D'Carol Hotel Surabaya

Explore D'Carol Hotel Surabaya
8.3
Very Good
From 1,641 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about D'Carol Hotel Surabaya
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Bedroom (108)
Staff Friendliness (88)
Ambiance (78)
Accessibility (76)
Bathroom (74)
Distance to City Center (66)
Room Space (63)
Surroundings (53)
Wifi (48)
Check-in/out Time (48)
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Traveler Reviews D'Carol Hotel Surabaya

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Customer reviews
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Yossuriadi
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10.0
/10
Reviewed 2 day(s) ago
For that price, the hotel is good.
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Yossuriadi
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10.0
/10
Reviewed 2 day(s) ago
For the price, the hotel is good.
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K***n
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5.6
/10
Reviewed 5 day(s) ago
Not the first option. They hide the dirty linen from the bed and hairy stuff is there like it wasn't clean before.
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Miia M.
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9.4
/10
Reviewed 2 week(s) ago
Absolutely love it. Spacious rooms, complete amenities, friendly staff who are willing to listen. The AC is super cold. Every time I go to Surabaya, I definitely stay here 😇
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O***t
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5.0
/10
Reviewed 2 week(s) ago
I checked in just 5 minutes, checked out, and moved on. It was the dirtiest hotel I've ever been in. Cockroaches everywhere.
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N***a
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8.4
/10
Reviewed 2 week(s) ago
The hotel is quite good, only the cleanliness of the room is less than satisfactory because the bed sheets still have yellow spots and the pillowcases look dirty brown, and the towels are not very clean.
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M***M
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Business
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6.4
/10
Reviewed 3 week(s) ago
The sheets looked dirty and hadn't been changed, and the towels were also dirty. They were unfit for use. There were many yellow stains on the towels and sheets.
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S***n
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Transit
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8.5
/10
Reviewed 3 week(s) ago
Easy check-in and check-out. Privacy guaranteed, staff incredibly friendly.
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1 people find it helpful
C***a
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9.1
/10
Reviewed 3 week(s) ago
The room was nice. We called the hotel to confirm our arrival, as we were checking in early in the morning. The front desk staff was very welcoming. Cleanliness was good, and the AC was very cold. Thank you dcarol. If we stay again, I recommend this hotel.
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R***h
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Transit
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6.2
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and the room didn't smell of cigarettes. However, the sheets and bedcover were dirty and stained.
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e***a
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8.1
/10
Reviewed 6 week(s) ago
The room is spacious, and it's close to the city and the train station. However, the cleanliness could be improved. The sheets, pillowcases, and towels could also be changed. The floor in the room and bathroom were also dirty. I'll stay here again next time I'm in Surabaya.
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1 people find it helpful
4***y
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Business
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8.8
/10
Reviewed 7 week(s) ago
Quite satisfied starting from the room, the service is all good.
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C***y
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9.1
/10
Reviewed 8 week(s) ago
The hotel staff was friendly, and the chat service was excellent, responding promptly and informative. The room was in good condition, with a few yellow stains on the blanket, but overall, it was clean and well-equipped. It's very close to the station. The strategic location makes it convenient. I had a very good experience and highly recommended.
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1 people find it helpful
g***s
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10.0
/10
Reviewed 8 week(s) ago
Nice and clean place. Perfect for a vacation.
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Junior P.
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9.4
/10
Reviewed 8 week(s) ago
Spacious and clean rooms. Perfect accommodation for an overnight stay in North Surabaya.
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1 people find it helpful
E***Y
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Transit
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8.1
/10
Reviewed 9 week(s) ago
The staff is nice, the service is as usual, only the cleanliness is lacking, the floor is sticky and leaves marks on the feet, the mattress for sleeping is dull, the sheets are dirty and have lots of dirt spots, the bathroom smells even though it has just arrived and has not been used. The spacious room is suitable for those with children, the AC is cold but the temperature cannot be changed because it is already one remote with the lights.
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S***a
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6.9
/10
Reviewed 9 week(s) ago
The room is spacious, but unfortunately, the cleanliness is lacking. The room I stayed in yesterday had stained sheets, and cobwebs in the corners, as if the room hadn't been occupied for a long time. Hopefully, the cleanliness can be improved.
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2 people find it helpful
S***o
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Business
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8.5
/10
Reviewed 10 week(s) ago
The hotel is nice, clean outside, strategic location, friendly staff.
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1 people find it helpful
N***a
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10.0
/10
Reviewed 10 week(s) ago
Close to the station... If Grab takes too long, walking straight to the station is no problem.
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K***h
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
Best hotel, cheap, city center, and near Pasar Turi Station
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1 people find it helpful
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