Sheraton Cebu Mactan Resort

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9.2
Exceptional
517 reviews

What Guests Say About Their Stay

Henry

10.0
/ 10
The restaurants and all the staff is really good Thank you Christian for all the help at 5 Cien

James

10.0
/ 10
My first buffet breakfast in this stay left a bad taste as I ordered an omelet at the egg station but I almost finished my breakfast already (30mins approximately) and after 2 follow ups, I saw only 1 chef manning the egg station with a thick pile of egg requests. For a huge resort that purports to being at the 5 star level, this is unacceptable delay and something I've never experienced in all of the Bonvoy Marriott Group. So I expressed my displeasure to the f&B personnel both in person and email and to their credit, they apologized and sent a fruit basket to mollify the unfortunate experience. Other than that, the rooms were as good as ever, service was very good and personnel were professional and warm. We also enjoyed their spa services which has very good therapists. Also the gym was good and the swimming pool too. The beach quality is not as good but that isnt the fault of the resort. One last nitpick is that we attempted to ask for a 30 minute extension late checkout (standard checkout time is 12:00pm and we requested for 12:30pm) as we are Platinum members of Hotels.com and many hotels do give that little leeway but with Sheraton Mactan, they denied this as they stick strictly to their 12:00pm check-out despite us checking in already late at 8pm and with the aforementioned Platinum status. All in all, it was a good local resort and I would rate it as one of the top 3 resorts in Mactan notwithstanding my egg station difficulties on the first day.

Dennis

10.0
/ 10
Check in was smooth and fast. Staff were very attentive and accomodating to our needs and requests. The rooms were ready and clean. Very nice swimming pools. Love the beach access. Breakfast was one of the best we had on this trip. Great staff from check in and and everywhere. .
In the Area
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Punta Engaño Road, Mactan Island Lapu-Lapu City, Lapu-Lapu City, Mactan Island, Cebu, Philippines

Main Facilities

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Express check-out
Picnic area
Multilingual staff
Sheraton Cebu Mactan Resort is a 5-star hotels that has been welcoming guests since 2022. Sheraton Cebu Mactan Resort is part of Sheraton Hotel under Marriott. There are 261 rooms spread across 11 floors.
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What's around Sheraton Cebu Mactan Resort

Punta Engaño Road, Mactan Island Lapu-Lapu City, Lapu-Lapu City, Mactan Island, Cebu, Philippines
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Discover More About Sheraton Cebu Mactan Resort

Overview of Sheraton Cebu Mactan Resort

Sheraton Cebu Mactan Resort is a sophisticated 4-star Hotels located at Punta Engano Road, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015. The property features 261 rooms designed for comfort and style. Check-in is available from 15:00 to 00:00, while check-out is required before 12:00. This resort stands out by offering a seamless blend of modern architectural elegance and direct access to the pristine coastal beauty of Mactan, ensuring a refined stay for every guest.

Positioned as an upscale comfort destination, this resort is ideal for families, couples, and business travelers seeking a high-quality environment in Cebu. With 271 reviews highlighting its service and amenities, it remains a top choice for those who value reliability and luxury. When you decide to book hotel options in this region, choosing this property guarantees a stay defined by professional hospitality and comprehensive facilities that cater to your every need during your visit to the Philippines.

Location and Getting to Sheraton Cebu Mactan Resort

Address and Directions

The resort is situated along the vibrant Punta Engano Road, a prime area in Lapu-Lapu City that serves as a gateway to the island's most scenic coastal spots. Navigating to this location is straightforward, whether you are arriving from the Mactan-Cebu International Airport or traveling from the mainland. You can easily book flight arrangements to Cebu and then take a short taxi or Grab ride to reach the resort entrance, which is well-known to local drivers.

For those who prefer public transport, jeepneys and tricycles are common sights in Lapu-Lapu City. A tricycle ride from nearby transport hubs typically costs between ₱50 to ₱150 depending on your starting point and luggage. If you are coming from the airport, a private car or Grab is the most convenient method, usually taking about 20 to 30 minutes depending on traffic conditions along the main thoroughfares of Mactan Island.

The area surrounding the resort is characterized by its proximity to the sea and various maritime hubs. As you travel along Punta Engano Road, you will notice the transition from the busy city center to a more relaxed, coastal atmosphere. This location provides the right balance of accessibility to urban conveniences and the tranquility of a seaside retreat, making it a strategic base for your upcoming travels in the Cebu region.

