Verified Traveler
10.0
/10
Reviewed 2 day(s) ago
Good, check-in is allowed at 1 pm.
See original
Find this review helpful?
Log In
Register
Royal Bay Hotel Makassar
Explore Royal Bay Hotel Makassar
Overall Ratings & Reviews Royal Bay Hotel Makassar
Traveloka (701)
8.6
Very Good
From 701 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.4
Meal
8.4
Location
8.9
Service and Facilites
8.4
People often mention about Royal Bay Hotel Makassar
All
Distance to City Center (82)
Staff Friendliness (81)
Bedroom (77)
Ambiance (75)
Accessibility (72)
Room Space (65)
Surroundings (64)
Taste (63)
Bathroom (62)
Hotel Area (58)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Royal Bay Hotel Makassar
Number of reviews per page
20
40
Customer reviews
MS
Mila S.
9.7
/10
Reviewed 1 week(s) ago
In short, this is the most recommended hotel, the best in terms of service and cleanliness.
See original
Find this review helpful?
Accommodation's Reply
19 Jun 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We look forward to seeing you again next time!
See original
Andi B.
8.5
/10
Reviewed 3 week(s) ago
...............................
See original
1 people find it helpful
A***t
8.5
/10
Reviewed 3 week(s) ago
Good, clean, comfortable, but the toilet is a bit dirty, a little yellow and can be replaced.
See original
1 people find it helpful
Accommodation's Reply
19 Jun 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
R***y
10.0
/10
Reviewed 4 week(s) ago
The food is delicious, the staff is friendly, but the rooms could be renovated a bit, yeah, the ones that are damaged so they can be even better.
See original
2 people find it helpful
Accommodation's Reply
02 Jun 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
F***i
6.8
/10
Reviewed 4 week(s) ago
The room I got smelled quite nice, but the amenities were a bit limited, and there were no tissues, especially in the toilet. If you want an iron, there's a charge for the charger. I recommend changing the bedsheets, as they're yellowing.
See original
3 people find it helpful
Accommodation's Reply
02 Jun 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
Arul S.
Staycation
10.0
/10
Reviewed 4 week(s) ago
If possible, put a cover on the bolster in the room to make it look cleaner.
See original
Find this review helpful?
Accommodation's Reply
25 May 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
A***i
Medical
10.0
/10
Reviewed 4 week(s) ago
The cheapest hotel, fragrant, clean, good service.
See original
1 people find it helpful
Accommodation's Reply
25 May 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
H***i
Staycation
9.4
/10
Reviewed 5 week(s) ago
A comfortable staycation spot for kids
See original
1 people find it helpful
Accommodation's Reply
21 May 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
wz
wahyuni z.
9.4
/10
Reviewed 6 week(s) ago
The staff are friendly, but unfortunately the corridor area of the room is not very clean and the sheets should be changed because they are starting to turn yellow 🙏
See original
Find this review helpful?
Accommodation's Reply
21 May 2026
On behalf of all the staff at Royal Bay Hotel, we extend our sincerest apologies. We are deeply sorry that we were unable to meet your expectations. The entire hotel management team offers our deepest apologies. We will forward your feedback to the relevant departments and take immediate action to improve our service. We will do our utmost to ensure that your next stay is even more satisfying. Royal Bay Hotel Management Team
See original
N***u
9.1
/10
Reviewed 7 week(s) ago
If possible, the key deposit should only be identification, no need to use cash, the swimming pool is nice, please pay more attention to the cleanliness of the water.
See original
2 people find it helpful
Accommodation's Reply
21 May 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
p***a
6.1
/10
Reviewed 9 week(s) ago
Got a room on the 12th floor that smelled musty and dusty, and the toilet smelled so bad it looked like it hadn't been cleaned. It was so uncomfortable that I couldn't sleep soundly. The pool wasn't clean either, and while the reviews on TikTok made it look great, it wasn't really in real life. My first and last stay there.
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel. We sincerely apologize that our service did not meet your expectations. The management regrets the inconvenience. We have forwarded your feedback to the relevant team for immediate improvement. We hope to welcome you back again to provide you with an even better stay. Sincerely, The Management, Royal Bay Hotel.
See original
S***o
Business
9.7
/10
Reviewed 10 week(s) ago
friendly, fast, clean, quiet, close to everywhere
See original
2 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
M***r
Leisure
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, serving and helping whenever there is a need.
See original
1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
al
alfian l. w.
Business
9.1
/10
Reviewed 11 week(s) ago
Good hotel, close to the city center and culinary spots, all the staff are friendly, only the sheets are a bit less clean, but otherwise it's good, recommended hotel near the city, standard room rates.
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
S***i
8.5
/10
Reviewed 11 week(s) ago
The hotel staff was friendly and polite. When I had a problem with my room key, it took less than 10 minutes for the satellite technician to fix it.
See original
1 people find it helpful
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
L***a
8.5
/10
Reviewed 11 week(s) ago
The hotel was a bit dark, the pool was clean but I don't know which part of it made my kids' feet scratched.
See original
Find this review helpful?
Accommodation's Reply
23 Apr 2026
Sincerely, Royal Bay Hotel Management. We sincerely apologize that our service did not meet your expectations. We regret the inconvenience and have forwarded your feedback to the relevant team for immediate improvement. We look forward to welcoming you back again to provide you with an even better stay. Sincerely, The Royal Bay Hotel Management.
See original
Sahidunzuhri
10.0
/10
Reviewed 11 week(s) ago
Okay, clean and friendly service, even the OB and Security are very friendly
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
D***i
9.1
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly. The hotel smells good.
See original
1 people find it helpful
Accommodation's Reply
02 Apr 2026
Greetings from Royal Bay Hotel. Thank you for choosing us as one of your accommodations in Makassar. We look forward to seeing you again next time!
See original
DF
Dhayfina F. U.
9.7
/10
Reviewed 12 week(s) ago
The rooms are comfortable, clean, and tidy. The staff are friendly.
See original
Find this review helpful?
Accommodation's Reply
02 Apr 2026
Welcome to Royal Bay Hotel. Thank you for choosing us as your accommodation in Makassar. We hope to welcome you again on your next visit!
See original
Number of reviews per page
20
40
About Traveloka
Copyright © 2026 Traveloka. All rights reserved