Overall Ratings & Reviews D'Carol Hotel Surabaya

Dear Mr./Mrs. A*u."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

Dear Mr./Mrs. Intan S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

Dear Mr./Mrs. Andri S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We apologize for the obstacles you encountered during your stay. Regarding linen (bed sheets & blankets), we ensure that it is clean because every time it is finished being used, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room so the stains are not dirty because they are not washed or not cleaned but old stains that have been cleaned but cannot be removed immediately and for the cleanliness of the room we apologize if there are still some dirty areas, we will use it as an evaluation material for our team's performance so that it does not happen again in the future. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. Sisilia Chikitasari."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting our hotel. We apologize for the obstacles you encountered during your stay. Regarding our hotel regulations, one room can only be occupied by a maximum of 2 adults, but when checking in it turned out that there were 3 adults and as per the rules that apply in our hotel when checking in the officer has also conveyed during the check-in process. And this rule is also stated in this booking application. Every hotel must have regulations or policies for guests at the hotel, for that please be wiser to understand the regulations that have been previously informed. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. R*o."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.

Dear Mr./Mrs. R*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. M***d "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. V*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting our hotel. We apologize for the obstacles you encountered during your stay. Regarding linen (bed sheets & blankets), we ensure that it is clean because every time it is finished being used, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room so the stains are not dirty because they are not washed or cleaned but old stains that have been cleaned but cannot be removed immediately. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. Verren O. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for visiting and giving us your review. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. P*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊

Dear Mr./Mrs. F*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. Irzan F. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊

Dear Mr./Mrs. Gebby D. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel🙏😊

Dear Mr./Mrs. F*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you are staying in, and the friendly service from our team that has provided a sense of comfort for you. And we apologize regarding the cleanliness of our rooms, the rooms are always cleaned by our staff every time we finish using our rooms, every day the room is cleaned by our officers when the room has been occupied or the guest checks out, so that the room is ready to be used in a clean and tidy condition again to be occupied by the next guest. And regarding linen, we make sure it is clean because every time we finish using it, we immediately wash it by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after washing and ready to be set up in the room. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. R*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. A*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We would like to apologize for the inconvenience during the check-in process. And we apologize for the cleanliness of our rooms, the rooms are always cleaned by our staff every time our rooms are finished being used. Every day our staff cleans the rooms when the rooms have been occupied or guests check out, so that the rooms are ready to be used in a clean and tidy condition to be occupied by the next guest. And regarding linen, we make sure it is clean because every time we finish using it, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel🙏😊

Dear Mr./Mrs. G*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We are pleased to know that you are impressed with the room you are staying in, and the friendly service from our team that has provided a sense of comfort for you. Thank you also for your suggestions, regarding the room AC temperature settings or needing our assistance, you can directly contact our admin number, which has been informed by the officer during the check-in process and the number is listed on the room access card. Regarding the obstacles you encounter during your stay, for the room, Regarding linen, we ensure it is clean because every time we finish using it we immediately wash it and replace it with a clean one and the room is always cleaned by our staff every time we finish using it so that the room is ready to be used in a clean and tidy condition again to be occupied by the next guest. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏

Dear Mr./Mrs. D*s."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.