Regards, Ferri Irawan - General Manager of Sutasoma Hotel & The Tribrata Convention
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
very comfortable.. highly recommended for those looking for a comfortable and quiet atmosphere
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Mrs. Yunita, Warm greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your accommodation to stay with your loved ones. Thank you also for sharing your pleasant experience during your stay, your happiness and satisfaction during your stay are always a very valuable motivation for us to always meet the expectations of our guests and make our hotel a comfortable place for all guests. We are committed to always meeting the expectations of every guest, and also providing the best service. Once again we say Thank you and Warm Greetings,. Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention
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A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 33 week(s) ago
Good stay, only the placement of the aircon controller is beside your bed and the light from the controller is straight to your eyes. We need to cover it.
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Abdul, Warmest greetings from Sutasoma Hotel & The Tribrata Convention! Thank you for choosing Sutasoma Hotel as your soulful stay. Sutasoma Hotel is honored to have hosted you. We appreciate the compliments and positive feedback you give us. Rest assured that we have received your feedback, and we're doing our best to improve them We are committed to always providing the best service to all of our customers. Once again, thank you for your visit and we look forward to accommodating your next visit. Best Regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The food is delicious, the room is clean and fragrant.
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2 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Mrs. Rika Diana, Warm greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your accommodation to stay with your loved ones. Thank you also for sharing your pleasant experience during your stay, your happiness and satisfaction during your stay are always a very valuable motivation for us to always meet guest expectations and make our hotel a comfortable place for all guests. We are committed to always meeting the expectations of every guest, and also providing the best service. Once again we say Thank you and Warm Greetings,. Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention
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R***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
strategic hotel and close to South Jakarta area, Sudirman is also close and the MRT is very close, you can even walk there,,,,
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Accommodation's Reply
18 Mar 2025
Dear Mrs. Ratih, Warm greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your accommodation to stay with your loved ones. Thank you also for sharing your pleasant experience during your stay, your happiness and satisfaction during your stay are always a very valuable motivation for us to always meet guest expectations and make our hotel a comfortable place for all guests. We are committed to always meeting the expectations of every guest, and also providing the best service. Once again we say Thank you and Warm Greetings,. Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention
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M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
the staff is very friendly and very helpful
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1 people find it helpful
Accommodation's Reply
06 Mar 2025
Dear Ms. Meri, Warmest greetings from all management and employees of Hotel Sutasoma & The Tribrata Convention! Thank you for choosing our hotel as your Soulful accommodation to stay. Thank you also for sharing your pleasant experience during your stay, your happiness and satisfaction during your stay are always very valuable motivation for us to always meet guest expectations and make our hotel a comfortable place for all Guests. We are committed to always meeting the expectations of every guest, and also providing the best service. Once again, we say Thank you and Warm Regards, Ferri Irawan - General Manager of Hotel Sutasoma and The Tribrata Convention
hutomo s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Security, Bellboy, receptionist and Atman Lounge Officers were very helpful to me and worked professionally according to their respective fields of duty.
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Accommodation's Reply
03 Feb 2025
Dear Mr. Hutomo Setyadi, Greetings from Sutasoma Hotel & The Tribrata Convention! Thank you very much for your excellent star rating and review of our hotel. Glad to hear that you enjoyed your stay with us. Glad to hear that our team provided excellent service and left a positive impression on you. If there is anything we can do for you further, please let us know. It was an honor to have you as our guest and we look forward to welcoming you back in the future. Best regards, Ferri Irawan - General Manager Sutasoma Hotel & The Tribrata Convention
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