What's Around Sheraton Cebu Mactan Resort

The Hilton Port is 1,690 metres away — a 20-minute walk or a quick 5-minute drive from the resort. This port is a vital hub for island-hopping tours, allowing you to easily explore the surrounding islets. Many travelers love this spot because it serves as the primary departure point for snorkeling and diving excursions, making it a must-visit for those who want to experience the vibrant marine life of the Visayas.

The Magellan Shrine is 2,570 metres away — a 35-minute walk or a 7-minute drive from the resort. This historical landmark commemorates the Battle of Mactan and is a significant site for Filipino history enthusiasts. Visitors appreciate the well-maintained park grounds and the cultural insight it provides, offering a quiet space to reflect on the rich heritage of the Philippines while enjoying the coastal breeze.

Angasil Port is 2,810 metres away — a 40-minute walk or an 8-minute drive from the resort. This port is frequently used by locals and tourists alike for ferry services to nearby islands like Olango. It is a great place to observe the daily rhythm of island life. If you plan to visit these sites, you can conveniently book attraction tickets through our platform to ensure a smooth and organized itinerary during your stay.

Facilities and Amenities at Sheraton Cebu Mactan Resort

Highlights You'll Love

The resort offers a high-quality restaurant that serves a variety of local and international cuisines, ensuring you have access to delicious meals without leaving the property. The swimming pool is a standout feature, providing a refreshing space for you to cool off after a day of exploring the island. These facilities are maintained to the highest standards to ensure your comfort and satisfaction throughout your stay.

Parking is available for guests who choose to rent a car, offering peace of mind and convenience for those planning to drive around Cebu. The inclusion of WiFi throughout the property allows you to stay connected with family or manage work tasks effortlessly. Additionally, the elevator service ensures that all floors are easily accessible, reflecting the resort's commitment to providing a convenient and stress-free environment for all guests.

Room Comforts and Additional Services

Beyond the popular amenities, the resort features an expansive outdoor pool that serves as a focal point for relaxation. The lush garden areas offer a serene environment for morning walks or quiet afternoons. For those who prioritize wellness, the on-site spa provides a range of treatments designed to help you unwind, while the fitness center is equipped with modern machines to keep you active during your vacation.

The property is also designed with disabled access friendly features, ensuring that all guests can navigate the resort with ease and dignity. These thoughtful additions demonstrate the resort's dedication to inclusivity and high-quality service. Whether you are here for a short break or an extended holiday, you will find that every detail is tailored to enhance your experience. When you are ready to secure your dates, simply book hotel rooms through our platform. — book hotel on Traveloka.

Breakfast at Sheraton Cebu Mactan Resort

Yes, the hotel has rooms that provide breakfast, ensuring you start your day with a nutritious and satisfying meal. The breakfast service features a wide variety of options, ranging from traditional Filipino favorites like garlic rice and longganisa to international staples such as fresh pastries, fruits, and made-to-order eggs. The dining area is designed to be bright and welcoming, setting a positive tone for your morning.

The breakfast experience is crafted to cater to diverse palates, making it a highlight for many guests. Whether you prefer a light start with coffee and toast or a hearty meal to fuel your island adventures, the culinary team ensures that the buffet is well-stocked and fresh. It is the perfect way to prepare for a day of sightseeing or meetings in Lapu-Lapu City.

When dining out, look for restaurants that display Halal signage or inquire about the preparation methods. The local culinary scene in Cebu is quite accommodating, and you will find that many establishments are happy to assist with your dietary preferences. Exploring the local food scene is a great way to immerse yourself in the culture while ensuring your dining needs are met with care and respect.

Pet Policy at Sheraton Cebu Mactan Resort

Please be advised that the resort maintains a strict policy regarding animals. Pets are not allowed on the premises. This policy is in place to ensure the comfort and safety of all guests and to maintain the high standards of cleanliness throughout the property. If you are traveling with a service animal, it is recommended to contact the hotel management directly in advance to discuss any necessary arrangements.

Check-in and Check-out at Sheraton Cebu Mactan Resort

The check-in process is available from 15:00 to 00:00, allowing for flexibility if you are arriving on a late flight. Upon arrival, please have your valid identification and booking confirmation ready to ensure a smooth check-in experience. The front desk staff is available to assist you with your luggage and provide information about the resort's facilities to help you settle in quickly.

Check-out is required before 12:00. If you have a late flight, you may inquire at the front desk about the possibility of a late check-out, which is subject to availability and may incur additional charges. The staff is committed to making your departure as seamless as your arrival, ensuring you leave with positive memories of your time in Mactan.

