Overall satisfied with the service

For the standard price, it's okay, but maybe the level of cleanliness of the sheets or blankets is not very clean, as there are still stains.

Let the stars explain 😍

Clean and strategic hotel, exit the lobby directly to Tunjungan Mall.

The bed sheets had lots of yellow spots, like blood stains, maybe there was a guest on her period.

Clean and comfortable. The area is close to everything.

1. Why is there a rule that says you can't combine two beds into one? The rules are too harsh. 2. Check-in is too strict, it has to be after 2:00 PM. 3. The sheets are already dirty.

The rooms are nice, but the cleanliness is lacking. So, please help the housekeeping staff improve their work so the beds are cleaner and free of bacteria.

Comfortable, fast response service, suitable. Thank you

The hotel staff is very responsive, thank you.

For those staying here, it's recommended to buy towels or bring them from outside, as the towels are as bad as rags. As other reviews have shown, there are a lot of small cockroaches in the room. The sheets are also covered in yellow stains, whether they're paint marks or something else.

Thank you for the friendly service, and the hotel's cleanliness could be slightly improved. Everything else is excellent, in my opinion.

Sometimes we need a little time away from our tiring routines. Last weekend, I decided to take a short staycation at Hotel D'Carol Surabaya. Initially, I was just looking for a place to rest for a while. However, the experience of staying here gave me a new perspective. When I first entered the room, the thing I felt most was the comfort. The atmosphere was calm, clean, and perfect for relaxing from all the work deadlines. The staff was also very friendly, making the hotel feel warm and homey. Hotel D'Carol gave me a space to dialogue with myself, rethink my life's priorities, and of course, enjoy quality time with my partner without interruption. It turns out, happiness doesn't have to be about traveling far. Sometimes, just changing places is all it takes to see things from a fresh perspective. What about you, what's the most important thing you look for when choosing a hotel for a staycation? Is it the comfort of the bed, the cleanliness, or the vibe of the environment? Tell us in the comments! 👇

The service was good, but the only thing I wasn't satisfied with was the slightly smelly room. The bed had a stained blanket, and the pillows were dull and smelly, making it uncomfortable to sleep on.

The rooms are spacious, clean, and definitely affordable. Comfort is also excellent.

The pillowcases and sheets could probably use a little more cleaning. There were stains on each one. Perhaps a trash receptacle could be provided outside the bathroom.

The sheets and pillowcases were very dirty, with lots of yellow stains so it was a bit difficult to sleep.

For that price, the hotel is good.

For the price, the hotel is good.

Not the first option. They hide the dirty linen from the bed and hairy stuff is there like it wasn't clean before.