T***i
Transit
9.4
/10
Reviewed 6 day(s) ago
Check-in was late at night because it took a long time to arrive from Bakauheni Port. Thank God, we were accepted. We arrived at the hotel and got a twin-bed room. We automatically entered the room and checked all the rooms. There was a door next to the room, which I thought was the balcony door, so I tried to open it. Suddenly, there was an angry voice. It turned out to be the door to the next room. The receptionist didn't explain, so the neighbors naturally got angry.
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Accommodation's Reply
12 Oct 2026
Dear Mr./Ms. T*i, On behalf of the management of Luminer Palembang Hotel, we would like to thank you for choosing to stay at Luminer Palembang Hotel. Regarding your review, Luminer Palembang Hotel apologizes for the inconvenience caused by your stay not meeting your expectations. We will prioritize improving our services. On behalf of the management of Luminer Palembang Hotel, we also appreciate your positive review. This feedback will motivate our team to provide the best possible service to all our guests. We hope to welcome you back to Luminer Palembang Hotel again. Sincerely, Rima Bakhtier, General Manager
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