Your Lapu-Lapu City, Mactan Island Travel Guide

Getting to Lapu-Lapu City, Mactan Island from Manila and Major Philippine Cities

Traveling to Mactan is convenient, with numerous daily flights connecting Manila and other major cities to the Mactan-Cebu International Airport. You can easily book flight tickets through our platform to find the best rates and schedules. The flight duration from Manila is typically around one hour and fifteen minutes, making it a quick and efficient way to reach your destination.

Once you land, the resort is just a short drive away. If you are traveling from other parts of the Visayas or Mindanao, there are also ferry options available that dock at various ports in Cebu. Regardless of your point of origin, the island's connectivity ensures that you can reach your accommodation without significant delays, allowing you to start your vacation as soon as possible.

Best Time to Visit Lapu-Lapu City, Mactan Island

The best time to visit Mactan is during the dry season, which typically runs from December to May. During these months, you can expect sunny weather, which is ideal for beach activities and island hopping. The skies are generally clear, providing the perfect backdrop for your photos and outdoor adventures. It is the peak season, so booking your accommodation in advance is highly recommended.

If you prefer fewer crowds, the shoulder months of June and November can also be pleasant, though you should be prepared for occasional rain showers. The local festivals, such as the Kadaugan sa Mactan in April, offer a unique cultural experience that showcases the history of the island. Regardless of when you choose to visit, the warm hospitality of the locals remains a constant feature of your stay.

Food and Dining in Lapu-Lapu City, Mactan Island — Filipino Must-Tries

When in Cebu, you must try the world-famous Lechon. This roasted pig is known for its crispy skin and flavorful, juicy meat. You can find excellent Lechon at various local markets and specialty restaurants throughout Lapu-Lapu City. It is a staple at any celebration and a true representation of Cebuano culinary pride that you should not miss during your visit.

Another local favorite is Sutukil, a unique dining experience where you choose fresh seafood and have it prepared in three ways: Sugba (grilled), Tuwa (stewed), and Kilaw (raw in vinegar). This is a popular choice near the ports and markets, offering a fresh and interactive meal. The combination of flavors highlights the abundance of the surrounding seas and the creativity of local chefs.

For a quick snack, try Puso, which is rice cooked inside a woven coconut leaf pouch. It is a convenient and traditional way to eat, often paired with grilled meats. You should also sample dried mangoes, a famous Cebu export that makes for a perfect souvenir. These treats capture the sweet and savory essence of the region, providing a delicious taste of local life.

Local Culture, Safety and Essential Apps in Lapu-Lapu City, Mactan Island

The culture in Mactan is a blend of deep-rooted traditions and modern influences. Locals are generally friendly and welcoming, often willing to help visitors with directions or recommendations. It is respectful to greet people with a smile and observe local customs, such as removing your shoes when entering someone's home or being mindful of noise levels in public spaces.

Safety is a priority, and the city is generally secure for tourists. Always keep your belongings secure and be aware of your surroundings, especially in crowded areas. In case of emergencies, dial 911 for immediate assistance. It is also helpful to have essential apps installed on your phone, such as Grab for transportation, Google Maps for navigation, and the Traveloka app for managing your bookings and finding local deals.

Frequently Asked Questions about Sheraton Cebu Mactan Resort

Where exactly is Sheraton Cebu Mactan Resort located?

Sheraton Cebu Mactan Resort is located at Punta Engano Road, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015. It is situated near the Hilton Port, which is approximately 1,690 metres away, taking about 5 minutes to reach by car.

What time is check-in and check-out at Sheraton Cebu Mactan Resort?

Check-in is from 15:00 to 00:00, and check-out is before 12:00. If you require an early check-in or late check-out, please contact the front desk in advance to check for availability and potential additional fees.

Does Sheraton Cebu Mactan Resort allow pets?

No, pets are not allowed at the resort. We recommend making arrangements for your pets at a local boarding facility if you are planning an extended stay in the area.

How do I book Sheraton Cebu Mactan Resort on Traveloka?

To book, simply visit the Traveloka website or app, search for the resort by name, select your preferred dates, and follow the prompts to complete your reservation. You can easily book hotel rooms with just a few clicks.

What are the best attractions near Sheraton Cebu Mactan Resort?

The best nearby attractions include the Hilton Port (1,690 metres), the Magellan Shrine (2,570 metres), and Angasil Port (2,810 metres). You can book attraction tickets through our platform to explore these sites efficiently.

Is Sheraton Cebu Mactan Resort good value for Filipino travelers?

Yes, with a 4-star rating, excellent facilities, and 271 positive guest reviews, the resort offers great value for those seeking a high-quality and reliable stay in Mactan.

Why Book on Traveloka Philippines?

From cheap hotel to luxury stays, Traveloka has thousands of hotels across the Philippines and beyond.

Thousands of Hotels Across the Philippines and Beyond

Traveloka offers an extensive selection of accommodations, ensuring you find the right fit for your travel style. Whether you are looking for a luxury resort or a cheap hotel for a quick stopover, our platform provides comprehensive options. We make it easy to compare prices, read verified reviews, and choose the best place to stay in Lapu-Lapu City and beyond.

Easy Refund & Reschedule

We understand that travel plans can change unexpectedly. Our platform features a user-friendly refund and reschedule process, allowing you to manage your bookings with confidence. You can easily modify your stay dates or request a refund according to the hotel's policy, ensuring that your travel experience remains flexible and stress-free regardless of any sudden changes.

Travel Made Easy — Exclusive Extras & Discounts

When you book with us, you gain access to exclusive extras and discounts that are not available elsewhere. From bundled deals on flights and hotels to special promotions for local activities, we help you maximize your budget. Our goal is to make your travel experience as affordable and convenient as possible, providing value at every step of your journey.

24/7 Customer Support

Our dedicated customer support team is available 24/7 to assist you with any inquiries or issues. Whether you need help with a booking, have questions about your stay, or require assistance while traveling, you can reach us via chat, phone, or email. We are committed to providing reliable support to ensure your trip goes smoothly from start to finish.

Flexible Payment Options

We offer a variety of secure and flexible payment options to suit your needs. You can pay using GCash, Maya, credit or debit cards, or even utilize Traveloka PayLater for added convenience. Our secure payment gateway ensures that your financial information is protected, allowing you to complete your transactions with peace of mind and ease.

Earn Rewards Every Booking

Every time you book with Traveloka, you earn Traveloka Points. These points can be redeemed for discounts on future bookings, helping you save more on your travels. By consistently using our platform for your hotel and flight needs, you accumulate rewards that make your future trips even more affordable and rewarding, adding extra value to every adventure.

Book Sheraton Cebu Mactan Resort on Traveloka Today

Experience the comfort and convenience of Sheraton Cebu Mactan Resort by securing your stay today. With its prime location in Lapu-Lapu City and a wide range of facilities, it is the ideal choice for your next visit to Cebu. Do not miss out on the opportunity to enjoy a high-quality stay at a 4-star property that caters to all your needs.

Visit our website or download the app to book hotel rooms at the best rates. Start planning your trip to Mactan Island now and enjoy a seamless booking experience with Traveloka. We look forward to helping you create lasting memories in one of the most beautiful destinations in the Philippines.

Plan your activities — book attraction tickets through Traveloka before you arrive.

Traveling from another city? book flight on Traveloka and compare the best fares.

All facilities in Sheraton Cebu Mactan Resort

Others Sheraton Cebu Mactan Resort
Others

Hotel Services

  • _24_HOUR_FRONT_DESK
  • Express check-in
  • Multilingual staff
  • Express check-out

Things to Do

  • Picnic area

Transportation

  • CAR_RENTAL

Public Facilities

  • Room service
  • Coffee shop
  • SAFE_DEPOSIT_AT_FRONT_DESK

Accommodation Policy & General Information in Sheraton Cebu Mactan Resort

Check-in/Check-out Time

Check-in time: 15:00
Check-out time:

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to
Available rooms at Sheraton Cebu Mactan Resort
238
Number of floors in Sheraton Cebu Mactan Resort
11
Another facilities in Sheraton Cebu Mactan Resort
_24_HOUR_FRONT_DESK, Express check-in, Multilingual staff, Express check-out, Picnic area

Frequently asked question in Sheraton Cebu Mactan Resort

What is normal check-in & check-out time at Sheraton Cebu Mactan Resort?
The standard check-in time at Sheraton Cebu Mactan Resort is starting from From 15:00 while the latest check-out time is at
What is the star rating of Sheraton Cebu Mactan Resort?
Sheraton Cebu Mactan Resort is a 0.0-star hotel.
How many floors does Sheraton Cebu Mactan Resort have?
Sheraton Cebu Mactan Resort has 11 floors.
How many rooms are available at Sheraton Cebu Mactan Resort?
Sheraton Cebu Mactan Resort has 238 rooms in total.
What do past guests say about Sheraton Cebu Mactan Resort?
Sheraton Cebu Mactan Resort is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Sheraton Cebu Mactan Resort

9.2
Exceptional
From 516 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

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Traveler Reviews Sheraton Cebu Mactan Resort

Number of reviews per page
20
40
Top reviews
Henry
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The restaurants and all the staff is really good Thank you Christian for all the help at 5 Cien
James
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

