The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding. In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time.

Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.

Beautiful hotel !super affordable!

Great service

Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.

Great location. Very clean. Excellent value.

From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible.

It's a nice place very relaxing.

Debe de mejorar el desayuno

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.

It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(

I loved, recommended

the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food

Great property. Will stay longer next time.

Wonderful property, especially for the price. The staff was excellent.

Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.

I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price

Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.

Breakfast was really inconsistent

Amazing