Grand Central Premier

Hotels
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9.0
/10
Exceptional
640 reviews

What Guests Say About Their Stay

Distance To City Center (113)
Staff Friendliness (98)
Bedroom (95)
Room Space (82)

Μ***ς

10.0
/ 10
This is my second stay at this hotel. The room is super clean, the furniture is very aesthetic, and the room is spacious and comfortable. I originally booked a smoking room because the non-smoking room was no longer available, but I made a special request to be upgraded to a non-smoking room, and it was approved. I received a welcome cake for the second time, and the receptionist, Mr. Fama, helped me with the service. The receptionist was humble and helpful as always. - Intan
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R***a

9.4
/ 10
This hotel is beautiful and comfortable, with a very strategic location, close to the city center and tourist attractions. The rooms are comfortable and clean, with adequate amenities. The service is friendly and responsive, making us feel right at home. The swimming pool is also beautiful, with stunning views.
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Yudiansyah

9.4
/ 10
What is so great is about the efficiency of the check-in and check-out process… Special shout-out to Ms. Monica at the reception, she was very helpful, warm, and thorough, she was excellent…

Yusrizal

9.7
/ 10
Recommended👍 The hotel area is clean. The staff is friendly and accommodating. The rooms and toilets are clean. Guests receive a welcome drink and snack (as shown in the photo). The price is reasonable and commensurate with the service and facilities.
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Pandu P. H.

9.1
/ 10
It was a very pleasant experience staying at Grand Central Premiere Hotel Medan! It's located in City Center where we can easily go to famous places. Since I was there at Ramadhan, my breakfast moved to Sahur, and the food taste was also great. However, it would be perfect if the food variety could be improved.
In the Area
See Map
Jl. Putri Merak Jingga No.3A, Medan City Center, Medan, Sumatra Utara, Indonesia, 20231

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Staying at Grand Central Premier is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Grand Central Premier

Jl. Putri Merak Jingga No.3A, Medan City Center, Medan, Sumatra Utara, Indonesia, 20231
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Lobby Grand Central Premier
Lobby 2 Grand Central Premier

Discover More About Grand Central Premier

Discover Your Perfect Stay at Grand Central Premier

Welcome to Grand Central Premier, your premier destination for an unforgettable experience in Sumatra Utara, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest feels welcomed and well-cared for. Whether you're visiting for business or leisure, Grand Central Premier is designed to be your home away from home, providing a tranquil retreat amidst the vibrant energy of Sumatra Utara. Room rates at Grand Central Premier start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Central Premier Location

Grand Central Premier is strategically situated in the heart of Medan, Sumatra Utara. Located at {localAddressString}, our hotel offers unparalleled access to the city's most sought-after destinations. We are conveniently positioned just a short drive from the bustling city center, making it easy for you to explore all that Medan has to offer. The atmosphere surrounding Grand Central Premier is one of vibrant urban life, with easy access to local markets, shopping centers, and cultural landmarks. For those arriving by road, major highways are easily accessible, ensuring a smooth journey. We are also within reasonable proximity to key transit hubs, facilitating your travel within and beyond Sumatra Utara.

Grand Central Premier Facilities & Services

Facilities for guests at Grand Central Premier are designed to cater to every need, ensuring a comfortable and enjoyable stay. We offer a range of amenities to enhance your experience:
  • A refreshing swimming pool, perfect for a leisurely dip or an invigorating swim. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A well-equipped fitness center for guests who wish to maintain their workout routine. Open daily from 6:00 AM to 9:00 PM, free of charge.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests with private vehicles, offered free of charge.
  • A dedicated concierge service to assist with your inquiries and arrangements. Available 24/7, no extra cost.
  • Room service is available to cater to your dining needs in the comfort of your room. Operating hours are from 6:00 AM to 11:00 PM, with menu prices varying.
  • For our younger guests, a children's play area is available, providing a fun and safe space for them to enjoy. Open from 9:00 AM to 6:00 PM, free of charge.

Grand Central Premier Room Types

Discover a variety of accommodations tailored to suit your preferences with the diverse room types of Grand Central Premier. We offer a range of well-appointed rooms and suites, each designed with your comfort in mind.
  • Deluxe Room:

    Available with either a city view or garden view. These rooms are non-smoking and do not feature a bathtub.
  • Premier Room:

    Offering stunning city views, these rooms are non-smoking and include a bathtub for your relaxation.
  • Executive Suite:

    Enjoy expansive city views from our spacious Executive Suites. These rooms are non-smoking and come equipped with a bathtub.
  • Family Suite:

    Ideal for families, these suites provide ample space and comfort. They are non-smoking and include a bathtub.
We do not currently offer pet-friendly rooms.

