Check-in experience: It was raining heavily and there were several cars parked in front of the lobby, preventing the car from entering the hotel lobby and causing the family to get wet from the rain. All the facilities and services were good, but check-out was at 12:00 PM, and the room access card was no longer working at 11:00 AM, preventing entry to the room, and the staff arrived promptly.

A minimalist room can make the most of a limited space. The location is very strategic, walking distance to culinary spots (Cuanki Serayu, Pasar Cihapit), and a fair number of clothing stores. Highly recommended for those just looking to sleep.

Clean, tidy, and good breakfast, close to town

The mattress was dirty, there were blood stains underneath, behind the top sheet, more precisely on the blanket.

I recommend staying here. Friendly service, easy access to everything. Great.

The location is good, the facilities are complete, but the room is a bit small. It's probably worth the price, though. Overall, it's good.

The room smelled of cigarettes, I asked for air freshener but the CS took a long time to pick it up, and the staff also took a long time to provide air freshener, I should have been resting but I waited for a smoke-free place, not recommended for staying with a baby like me.

Good service, clean, comfortable place.

Strategic location, clean rooms, suitable for solo travelers, if you need a bigger room, the family loft could be an option, thank you...

Had a really pleasant stay here. The hotel was clean, comfortable, and well-maintained. The room was tidy and had everything I needed. Staff were friendly and helpful, and the overall atmosphere felt calm and welcoming. Would definitely stay here again.

I've stayed here twice, the place is comfortable even though it's small but enough for a relaxing rest.

The hotel is strategically located, close to Cihapit Market and several restaurants. You can also just walk there. Highly recommended for culinary delights, but the parking lot is cramped and crowded, but there's valet service. The hotel staff are incredibly helpful. Unfortunately, I checked in late yesterday, and my room was on the first floor, so I didn't have a view.

The hotel has the most strategic location, and the rooms are quite nice. The TV is a smart TV, and the Wi-Fi is fast.

Great service, friendly staff, comfortable room, delicious food.

I've stayed here many times, and overall, both the rooms and the location are great. The staff are helpful, especially the security guard, who doubles as valet parking attendant, and everyone is very responsive.

This was my first time staying at this hotel because of its strategic location in the city center, close to everything. Cafes, restaurants, Indomaret, etc. are just a short walk away. I booked a loft/family room for 5 people. One queen bed downstairs, one queen bed upstairs, squeezed by one single bed upstairs. The space is tight, making mobility a bit difficult. The pillows were flat and the pillowcases were yellowing, but since I was only staying one night, I didn't bother asking for a change. Check-in was also later than 2:00 PM because it wasn't ready yet, and the front desk staff said there were late check-outs, so they were told to wait. Room amenities include toothbrushes and toothpaste, soap and shampoo, coffee, tea sachets, and mineral water. Breakfast didn't have much variety; the porridge ran out by 7:30 AM, requiring a wait. Even the main course menu was limited, but the staff still refilled it. Parking was difficult, even the basement was full, with only one entrance and exit. Security guards helped me park outside the building. The next afternoon we just realized that our car had a long scratch on the left side of the car.

The staff is friendly, the rooms are clean and not noisy.

The hotel's location is strategic, close to sightseeing.

The location is very strategic, the rooms are also very comfortable, and the staff is very friendly. I've stayed here twice. I'll definitely be back next time. Thank you, Panen Hotel.

The location is strategic for culinary and souvenir shopping. The small room is just enough for sleeping and showering. The towels provided had all the seams ripped and some were torn. After protesting, they were given more suitable ones.