Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to rate and share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the service we provided. We apologize for any inconvenience you experienced with the breakfast, particularly regarding the menu options, replenishment of food and beverages, and the variety and taste not meeting your expectations. Your feedback is very important to us, and we take it seriously and consider it with our relevant team so that we can improve the quality of our breakfast service and create a more consistent standard to meet the expectations of our Mercure guests. Thank you for your trust in Mercure Pangkalan Bun. We hope to welcome you back in the future for an even better stay. Sincerely, Rizky Julian, Shift Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun. Thank you very much for sharing your feedback and for rating us 8.5. We truly appreciate you choosing to stay with us. We are delighted to know that you found our team to be friendly and our hotel clean. Your kind words mean a lot to us, as cleanliness and warm service are among our top priorities in ensuring a comfortable stay for every guest. Thank you once again for your valuable feedback and trust in Mercure Pangkalan Bun. We look forward to welcoming you back in the future and providing you with an even better experience on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to share your experience with us. We are delighted to learn that after completing your journey from Tanjung Puting, we were able to arrange an early check-in for you to relax comfortably. We appreciate your positive comments regarding the friendly and quality service from our team, as well as the hotel's excellent location and easy access to various attractions and restaurants in Pangkalan Bun. Your review is an encouragement to our entire team to provide the best service and create memorable stays for all our guests. We hope to welcome you back to Mercure Pangkalan Bun Hotel in the future. Sincerely, Rizky Julian, Shift Manager

Dear Valued Guest., Warm greetings from Mercure Pangkalan Bun. Thank you very much for choosing to stay with us during the Christmas period and for taking the time to share your experience. We are truly honored to receive your perfect 10.0 rating, and we sincerely appreciate your positive feedback regarding your overall stay. It is always a pleasure to know that our guests had an enjoyable leisure experience with us. At the same time, we are especially grateful for your constructive suggestion concerning our kids’ meal. Your comment about adjusting the taste to better suit children is very insightful, and feedback like this is extremely valuable for us in continuously enhancing our services. Please be assured that your input has been shared with our culinary team for review and improvement. We are committed to ensuring that every family member, especially our young guests, feels equally satisfied and well taken care of during their stay. Once again, thank you for your trust in Mercure Pangkalan Bun. We truly look forward to welcoming you and your family back in the near future, and we hope to provide you with an even more memorable experience on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to provide valuable feedback and share your stay experience with us. We greatly appreciate your trust in our hotel. We understand and apologize for any inconvenience related to the limited number of smoking rooms available in our hotel. Your feedback is extremely important to us and will be taken into consideration and evaluated to improve our services in the future. We are pleased to hear that your overall stay was positive. We hope to welcome you back to Mercure Pangkalan Bun again and provide you with an even better experience on your next visit. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warmest regards, Mercure Pangkalan Bun Thank you for the excellent review score and for sharing your experience. We are delighted to hear that you enjoyed our staff, were impressed by our convenient location, and were comfortable with our clean rooms and delicious food. Your positive feedback means a lot to us and it encourages all our team to continue to provide the best service and memorable stays to all our guests. We look forward to welcoming you back again soon and to provide you with an equally impressive experience, if not even better. Best regards, Ajeng, Country Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warmest regards, Mercure Pangkalan Bun Thank you for taking the time to share your stay experience with us. We particularly appreciate your satisfaction rating and we are very glad that our morning receptionist was able to assist you promptly and with great care. We would like to express our gratitude to the entire team. At the same time, we sincerely apologize for the unpleasant experience you encountered when requesting assistance from the night receptionist regarding the location of the water jug, which does not align with our service standards, and we are very sorry that you had to search for it yourself, especially at night. We will immediately address this feedback with the relevant team to improve our responsiveness, care, and consistency of service across all shifts. Your feedback is highly valuable to us as we continue to improve our service quality and deliver an even better experience to all our guests. We look forward to welcoming you back and delivering services that meet your expectations. Sincerely, Rizky Julian, Country Manager, Mercure Pangkalan Bun

Dear Valued Guest, Thank you very much for taking the time to share your positive feedback and for choosing Mercure Pangkalan Bun as your preferred hotel. We are truly delighted to know that you always enjoy your stay with us and that our service, comfort, and consistency continue to meet your expectations. Your continued trust means a lot to us, and we look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Management of Mercure Pangkalan Bun