Grand Central Premier Dining & Restaurants

Indulge your palate with the exquisite culinary offerings at Grand Central Premier. Our dining venues provide a delightful gastronomic journey for every guest.
  • The Grand Cafe:

    Our all-day dining restaurant, offering a wide array of international and local dishes. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 800.
  • The Sky Lounge:

    Experience breathtaking city views from our rooftop bar. Perfect for evening cocktails and light snacks. Open daily from 5:00 PM to 12:00 AM. Drinks start from PHP 250, and light snacks are around PHP 350.

Grand Central Premier Nearby Attractions and Activities

Grand Central Premier is ideally located to explore the rich culture and vibrant attractions of Medan and its surroundings. Immerse yourself in the local charm and discover the unique experiences that await you.
  • Maimun Palace:

    A magnificent historical palace showcasing the grandeur of the Malay Sultanate.
  • Great Mosque of Medan (Masjid Raya Al-Mashun):

    An iconic architectural marvel and a significant religious site.
  • Tjong A Fie Mansion:

    Explore the fascinating history and architecture of this well-preserved Chinese-Indonesian heritage house.
  • Asam Kumbang Crocodile Farm:

    A unique opportunity to see a large population of crocodiles in a naturalistic setting.
  • Merdeka Walk:

    A popular pedestrian street offering a variety of dining and entertainment options.
If you are looking for other activities around Grand Central Premier, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Grand Central Premier from the Airport

Navigating your way to Grand Central Premier from the airport is a seamless process, with several convenient options available. The airport transfer service of Grand Central Premier ensures a comfortable start to your stay. Here’s how to get to Grand Central Premier:
  • Hotel Private Airport Transfer:

    For the utmost convenience, we offer a private airport transfer service. Please contact our concierge in advance to arrange this service. The estimated cost is PHP 1,500 one way. This is the most direct and hassle-free way to reach the hotel.
  • Metered Taxis:

    Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The journey typically takes around 45-60 minutes, depending on traffic, and may cost approximately PHP 300-400.
  • Ride-hailing Services:

    You can also book a ride through popular ride-hailing services available in the area. This offers a convenient and often cost-effective alternative to traditional taxis. Expect a fare similar to metered taxis.
For more options and to pre-book your journey, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Grand Central Premier

Choosing Grand Central Premier for your stay in Sumatra Utara guarantees a memorable and comfortable experience. We are dedicated to providing exceptional service and amenities that cater to all our guests' needs.
  • Prime Location:

    Situated in a vibrant and accessible area of Medan, offering easy access to attractions and city life.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites designed for relaxation and convenience. Check for Room availability at Grand Central Premier to find your perfect match.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and complimentary Wi-Fi.
  • Delicious Dining:

    Savor a variety of culinary delights at our on-site restaurants.
  • Exceptional Service:

    Our friendly and professional staff are committed to making your stay enjoyable.
Ready to experience the best of Sumatra Utara? Booking Grand Central Premier is easy and convenient through Traveloka. We also invite you to Book budget hotels in Sumatra Utara and Easily book domestic and international flights at low prices for your travel needs.

All facilities in Grand Central Premier

Swimming Pool Grand Central Premier
Swimming Pool
Lobby Grand Central Premier
Lobby
Exterior Grand Central Premier
Exterior
Others Grand Central Premier
Others
Restaurant Grand Central Premier
Restaurant

Public Facilities

  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Hot breakfast
  • Nightclub

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Grand Central Premier

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool closed temporarily from 25-3-2026 to 27-3-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Central Premier
159
Number of floors in Grand Central Premier
16
Another facilities in Grand Central Premier
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Grand Central Premier

What are available facilities at Grand Central Premier?
There are top facilites at Grand Central Premier such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Central Premier?
The standard check-in time at Grand Central Premier is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Central Premier provide breakfast?
Yes, Grand Central Premier provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Central Premier?
Grand Central Premier is a 4.0-star hotel.
How many floors does Grand Central Premier have?
Grand Central Premier has 16 floors.
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More Reviews from Other Guests in Grand Central Premier

Overall Ratings & Reviews Grand Central Premier

Traveloka (628)
Other sources (12)
9.1
Exceptional
From 628 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.0

Meal

9.0

Location

9.2

Service and Facilites

9.0

People often mention about Grand Central Premier
All
Distance to City Center (64)
Staff Friendliness (61)
Bedroom (60)
Bathroom (50)
Room Space (48)
Taste (45)
Ambiance (44)
Hotel Area (43)
Check-in/out Time (37)
Accessibility (32)
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Most Recent
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Traveler Reviews Grand Central Premier

