Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for your excellent review and perfect rating. We are delighted to hear that you enjoyed your stay throughout your trip, from the cleanliness and comfort to the beauty of our hotel. Such positive feedback is a great inspiration for our entire team to continuously maintain and improve the quality of our service. We appreciate your trust and hope to welcome you back for your next stay, aiming for an equally or even better experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our gratitude for taking the time to share your stay with us. We appreciate your review and are delighted to hear that you enjoyed your stay at our hotel. We are pleased to know that our team's friendly service created a positive impression during your visit. Sincere and attentive service is our commitment to every guest. Furthermore, we are proud that you felt comfortable during your stay and enjoyed the food we served. Your positive review is a significant inspiration to our entire team in maintaining the quality of service and continuing to provide the best possible experience for all guests. We will share this gratitude with our entire team to show our appreciation for their dedication. Thank you again for your trust in Mercure Pangkalan Bun. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your excellent review and rating. We are delighted that you were impressed with the friendly service of all our staff and the cleanliness of the hotel. This is a great inspiration for our team to continue providing the best service to all our guests. We hope to welcome you back on your next visit to Mercure Pangkalan Bun. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun would like to express our deepest gratitude for your excellent rating and outstanding review. We are extremely proud and delighted that you have recommended Mercure Pangkalan Bun as the best hotel in Pangkalan Bun today. This is a great inspiration to our entire team to continue striving to provide the best service and experience for all our guests. Thank you for your trust, and we look forward to welcoming you back again in the future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our sincere gratitude for your review and rating. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness of the hotel, the friendliness of our staff, and the variety of food we served. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back to Mercure Pangkalan Bun again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed the comfortable rooms, delicious food, and friendly service from our team. Your compliments motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back to Mercure Pangkalan Bun again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun Hotel extends its deepest respects and gratitude for your excellent review and rating. We are delighted to hear that you were satisfied with the hotel's cleanliness, excellent location, comfortable stay, and the diverse menu we offer. Your compliments mean a great deal to us and motivate us to continue providing the best service to all our guests. We appreciate your trust and hope to welcome you back to Mercure Pangkalan Bun Hotel again soon! Sincerely, Rizky Julian, Shift Manager, Mercure Pangkalan Bun Hotel

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your excellent rating and review. We are delighted to hear that you were impressed with the cleanliness of the hotel, its prime central location, and the friendliness of our staff. Your compliments motivate our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Pangkalan Bun Hotel again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel

Dear Mr./Ms. n*e*, Greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to review and give us an excellent rating. We are delighted to hear that you were satisfied with the cleanliness of our hotel, especially considering that our hotel is relatively new. Your compliments motivate our entire team to strive to maintain the highest standards of cleanliness, comfort, and service for all our guests. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel

Dear Valued Guest, Thank you so much for your positive review and for choosing Mercure Pangkalan Bun as your family's accommodation. We are delighted to hear that your stay was enjoyable, your family felt comfortable, and even the children wanted to return with us again. Your feedback is very meaningful to our entire team, who remain committed to providing the best service to all our guests. We appreciate your trust in booking through Traveloka. We sincerely hope to welcome you and your family again on your next visit to Pangkalan Bun and wish you an even more memorable and enjoyable experience. Sincerely, The Management Team, Mercure Pangkalan Bun

Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our sincere gratitude for your perfect 10.0 rating and positive review regarding your stay on February 8-9, 2026. We are delighted to hear that your overall experience was perfect and memorable. Your feedback about your stay at our hotel is a great encouragement to our team. Your comments expressing your desire to return are a major driving force for us to continue maintaining the quality of our service, the comfort of our rooms, and providing a memorable stay. We hope to welcome you back to Mercure Pangkalan Bun in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to share your experience with us and for your excellent rating. We are delighted to hear that you enjoyed the hotel's location, the comfort of the rooms, the food options, and the service from our team. Your positive feedback encourages our entire team to strive to provide the best possible experience for all guests. We hope to welcome you back on your next visit to Pangkalan Bun. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel

Dear Ms. Puspita, This is a message from Mercure Pangkalan Boon Hotel. Thank you so much for taking the time to share your experience and giving us a 10.0 rating. We are delighted to hear that you were able to check in early and relax after your journey from Tanjung Puting. We are pleased to hear that the comfort of the rooms, the quality of the food, and the friendliness and assistance of our team made a positive impression on you during your stay. Our location near the Arut River is one of our advantages, and we are happy that this enhanced your comfort and experience during your stay at Pangkalan Boon. Thank you for your trust in Mercure Pangkalan Boon Hotel. We hope to welcome you back again on your next visit. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Boon Hotel

