The room was fine. I stayed here again yesterday, 17-18th Feb and my issue is that when I asked for an invoice I was told they cannot provide an invoice because it was booked through Hotels.com. I have stayed in this hotel at least 10 times over the past 20 months, always booked through Hotels.com and each time I was provided with an invoice. Why the change now?

The room was clean and fine for one night.

Clean room, fridge, hairdryer, breakfast, all in all excellent hotel and facilities

Clean room, excellent service.

Really friendly and helpful staff. Hotel and room very clean.

The room was lovely, the reception area was nice, and the staff were great. Our only gripe, and unfortunately it was a big problem hence why I couldn't give 5 stars, was how uncomfortable the beds were. They were that bad that my husband has had back ache all day since leaving the hotel. Neither of us slept much due to the awful mattress, There's no point having a lovely hotel but an awful bed. Sadly that lets it down massively. But 4 dtars for everything else.

room was clean and tidy and had a good shower and en suite

Clean room, staff very pleasant

Really nice modern bright hotel, convenient for a quick exit to the M40, although no local restaurants or pubs within walking distance. Rooms are very good with large bed and TV, SMEG kettle and fridge included in the room but fridge decided to make very strange noises at 3am in the morning! Also the mattress in room 224 is past its best and needs replacing, springs very squeaky and uncomfortable when moving around, I would have mentioned this at check out but was not asked how our stay was, on the plus side they did wavier the onsite parking charge. Breakfast was great with full hot English options available along with the usual continental options. A few niggles as mentioned, but would recommend this hotel and would be happy to stay again when visiting the area.

Ridiculous reduced breakfast times during the festive period. Christmas day and Boxing day breakfast was served between 07:30 and 09:30 despite being told it was until 10:30. My family has stayed in this hotel for over 100 nights in the last 3.5 years and this was the last time.

Lovely stay

Breakfast was good. Had to wait for fresh food but it was hot and cooked well.

It's actually much nicer than what you'd expect. The location is great, parking is easy. Staff is very nice. The rooms are big, well equipped and clean. Breakfast was great.

For the amount I paid for the night, I was surprised and disappointed there was no complimentary bottle of water in the room or fridge.

Great friendly staff

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Staff lovely, rooms spacious and clean

Room was ok and clean. Staff were nice. But the food was really expensive.

Staff were gret

Helpful staff and good rooms