Dear T***n, Warm greetings from Mercure Pangkalan Bun. Thank you very much for sharing your experience with us. We are thrilled to hear that you had an amazing stay and enjoyed our breakfast selection, as well as the helpfulness of our team. Your kind words are greatly appreciated and serve as wonderful motivation for our staff to continue delivering warm and memorable experiences for all our guests. We sincerely hope to welcome you back soon for another enjoyable and relaxing stay at Mercure Pangkalan Bun. Best regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear bink n., Warm greetings from Mercure Pangkalan Bun. Thank you very much for sharing your feedback. We are delighted to hear that your stay met your expectations and that you found our hotel to be satisfactory in almost every aspect. Your kind words are greatly appreciated and serve as motivation for our team to continue providing excellent service and a comfortable experience for all our guests. We look forward to welcoming you back to Mercure Pangkalan Bun on your future visits. Best regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr. S*h, Best regards from Mercure Pangkalan Bun, Thank you for taking the time to share your experience. We are glad to know that you felt comfortable during your stay and were impressed with the service of our team. Your warm comments mean a lot to us and it encourages all the team to continue providing pleasant and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Pangkalan Bun for a pleasant stay. Best regards, Rizky Julian, Country Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warmest greetings from Mercure Pangkalan Bun! Thank you for your perfect rating and for taking the time to share your kind words. We’re truly delighted to know that you had a great stay and that everything met your expectations. It means a lot to us to hear that you are already looking forward to your next visit — we’ll be just as excited to welcome you back and make your next stay even more memorable. Best regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr. Markus T., Warmest greetings from Mercure Pangkalan Bun, Thank you very much for your outstanding review and perfect score! We are truly honored by your kind words — "Simply the best hotel in town" — and delighted to know that your stay with us was a pleasant one. Your appreciation means a lot to our team, and it motivates us to continue delivering excellent service and memorable experiences for all our guests. We look forward to welcoming you back again soon for another great stay. Warm regards, Ajeng Dwi Andra Duty Manager Mercure Pangkalan Bun

Dear Sir/Madam, Warmest greetings from Mercure Pangkalan Bun. Thank you for your perfect rating and appreciation for our team, especially regarding the friendliness of our staff during your stay. We are very pleased to know that our team's service has left a positive impression on you. Comments like this encourage us to continue improving the quality of our services to always exceed guest expectations. We look forward to your return visit in the future. Best regards, Ajeng Dwi Andra, Duty Manager, Mercure Pangkalan Bun

Dear Ms. Ina, Warmest greetings from Mercure Pangkalan Bun! Thank you for taking the time to leave us such a positive and enthusiastic review. We are delighted to know that you were satisfied with your stay with your family, and even recommended it for a staycation. 👍😊. Your review is a great motivation for our entire team to continue providing the best service to every guest. We look forward to your next visit with your family in the future. May you always be healthy and happy. Best regards, Ajeng Dwi Andra. Duty Manager. Mercure Pangkalan Bun

Dear Mr. Johann W., Warmest greetings from Mercure Pangkalan Bun, Thank you very much for your kind words and perfect rating. We are truly honored to be considered “the best hotel in Pangkalan Bun” and even more delighted to hear that our friendly staff made your business trip a pleasant one. Your feedback is a great motivation for all of us to continue providing excellent service to every guest. We look forward to welcoming you back on your next visit! Best regards, Ajeng Dwi Andra Duty Manager Mercure Pangkalan Bun

Dear Ms. Wiwit P. D., Warm greetings from Mercure Pangkalan Bun, Thank you so much for your kind review and for choosing to stay with us during your leisure trip. We are truly delighted to hear that you had a pleasant experience, and especially grateful for your kind words about our team. It brings us great joy to know that you felt well taken care of, and I’m personally honored to be mentioned — it was a pleasure assisting you at the front desk. Your feedback encourages us to continue delivering heartfelt hospitality to all our guests. We look forward to welcoming you back again soon for another enjoyable stay. Best regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Mr./Ms. a*s,*Warmest greetings from Mercure Pangkalan Bun, Thank you for taking the time to give us a perfect review and rating. We are very happy to know that you felt comfortable and satisfied during your stay with us. Your positive comments regarding the cleanliness and comfort of the hotel are truly an encouragement for our team to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Rizky Julian. Duty Manager. Mercure Pangkalan Bun

Warm greetings from Mercure Pangkalan Bun. Thank you very much for your positive review and great appreciation. We are delighted to know that you were satisfied with the friendliness of our staff, from your arrival in the lobby to your in-room experience. Your comments regarding the quality of service and cleanliness of the food are very meaningful to us. We also appreciate your recognition that all our guests, regardless of appearance or style of dress, receive equal and professional service. This is in line with our commitment to providing the best experience for every guest. We look forward to your next visit to Mercure Pangkalan Bun. Sincerely, Ajeng Dwi Andra, Duty Manager, Mercure Pangkalan Bun