Very comfortable, the children and family are very happy.

The best in Medan City, highly recommended to stay here.

This is my second stay at this hotel. The room is super clean, the furniture is very aesthetic, and the room is spacious and comfortable. I originally booked a smoking room because the non-smoking room was no longer available, but I made a special request to be upgraded to a non-smoking room, and it was approved. I received a welcome cake for the second time, and the receptionist, Mr. Fama, helped me with the service. The receptionist was humble and helpful as always. - Intan

Hotel sangat nyaman, high ceiling room & bathroom. Very recommended.

Everything about this hotel is perfect, located strategically, clean, 💯

Comfortable room, have checked in here many times, check in was assisted by Fama receptionist staff.

This hotel is beautiful and comfortable, with a very strategic location, close to the city center and tourist attractions. The rooms are comfortable and clean, with adequate amenities. The service is friendly and responsive, making us feel right at home. The swimming pool is also beautiful, with stunning views.

The hotel is luxurious and very comfortable.

Great experience during stay in this hotel.

I stayed for one night (March 23–24), and honestly… this experience surprised me in the best way possible. I checked in a bit late, already past 8 PM, and I was in a rush because I had somewhere to be. All I wanted at that moment was to get my room key and go, no delays, no complications. But then, the front desk agent totally got it. Without me even saying anything, he offered to upgrade my room from a smoking room to a non-smoking one. (I chose the smooking room one, because at the time I booked in this app, non smoking room wasn't available or I need to pay more than the price it should be.) Like... How did he just know what I needed? That’s what I call going the extra mile. And it didn’t stop there. To save time, he didn’t even ask for my ID, which is pretty rare since most hotels in Medan usually require ID or passport. He also said I didn’t need to pay any deposit. I was like… wait, is this real? Amazing. Then he offered to combine the twin beds into one. I mean, wow. The service wasn’t just responsive, it was anticipating my needs before I even said anything. I truly felt taken care of. I’m so sorry I didn’t catch his name. I was in such a rush that night. Next morning during checkout, I tried asking the FO team who handled me, but they mentioned two names and I honestly couldn’t tell which one it was. Sir, if you happen to read this, thank you so much for your outstanding service. You made my stay incredibly smooth and memorable. Dear Grand Central Premier Hotel, I hope this positive feedback adds value to your team, especially to the gentleman who assisted me that night. He absolutely deserves recognition and rewards.

The hotel's atmosphere is very comfortable, and the food is varied. Plus, you can enjoy the natural surroundings of the garden, the alpacas, and Shawn the ship in the hotel's garden area.

The hotel has a nice atmosphere, with friendly and communicative receptionists, and a wide variety of food in the restaurant. The swimming pool is also suitable for children. Some improvements are needed, such as quicker refills of food that runs out so guests don't have to wait long for them. Also, tables should be cleared more quickly so that empty tables can be filled immediately for new guests. Overall, the hotel is very comfortable and satisfying. If I return to Medan, I will stay here again.

It's pretty good, but it's a bit noisy since the hotel is near the train tracks and Amavi is above it. The room isn't very soundproof. The ambiance is great. I really like it 👍

The hotel is very comfortable, the hotel staff is friendly and the food is also delicious 👍

Very good and comfortable... Always come back

Really Enjoy while staycation

Comfort, cleanliness, service, food, did not disappoint.

Very nice and very friendly, comfortable

Satisfied, thank you for your service

There was no notification that the swimming pool was still being renovated, even though the purpose of staying here was also to swim.