Hotel and staff and food were excellent. However, the beach was very disappointing and the outside pool areas were cramped.

Everything well organize and good atmosphere

Once you leave the property, there’s nothing there to do any shopping. You have to take a cab to go in town.

Pleasant overnight stay, but one issue with one of the guest rooms we stayed at that the electronic door lock was not working. It wasn't found out until the next day before checking out. This is unacceptable especially with the issue of security and safety for a supposedly "5-star" hotel.

Hospitable staffs

Everything was beautiful

The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.

Very good resort. Decent private beach during high tides. Good for snorkeling. We did see some poisonous sea snakes as well. Guess they are generally harmless unless you poke them. The crowd was good, looks like it is a favorite place amongst Koreans  The breakfast was excellent. Don’t miss to try their local Taa Ho! We had a great time at this place. Definitely we will come back again!

Very modern hotel, great food selections. Enjoyed my stay

Staff were all fantastic and hospitality was great. Room was comfy and clean and reset daily. Breakfast was a highlight and managed very well. Dip Nikkei was the only disappointment. I had the Crab Causa, which was over powered by mayo and sauce. Ceviche and Nigiri was good but had hoped for more. Matcha cheesecake was a little dry and overdone. I also had the Pork Bao at the pool the following day and again it was overly sauced. Felt like some work and refinement needed. Buhi was my favourite spot to be in, staff were great and the small food selection was great! The pork skewers and chicken with pineapple vinegar were amazing. I’d expand the food offering here!

Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.

Amazing staff and worked with me when i lost my wallet. Very friendly and cant wait to stay again with them in 5 days.

I have stayed in Sheraton Mactan a lot of times and have enjoyed every stay but for this trip there are some things I would like to say and comment. Room - before they provided rubber slippers which was very convenient since their beach is very rocky, now they only provide the typical room slippers. They should revert back to providing the rubber ones since they are more applicable. Maybe provide both for the customer to choice. Overall experience is great and comfortable though. Food service - Pool food is until 4:30pm but you can stay at the pool until 8pm. It would be nice if they still serviced that menu until the pool closes. It would also be nice if you can order the same pool menu for in-room services. Breakfast - breakfast is always great but it would be nice if they have an option to provide packed breakfast for people who needs to leave the resort early for an activity or for check-out. Entertainment - it would be great if they added an arcade similar to Shangrila Mactan’s Timezone.

Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!

The foods were little overpriced, but overall it was a 5-star experience for my family and me. The suite I booked provided everything we needed to enjoy the entire resort.

Staff are exceptional, place is beautiful

Everything was good except when you took a shower there was never any hot water. Cold showers are awful in my book.

Fantastic experience. The staff were courteous and respectful. The room service and cleaning services were perfect. I recommend going snorkeling at their beach; you can see entire schools of fish while swimming. The included breakfast was great, and the dinners they have at the dining hall are decent as well, but they’re not included. Highly recommend this resort for a 3-4 day getaway.

Very safe environment and very accommodating staff.

Beautiful property. Great service