8.2
Very Good
From 118 reviews
Cleanliness

8.4

Room Comfort

8.4

Service and Facilites

8.2

Traveler Reviews Hotel Terranova

Number of reviews per page
20
40
Top reviews
Lee
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Rooms are clean, spacious enough and the cleaners do a fab job. Not too far from ski-area lifts too. However, it’s all a little tired and our ‘triple room’ was a double with a squeezed in extra bed that didn’t align to the wall and lights. There was one wardrobe and a lack of hooks to hang up anything in the room other than in the small bathroom. Definitely need more hooks on walls. When we stayed there, end of January, was lots of teens/younger crew, which almost made it feel a bit youth hostel like. Breakfast was ok but a few times they had run out of items and drinks machines weren’t working. WiFi patchy too. A basic and ok-ish 2* hotel I’d say!
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David
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

No communication from the staff
Jake
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Location was great right in the centre and a 3/4 min walk to the main lifts. The room was as expected functional. Shower was great super powerful with a good bath. A few issues though, no fridge in the room, no tea/coffee facilities in the room, breakfast was ok, staff great but not enough of them. One day there was no cutlery, cups or glasses! The bar whilst connected to the hotel was shut very early on NYE and didn’t open NYD, as all shops were also shut getting any sort of drink for the room was impossible - maybe consider some vending machines?
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kerry
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

A great location. Sophie, the lady on reception was really lovely and let us pay to stay a bit later in the room as I felt a little unwell. We really appreciated this. We had a room high up and view of the street and the mountains. Parking was available on the streets nearby at 4.90 euros for 4 hours and free 8pm until 9am. Bring coins. Our triple room was adequate for a one night visit. Thank you to Sophie for excellent customer service
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Gianluca
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Hi there, I've just received a request for feedback and I was hoping I had the opportunity to help mproving your service. There is a lot of scope for improvement but luckily they are all easy fix. I am going to start from the "must change" going progressively to the "nice to have" 1. Mould around the bath and on the wall. This is unacceptable. It takes a bottle of Bleach and a bit of sealant to fix it 2. Nothing complementary other than two bottles of water. Your daily rate would justify a kettle, some tea bags and a couple of biscuits. It makes the customer feel welcome. 3. Furniture is battered 4. The bed for two is too small and the mattress uncomfortable. 5. Only 3 cushions. 6. The doors are not hotel doors. I'm sure there are some fire safety concerns and not compliance with regulation. 7. Breakfast could be improved. There are not vegetarian options for hot breakfast 8. Windows are not sound proof and I got woken up every night by people chatting when walking on the street. It is possibly the worst hotel I have ever been, but with some little changes it can be improved substantially
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David
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Very basic hotel but clean and tidy was there for a weeks snowboarding and great value for money
James
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

This hotel is nicely sited within view of many local stores so it very convenient. The Argentine girl on the reception was a delight to speak to regarding the unusual hobby of me and my co-guest. Best of all is staying during April as the rooms cost next to nothing as the ski season is over. The only negative is the room I was in had an audible plumbing type noise from behind the wall which continued through the night.
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Tim
icon-with Partner
with Partner
8.0
/10
Reviewed 158 week(s) ago

Hotels.com verified review

The hotel is in the middle of Pas de la Casa, there is parking on the surrounding streets, free between 2030-0900. The room was clean and comfortable and breakfast good. The separate cafe on the ground floor is not quite so good. The picture is taken from our room.
Glenn
icon-with Partner
with Partner
8.0
/10
Reviewed 230 week(s) ago

Hotels.com verified review

Hotel seems to be going under a renovation, no ski lockers, and no real reception, room was very basic, but comfy, and clean. Very close to bus station which was ideal!
stephanie
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Un prix démesuré par rapport aux prestations ! Hôtel assez vieux,pas tout nikel,chambres petites Sur Hôtels.com,on avait réservé 3 chambres :1 pour 2 personnes,1pour 3 et 1 pour 4. On s est retrouvé avec 3 chambres de 3 personnes . On ne reviendra pas,désolée.
Siobhan
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Cher pour la saison, et manque d’équipe mots: bouilloire, petit frigo et le pommeau de douche trop ancien
Stéphanie
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

On a pas apprécier le nom respect des gens qui dorment. Pourtant c'est inscrit dans toutes les langues mais les gens ne savent pas lire. Après chambre bien situé, grande.propre.
Maïlys
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

.
Eve
icon-with Partner
with Partner
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Chambre propre et fonctionelle
Marie-Christine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Chambre propre. Personnel très professionnel, très accueillant.
pascale
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

chambre bien.Sophie à l'accueil très gentille et professionnelle
bruno
icon-with Partner
with Partner
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Hotel mal signalé, un peu difficile à trouver. Ascenseur en panne, et pas de date pour la réparation. Parking tout autour mais attention payant, jusqu'à 12€ la nuit
MICHEL
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Hotel très bien situé point négatif aucune insonorisation et le parking est dans la rue donc ne pas oublié de mettre des pièce dans le parkmetre qui ne prend pas la carte bleue
Bilgin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Hôtel trés bien situé Assez vieux mais propre
Jesus
icon-Leisure
Leisure
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

A mi llegada me informan que el ascensor está fuera de servicio y que si es alguna molestia, le informo que por problemas de rodilla de mi mujer si que es un problema pero que nos contestaremos con lo que hay, en lo que la persona que nos atendió muy amablemente y profesionalidad, nos ubicó en otro hotel muy cerca de este y en las mismas condiciones por lo que le estamos muy agradecidos mi mujer y yo.
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Number of reviews per page
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