Number of reviews per page
20
40
Customer reviews
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was so much fun, I will come back here again.
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Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is centrally located but close to busy roads. All the staff are very friendly and always ready to help. The water from the taps isn't clear enough. The bathroom floor should be tiled or have a slightly rough doormat to prevent slipperiness. At night, you can sometimes hear music from upstairs. The restaurant food is delicious and varied, although sometimes it's still cold. Overall, it's a good, comfortable, and pleasant place to stay.
Read More
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable. The only downside is that sounds from upstairs can still be heard in the room.
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1 people find it helpful
Arif B. M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I had a great time here. Surely, I will come again.
Find this review helpful?
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very impressive, but there are still some things that could be improved, such as a non-smoking area for families and children, and a non-alcoholic dining option for select guests. Let's respect each other's different preferences. Thank you.
Translated by Google Icon
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1 people find it helpful
J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Spacious room, beautiful view, friendly staffs.
Find this review helpful?
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Too noisy, not suitable for family and children's rest visits.
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Andria O. B.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Comfortable and clean. There's a minimarket in front of the hotel.
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Andry S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room was quite comfortable and the staff was quite helpful.
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1 people find it helpful
Arif H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable, the children and family are very happy.
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1 people find it helpful
Profile Picture
Rizky f. l.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The best in Medan City, highly recommended to stay here.
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Μ***ς
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
This is my second stay at this hotel. The room is super clean, the furniture is very aesthetic, and the room is spacious and comfortable. I originally booked a smoking room because the non-smoking room was no longer available, but I made a special request to be upgraded to a non-smoking room, and it was approved. I received a welcome cake for the second time, and the receptionist, Mr. Fama, helped me with the service. The receptionist was humble and helpful as always. - Intan
Read More
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1 people find it helpful
m***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel sangat nyaman, high ceiling room & bathroom. Very recommended.
1 people find it helpful
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Everything about this hotel is perfect, located strategically, clean, 💯
Find this review helpful?
diza s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Comfortable room, have checked in here many times, check in was assisted by Fama receptionist staff.
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1 people find it helpful
R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
This hotel is beautiful and comfortable, with a very strategic location, close to the city center and tourist attractions. The rooms are comfortable and clean, with adequate amenities. The service is friendly and responsive, making us feel right at home. The swimming pool is also beautiful, with stunning views.
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2 people find it helpful
Mira A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
The hotel is luxurious and very comfortable.
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1 people find it helpful
Hendrikus B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Great experience during stay in this hotel.
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I stayed for one night (March 23–24), and honestly… this experience surprised me in the best way possible. I checked in a bit late, already past 8 PM, and I was in a rush because I had somewhere to be. All I wanted at that moment was to get my room key and go, no delays, no complications. But then, the front desk agent totally got it. Without me even saying anything, he offered to upgrade my room from a smoking room to a non-smoking one. (I chose the smooking room one, because at the time I booked in this app, non smoking room wasn't available or I need to pay more than the price it should be.) Like... How did he just know what I needed? That’s what I call going the extra mile. And it didn’t stop there. To save time, he didn’t even ask for my ID, which is pretty rare since most hotels in Medan usually require ID or passport. He also said I didn’t need to pay any deposit. I was like… wait, is this real? Amazing. Then he offered to combine the twin beds into one. I mean, wow. The service wasn’t just responsive, it was anticipating my needs before I even said anything. I truly felt taken care of. I’m so sorry I didn’t catch his name. I was in such a rush that night. Next morning during checkout, I tried asking the FO team who handled me, but they mentioned two names and I honestly couldn’t tell which one it was. Sir, if you happen to read this, thank you so much for your outstanding service. You made my stay incredibly smooth and memorable. Dear Grand Central Premier Hotel, I hope this positive feedback adds value to your team, especially to the gentleman who assisted me that night. He absolutely deserves recognition and rewards.
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1 people find it helpful
M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel's atmosphere is very comfortable, and the food is varied. Plus, you can enjoy the natural surroundings of the garden, the alpacas, and Shawn the ship in the hotel's garden area.
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Number of reviews per page
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40

Ready to make up your mind?