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to rate and share your experience with us. We are delighted to hear that you were satisfied with the cleanliness of your room and the service we provided. We apologize for any inconvenience you experienced with the breakfast, particularly regarding the menu options, replenishment of food and beverages, and the variety and taste not meeting your expectations. Your feedback is very important to us, and we take it seriously and consider it with our relevant team so that we can improve the quality of our breakfast service and create a more consistent standard to meet the expectations of our Mercure guests. Thank you for your trust in Mercure Pangkalan Bun. We hope to welcome you back in the future for an even better stay. Sincerely, Rizky Julian, Shift Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun. Thank you very much for sharing your feedback and for rating us 8.5. We truly appreciate you choosing to stay with us. We are delighted to know that you found our team to be friendly and our hotel clean. Your kind words mean a lot to us, as cleanliness and warm service are among our top priorities in ensuring a comfortable stay for every guest. Thank you once again for your valuable feedback and trust in Mercure Pangkalan Bun. We look forward to welcoming you back in the future and providing you with an even better experience on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to share your experience with us. We are delighted to learn that after completing your journey from Tanjung Puting, we were able to arrange an early check-in for you to relax comfortably. We appreciate your positive comments regarding the friendly and quality service from our team, as well as the hotel's excellent location and easy access to various attractions and restaurants in Pangkalan Bun. Your review is an encouragement to our entire team to provide the best service and create memorable stays for all our guests. We hope to welcome you back to Mercure Pangkalan Bun Hotel in the future. Sincerely, Rizky Julian, Shift Manager

Dear Valued Guest., Warm greetings from Mercure Pangkalan Bun. Thank you very much for choosing to stay with us during the Christmas period and for taking the time to share your experience. We are truly honored to receive your perfect 10.0 rating, and we sincerely appreciate your positive feedback regarding your overall stay. It is always a pleasure to know that our guests had an enjoyable leisure experience with us. At the same time, we are especially grateful for your constructive suggestion concerning our kids’ meal. Your comment about adjusting the taste to better suit children is very insightful, and feedback like this is extremely valuable for us in continuously enhancing our services. Please be assured that your input has been shared with our culinary team for review and improvement. We are committed to ensuring that every family member, especially our young guests, feels equally satisfied and well taken care of during their stay. Once again, thank you for your trust in Mercure Pangkalan Bun. We truly look forward to welcoming you and your family back in the near future, and we hope to provide you with an even more memorable experience on your next visit. Warm regards, Rizky Julian Duty Manager Mercure Pangkalan Bun

Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to provide valuable feedback and share your stay experience with us. We greatly appreciate your trust in our hotel. We understand and apologize for any inconvenience related to the limited number of smoking rooms available in our hotel. Your feedback is extremely important to us and will be taken into consideration and evaluated to improve our services in the future. We are pleased to hear that your overall stay was positive. We hope to welcome you back to Mercure Pangkalan Bun again and provide you with an even better experience on your next visit. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warmest regards, Mercure Pangkalan Bun Thank you for the excellent review score and for sharing your experience. We are delighted to hear that you enjoyed our staff, were impressed by our convenient location, and were comfortable with our clean rooms and delicious food. Your positive feedback means a lot to us and it encourages all our team to continue to provide the best service and memorable stays to all our guests. We look forward to welcoming you back again soon and to provide you with an equally impressive experience, if not even better. Best regards, Ajeng, Country Manager, Mercure Pangkalan Bun

Dear Valued Guest, Warmest regards, Mercure Pangkalan Bun Thank you for taking the time to share your stay experience with us. We particularly appreciate your satisfaction rating and we are very glad that our morning receptionist was able to assist you promptly and with great care. We would like to express our gratitude to the entire team. At the same time, we sincerely apologize for the unpleasant experience you encountered when requesting assistance from the night receptionist regarding the location of the water jug, which does not align with our service standards, and we are very sorry that you had to search for it yourself, especially at night. We will immediately address this feedback with the relevant team to improve our responsiveness, care, and consistency of service across all shifts. Your feedback is highly valuable to us as we continue to improve our service quality and deliver an even better experience to all our guests. We look forward to welcoming you back and delivering services that meet your expectations. Sincerely, Rizky Julian, Country Manager, Mercure Pangkalan Bun