My first buffet breakfast in this stay left a bad taste as I ordered an omelet at the egg station but I almost finished my breakfast already (30mins approximately) and after 2 follow ups, I saw only 1 chef manning the egg station with a thick pile of egg requests. For a huge resort that purports to being at the 5 star level, this is unacceptable delay and something I've never experienced in all of the Bonvoy Marriott Group. So I expressed my displeasure to the f&B personnel both in person and email and to their credit, they apologized and sent a fruit basket to mollify the unfortunate experience. Other than that, the rooms were as good as ever, service was very good and personnel were professional and warm. We also enjoyed their spa services which has very good therapists. Also the gym was good and the swimming pool too. The beach quality is not as good but that isnt the fault of the resort. One last nitpick is that we attempted to ask for a 30 minute extension late checkout (standard checkout time is 12:00pm and we requested for 12:30pm) as we are Platinum members of Hotels.com and many hotels do give that little leeway but with Sheraton Mactan, they denied this as they stick strictly to their 12:00pm check-out despite us checking in already late at 8pm and with the aforementioned Platinum status. All in all, it was a good local resort and I would rate it as one of the top 3 resorts in Mactan notwithstanding my egg station difficulties on the first day.
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Dennis
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check in was smooth and fast. Staff were very attentive and accomodating to our needs and requests. The rooms were ready and clean. Very nice swimming pools. Love the beach access. Breakfast was one of the best we had on this trip. Great staff from check in and and everywhere. .
Lannie
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Happy we chose this place to stay
Greg
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

No comments at this time. I would return.
Tyra
icon-Family
Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

My family and I booked 2 rooms for 1 night just to see the resort. We live near the area, and wanted to try out. Upon arrival all staff was nice, no complaints we were greeted with juice! Rooms were clean, had a snack bar, and came with free complimentary water bottles. There are 3 outdoor pools that compliments the resort. The only complaint I had was lack of buffet options.
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Virlyn
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Our stay even if it’s just a short one night stay was the best. The room is clean and smells wonderful. We were able to sleep good and feel refreshed the following day. Breakfast was superb starting from the smiling staff welcoming you with their heartfelt Filipino way of saying welcome home ! Food is of great variety, fresh and prepared well. Kudos to the management and staff! Looking forward to seeing you again.
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JAMES
icon-with Children
with Children
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Poor experience. Room phones do not work. Motion detectors (that automatically turn all electricity in your off) do not function correctly. This is a $500 / night five-star hotel that provides a two-star experience. Staff are extremely dismissive of concerns. Your better choice would be Shangri-La Mactan.
Elisabeth
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

My son and I stayed here in the beginning of our travel and then again before we flew out. The staff were wonderful, they had an amazing spread for breakfast buffet (I would highly recommend getting the breakfast included if offered), the room was beautiful and clean, and the pool! Well you just have to see it to appreciate the different levels tha lead to their beach! Thank for a wonderful stay!
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cecile
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Breakfast was excellent. Lots of choices and staff were friendly
Rizza
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The Junior Executive Room was huge, clean and
Shikira
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Sincerely amazing service and atmosphere. Everything was clean to a high standard, wonderful water pressure and temp control in the shower, great food on location. The highlights of my stay here were: I had one of the top three massages I’ve ever recieved at the spa. I regret not remembering my masseuse’s name but I was soooo relaxed afterwards. Breakfast buffet is amazing and had a great array of different cuisines plus lots of fresh fruit, and delicious sikwarte (local hot cocoa). The atmosphere is great, I love the way the facilities look with all the pools and the ocean behind the check-in area in the lounge.
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E
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Excellent service from staff, clean room and wide variety of options for breakfast buffet.
John
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

friendly staff
Rosalie
icon-Family
Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Probably the best service and hospitality we’ve experienced at any property. From the guest service team at reception to the pool & beach attendants, all dining venues, recreation (sunrise yoga, badminton & archery), spa (foot massages on the beach), and housekeeping, service was very attentive, polite & friendly. The breakfast buffet is a must….an abundant selection of international favorites, so delicious. We travelled with family and had 4 rooms and they managed to accommodate us all on the same floor. I look forward to returning for another visit.
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Sonia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great spot for our whole family. Breakfast buffet was delicious
Chad
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great place
maria
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Staff were wonderful and helpful. Facility beautiful and clean.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Awesome hotel, and staff!! The beach is a little rocky but that is the only draw back.
Aileen DeBelen
icon-with Children
with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Fantastic place and the people at the hotel are great from the front desk, to the housekeeping staff to everyone in the restaurant. I would highly recommend this hotel.
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Others 4 Sheraton Cebu Mactan Resort

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.