Luminor Hotel Palembang By WH

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9.0
Exceptional
From 1,271 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

9.2

Service and Facilites

8.9

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Staff Friendliness (133)
Bedroom (129)
Distance to City Center (127)
Ambiance (122)
Bathroom (115)
Room Space (108)
Taste (103)
Variety (101)
Accessibility (100)
Hotel Area (100)
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Traveler Reviews Luminor Hotel Palembang By WH

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40
Customer reviews
T***i
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Transit
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9.4
/10
Reviewed 6 day(s) ago
Check-in was late at night because it took a long time to arrive from Bakauheni Port. Thank God, we were accepted. We arrived at the hotel and got a twin-bed room. We automatically entered the room and checked all the rooms. There was a door next to the room, which I thought was the balcony door, so I tried to open it. Suddenly, there was an angry voice. It turned out to be the door to the next room. The receptionist didn't explain, so the neighbors naturally got angry.
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Accommodation's Reply
12 Oct 2026
Dear Mr./Ms. T*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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E***i
icon-Business
Business
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9.1
/10
Reviewed 2 week(s) ago
Nice and friendly staff, quick response to requests.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. E*i, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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Anwarth A.
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10.0
/10
Reviewed 3 week(s) ago
It's absolutely great. The service and facilities are all great.
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Accommodation's Reply
29 Sep 2026
Dear Mr. Anwarth A., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Opung T.
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10.0
/10
Reviewed 4 week(s) ago
Evening check-in. Nice receptionist, Mr. Marcel.
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1 people find it helpful
Accommodation's Reply
24 Sep 2026
Dear Mr. Opung T., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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T***a
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Business
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9.4
/10
Reviewed 4 week(s) ago
Highly recommend staying at this hotel, the hotel lobby area etc. is fragrant and clean.
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Accommodation's Reply
17 Sep 2026
Dear Mr./Mr. T*a, Sincerely, Luminor Palembang Hotel managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel managed by Waringin Hospitality again. Sincerely, Rima Bakhtier, General Manager
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muhammad h.
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10.0
/10
Reviewed 4 week(s) ago
Nice hotel, nice male receptionist.
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Accommodation's Reply
21 Sep 2026
Dear Mr. Muhammad H., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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tm sahrial
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10.0
/10
Reviewed 5 week(s) ago
Friendly staff, good housekeeping and receptionist.
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Accommodation's Reply
17 Sep 2026
Dear Mr. Tm Sahrial, This is a message from Luminor Hotel Palembang, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Hotel Palembang and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Hotel Palembang. We would greatly appreciate it if you would recommend Luminor Hotel Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Hotel Palembang, managed by Waringin Hospitality, again. Sincerely, Rima Bachtiar, General Manager
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Muhammad F.
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10.0
/10
Reviewed 5 week(s) ago
The receptionist service is good
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Accommodation's Reply
17 Sep 2026
Dear Mr. Muhammad F., With our deepest respect, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Dody S.
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10.0
/10
Reviewed 5 week(s) ago
The room was as requested. The front desk staff was also friendly. Thank you.
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Accommodation's Reply
17 Sep 2026
Dear Mr. Dody S., This is a message from Luminor Palembang Hotel, managed by Waringin Hospitality. We would like to thank you for staying at Luminor Palembang Hotel and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again soon. Sincerely, Rima Bakhtier, General Manager
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Irpan M. M.
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10.0
/10
Reviewed 5 week(s) ago
Nice hotel, complete facilities, and excellent service from Mr. Marcel and his team, Mr. Danil. Thank you.
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1 people find it helpful
Accommodation's Reply
17 Sep 2026
Dear Mr. Irpan M. M., From Luminor Palembang Hotel, managed by Waringin Hospitality, we respectfully thank you for staying at Luminor Palembang and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again soon. Sincerely, Rima Bachtiar, General Manager
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N***o
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10.0
/10
Reviewed 5 week(s) ago
The receptionists were very nice. Mr. Marcel is also handsome.
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Accommodation's Reply
15 Sep 2026
Dear Mrs. Noh, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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irawan w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice hotel with good service by reception staff, nice rooms and friendly service by Oak Marcel.
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Accommodation's Reply
15 Sep 2026
Dear Mr. Irawan W., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Agus N.
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10.0
/10
Reviewed 5 week(s) ago
The staff provided excellent service from Mr. Marcel and his team. This Luminor is truly impressive.
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Accommodation's Reply
17 Sep 2026
Dear Mr. Agus N., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
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8.5
/10
Reviewed 5 week(s) ago
Spacious and comfortable. Close to food.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Yoga J.
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8.5
/10
Reviewed 5 week(s) ago
Convenient location. Close to everything. Overall, it's great.
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Accommodation's Reply
12 Sep 2026
Dear Mr. Yoga J., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Solid and comfortable. Spacious room.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good price, good comfort, spacious room.
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Accommodation's Reply
12 Sep 2026
Dear Mr./Ms. Ya*a, Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Sandi P.
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10.0
/10
Reviewed 6 week(s) ago
The staff were very friendly when serving check-in, thank you, Mr. Emon.
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Accommodation's Reply
12 Sep 2026
Dear Sandy P., Greetings from Luminor Palembang Hotel, managed by Waringin Hospitality. Thank you for staying at Luminor Palembang Hotel and sharing your experience with us. We are delighted to hear that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang Hotel. We would greatly appreciate it if you would recommend Luminor Palembang Hotel to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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jonni
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I've stayed at this clean hotel several times. Easy access, comfortable, affordable, spacious rooms, and good food. The soundproofing in the room is less than the front door outside the 7th floor room. The hotel staff is friendly. Parking is not enough and the parking attendant/security guard is often not visible in the lobby outside and it takes quite a long time when I've waited to get out because another car is blocking my car. I've reported it to the receptionist. Conclusion: The hotel is great.
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Accommodation's Reply
27 Aug 2026
Dear Johnny, On behalf of the management of Luminor Palembang Hotel, we would like to thank you for choosing to stay at Luminor Palembang Hotel. Regarding your review, Luminor Palembang Hotel apologizes for any inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminor Palembang Hotel, we also appreciate your positive review of our hotel. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminor Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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THE S. H.
icon-Leisure
Leisure
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9.7
/10
Reviewed 7 week(s) ago
Located in the center of the crowd, easy to get anywhere.
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Accommodation's Reply
31 Aug 2026
Dear Mr./Ms. S.H., Sincerely, Luminor Palembang Hotel, managed by Waringin Hospitality, would like to express our gratitude for your stay at Luminor Palembang and for sharing your experience with us. We are delighted that you had a wonderful experience with our services. We are committed to maintaining and improving the quality of our services at Luminor Palembang. We would greatly appreciate it if you would recommend Luminor Palembang to your family and colleagues. We look forward to welcoming you back to Luminor Palembang Hotel, managed by Waringin Hospitality, again. Sincerely, Rima Bakhtier, General Manager
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Number of reviews per page
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