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Exterior 4 Grand Central Premier

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Central Premier

Traveloka (628)
Other sources (12)
9.1
Exceptional
From 628 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.0

Meal

9.0

Location

9.2

Service and Facilites

9.0

People often mention about Grand Central Premier
All
Distance to City Center (64)
Staff Friendliness (61)
Bedroom (60)
Bathroom (50)
Room Space (48)
Taste (45)
Ambiance (44)
Hotel Area (43)
Check-in/out Time (37)
Accessibility (32)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Central Premier

Number of reviews per page
20
40
Customer reviews
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was so much fun, I will come back here again.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The location is centrally located but close to busy roads. All the staff are very friendly and always ready to help. The water from the taps isn't clear enough. The bathroom floor should be tiled or have a slightly rough doormat to prevent slipperiness. At night, you can sometimes hear music from upstairs. The restaurant food is delicious and varied, although sometimes it's still cold. Overall, it's a good, comfortable, and pleasant place to stay.
Read More
Translated by Google Icon
See original
Find this review helpful?
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable. The only downside is that sounds from upstairs can still be heard in the room.
Translated by Google Icon
See original
1 people find it helpful
Arif B. M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I had a great time here. Surely, I will come again.
Find this review helpful?
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very impressive, but there are still some things that could be improved, such as a non-smoking area for families and children, and a non-alcoholic dining option for select guests. Let's respect each other's different preferences. Thank you.
Translated by Google Icon
See original
1 people find it helpful
J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Spacious room, beautiful view, friendly staffs.
Find this review helpful?
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Too noisy, not suitable for family and children's rest visits.
Translated by Google Icon
See original
Find this review helpful?
Andria O. B.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Comfortable and clean. There's a minimarket in front of the hotel.
Translated by Google Icon
See original
Find this review helpful?
Andry S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The room was quite comfortable and the staff was quite helpful.
Translated by Google Icon
See original
1 people find it helpful
Arif H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Very comfortable, the children and family are very happy.
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Rizky f. l.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The best in Medan City, highly recommended to stay here.
Translated by Google Icon
See original
Find this review helpful?
Μ***ς
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
This is my second stay at this hotel. The room is super clean, the furniture is very aesthetic, and the room is spacious and comfortable. I originally booked a smoking room because the non-smoking room was no longer available, but I made a special request to be upgraded to a non-smoking room, and it was approved. I received a welcome cake for the second time, and the receptionist, Mr. Fama, helped me with the service. The receptionist was humble and helpful as always. - Intan
Read More
Translated by Google Icon
See original
1 people find it helpful
m***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Hotel sangat nyaman, high ceiling room & bathroom. Very recommended.
1 people find it helpful
K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Everything about this hotel is perfect, located strategically, clean, 💯
Find this review helpful?
diza s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Comfortable room, have checked in here many times, check in was assisted by Fama receptionist staff.
Translated by Google Icon
See original
1 people find it helpful
R***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
This hotel is beautiful and comfortable, with a very strategic location, close to the city center and tourist attractions. The rooms are comfortable and clean, with adequate amenities. The service is friendly and responsive, making us feel right at home. The swimming pool is also beautiful, with stunning views.
Translated by Google Icon
See original
2 people find it helpful
Mira A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
The hotel is luxurious and very comfortable.
Translated by Google Icon
See original
1 people find it helpful
Hendrikus B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Great experience during stay in this hotel.
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I stayed for one night (March 23–24), and honestly… this experience surprised me in the best way possible. I checked in a bit late, already past 8 PM, and I was in a rush because I had somewhere to be. All I wanted at that moment was to get my room key and go, no delays, no complications. But then, the front desk agent totally got it. Without me even saying anything, he offered to upgrade my room from a smoking room to a non-smoking one. (I chose the smooking room one, because at the time I booked in this app, non smoking room wasn't available or I need to pay more than the price it should be.) Like... How did he just know what I needed? That’s what I call going the extra mile. And it didn’t stop there. To save time, he didn’t even ask for my ID, which is pretty rare since most hotels in Medan usually require ID or passport. He also said I didn’t need to pay any deposit. I was like… wait, is this real? Amazing. Then he offered to combine the twin beds into one. I mean, wow. The service wasn’t just responsive, it was anticipating my needs before I even said anything. I truly felt taken care of. I’m so sorry I didn’t catch his name. I was in such a rush that night. Next morning during checkout, I tried asking the FO team who handled me, but they mentioned two names and I honestly couldn’t tell which one it was. Sir, if you happen to read this, thank you so much for your outstanding service. You made my stay incredibly smooth and memorable. Dear Grand Central Premier Hotel, I hope this positive feedback adds value to your team, especially to the gentleman who assisted me that night. He absolutely deserves recognition and rewards.
Read More
1 people find it helpful
M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel's atmosphere is very comfortable, and the food is varied. Plus, you can enjoy the natural surroundings of the garden, the alpacas, and Shawn the ship in the hotel's garden area.
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