Dear Oriena Z. H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, friendly staff, comfortable rooms, and varied breakfast selection. Your kind words motivate us to keep providing exceptional service. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear R***n, Thank you for your feedback. I apologize for the disturbance caused by the renovation work during your stay. We strive to minimize disruptions, and I appreciate your understanding as we work to enhance our facilities. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear Ricky S Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Guest Thank you for taking the time to share your feedback with us. We have noted your high-floor request; however, we regret that we were unable to accommodate it on this occasion as room allocation is subject to availability at the time of check-in. We apologise for the disappointment caused. For future stays, we do offer other room categories that are larger, and our team would be pleased to recommend a more suitable option based on your preferences. Regarding in-room water, our guestrooms are equipped with filtered water taps as part of our sustainability commitment. We understand that this may not be ideal for all guests, and bottled mineral water is available for purchase via Room Service. We continuously review guest feedback as we explore ways to better accommodate individual preferences. With regard to the deposit, we would be happy to review this further should you be able to share more details with us. To clarify, the deposit is released upon departure; however, the time taken for the refund to reflect in your account is dependent on your bank’s processing timeline, which is beyond the hotel’s control. We kindly suggest checking with your issuing bank for an update on the refund status. We are very sorry for the inconvenience caused and appreciate your feedback, we hope to have the opportunity to provide a smoother, more enjoyable stay next time. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear Sulistyo A Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Moch R.R Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Cerizza Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard

Dear Sonny Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard

Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard