Pullman Singapore Orchard

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9.2
/10
Exceptional
256 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
Main shopping centers all around you and close to many of the main attraction points. Staff were wonderful and helpful, really enjoyed my stay.

Verified Traveler

10.0
/ 10
This is my second stay here and it will be my favorite hotel when I visit Singapore. Friendly service, great location, and comfortable rooms.
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Oriena Z. H.

10.0
/ 10
The location is very close to the malls on Orchard Road. It's next to a mosque. The staff is very friendly and helpful. The rooms are comfortable and clean. The breakfast is varied.
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Ricky S.

10.0
/ 10
The location of the hotel is very strategic and the service is very good and the food is very delicious.
See original

Putriyuki D.

9.4
/ 10
The location is excellent, making it easy to get around while shopping. The rooms are comfortable, the beds are large, clean, and cool. The bathrooms have bathtubs, making them perfect for families. If I return to Singapore, I'll definitely stay here again.
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In the Area
See Map
270 Orchard Road, Orchard, Singapore, 238857

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Pullman Singapore Orchard is located in area / city Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Pullman Singapore Orchard

270 Orchard Road, Orchard, Singapore, 238857
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Discover Pullman Singapore Orchard: Your Gateway to Luxury and Convenience

Welcome to Pullman Singapore Orchard, a premier destination for discerning travelers seeking an exceptional stay in the heart of Singapore. This sophisticated hotel offers a perfect blend of modern elegance, world-class amenities, and unparalleled service, making it an ideal choice for both business and leisure. Whether you're planning a romantic getaway, a family vacation, or a productive business trip, Pullman Singapore Orchard promises an unforgettable experience. Room rates at Pullman Singapore Orchard start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Pullman Singapore Orchard Location

Nestled in the vibrant Orchard Road district, Pullman Singapore Orchard is situated at , Orchard, Singapore, 238857. This prime location places you at the epicenter of Singapore's most coveted shopping, dining, and entertainment hub. Just a short distance from the city center, the hotel offers convenient access to major transit points, ensuring seamless exploration of the city. The atmosphere surrounding Pullman Singapore Orchard is one of sophisticated urban energy, with world-class boutiques and renowned dining establishments just steps away. For those looking to immerse themselves in the local culture, the hotel's central position makes it easy to discover hidden gems and iconic landmarks.

Pullman Singapore Orchard Facilities & Services

Facilities for guests at Pullman Singapore Orchard are designed to cater to every need, ensuring a comfortable and enriching stay. The hotel boasts a range of amenities that enhance the guest experience.

  • A state-of-the-art fitness center, open 24 hours, equipped with modern exercise machines.
  • An outdoor swimming pool, perfect for a refreshing dip or lounging under the sun, operating from 7:00 AM to 10:00 PM.
  • The luxurious Pullman Spa offers a sanctuary of relaxation with a variety of treatments available from 10:00 AM to 10:00 PM.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • Dedicated concierge services are available to assist with bookings, recommendations, and any special requests.
  • Business facilities, including meeting rooms and a business center, are available for corporate travelers.
  • Valet parking and self-parking options are available for guests, with charges applicable.

Pullman Singapore Orchard Room Types

Discover a diverse selection of accommodations with the various room types of Pullman Singapore Orchard, each meticulously designed to offer comfort and style. Guests can choose from a range of elegantly appointed rooms and suites, ensuring a perfect fit for every preference.

  • Deluxe Room:

    Available with either a King or Twin bed configuration, offering city views. These rooms are non-smoking and feature a luxurious en-suite bathroom, some with a bathtub.
  • Executive Room:

    Similar to Deluxe rooms, these offer enhanced amenities and access to exclusive executive lounge benefits. Available with King or Twin beds, non-smoking, with city views and options for a bathtub.
  • Suite:

    For those seeking more space and luxury, the suites provide separate living areas and premium furnishings. Available with King beds, non-smoking, offering stunning city views and a bathtub.
  • Family Room:

    Designed for families traveling together, these rooms offer ample space and comfortable sleeping arrangements. Available with a combination of bed types, non-smoking, with city views and a bathtub.

Pullman Singapore Orchard is pleased to offer a limited number of pet-friendly rooms. Please note that specific conditions apply, and an additional cleaning fee of PHP 2,500 per stay will be charged for guests bringing pets.

Pullman Singapore Orchard Dining & Restaurants

Embark on a culinary journey at Pullman Singapore Orchard, where a variety of dining options await to tantalize your taste buds. From casual bites to fine dining experiences, the hotel's restaurants and bars offer something for every palate.

  • ẩm thực (Am Thuc):

    This signature restaurant offers a sophisticated dining experience with a focus on modern international cuisine. Enjoy a la carte options and themed buffets. Estimated price per person: PHP 2,000 - PHP 4,000. Operating hours: 6:30 AM - 10:30 PM (Breakfast), 12:00 PM - 2:30 PM (Lunch), 6:30 PM - 10:00 PM (Dinner).
  • The Lobby Lounge:

    A relaxed and stylish setting perfect for enjoying artisanal coffee, light snacks, and evening cocktails. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 10:00 AM - 11:00 PM.
  • In-Room Dining:

    For a private dining experience, enjoy a curated menu delivered directly to your room, available 24 hours a day. Estimated price per person: PHP 1,000 - PHP 2,500.

Pullman Singapore Orchard Nearby Attractions and Activities

Pullman Singapore Orchard is ideally situated to explore the vibrant attractions and activities that Singapore has to offer. Immerse yourself in the city's rich culture, indulge in world-class shopping, and discover exciting entertainment options.

  • Orchard Road Shopping Belt:

    Just steps from the hotel, this iconic street is a shopper's paradise, featuring a dazzling array of luxury boutiques, department stores, and flagship outlets.
  • Singapore Botanic Gardens:

    A UNESCO World Heritage Site, these beautiful gardens offer a tranquil escape with lush greenery, themed gardens, and the stunning National Orchid Garden.
  • National Museum of Singapore:

    Delve into the nation's history and culture at Singapore's oldest museum, showcasing fascinating exhibits and interactive displays.
  • Marina Bay Sands:

    Experience the iconic skyline of Singapore with a visit to Marina Bay Sands, home to a spectacular observation deck, luxury shopping, and world-class entertainment.
  • Gardens by the Bay:

    Marvel at the futuristic Supertree Grove, explore the Cloud Forest and Flower Dome conservatories, and witness the breathtaking Garden Rhapsody light and sound show.

If you are looking for other activities around Pullman Singapore Orchard, check out the best deals on Traveloka: Recommended activities in Singapore!

How to Get to Pullman Singapore Orchard from the Airport

Getting to Pullman Singapore Orchard from Singapore Changi Airport (SIN) is convenient and offers several options to suit your preferences and budget. The airport transfer service of Pullman Singapore Orchard ensures a smooth transition to your accommodation.

  • Airport Premium Buses:

    Several bus services operate from Changi Airport to various points in the city, including areas near Orchard Road. The journey typically takes 45-60 minutes. Estimated cost: PHP 150 - PHP 300.
  • Metered/Coupon Taxis:

    Taxis are readily available at the airport's arrival terminals. This is a comfortable and direct option. The journey to Pullman Singapore Orchard usually takes around 25-35 minutes, depending on traffic. Estimated cost: PHP 800 - PHP 1,200.
  • Ride-hailing Service:

    You can book a ride-hailing service through your preferred app for a convenient door-to-door transfer. Estimated cost: PHP 700 - PHP 1,100.
  • Hotel's Private Airport Transfer:

    For the utmost convenience and comfort, Pullman Singapore Orchard can arrange a private airport transfer service. This premium option ensures a seamless arrival experience. Please contact the hotel directly to arrange this service. Estimated cost: Varies based on vehicle type, starting from PHP 2,500.

For a hassle-free journey, consider booking airport transfer services in advance, or inquire about the Pullman Singapore Orchard airport transfer options.

Summary of Why You Should Choose to Stay at Pullman Singapore Orchard

Pullman Singapore Orchard stands out as an exceptional choice for your next Singaporean adventure. With its prime location, luxurious amenities, and impeccable service, it offers a truly memorable experience. Here’s why you should consider Pullman Singapore Orchard:

  • Prime Location:

    Situated in the heart of Orchard Road, offering unparalleled access to shopping, dining, and entertainment.
  • Luxurious Accommodations:

    Elegantly designed rooms and suites providing comfort and style for every traveler.
  • World-Class Facilities:

    Enjoy a well-equipped fitness center, a refreshing swimming pool, and a rejuvenating spa.
  • Exceptional Dining:

    Savor diverse culinary delights at the hotel's signature restaurant and stylish lounge.
  • Convenient Access:

    Easy reach to major attractions and excellent transport links for exploring the city.

Discover the best of Singapore when you choose Pullman Singapore Orchard. Check for room availability at Pullman Singapore Orchard and start planning your trip. For seamless travel arrangements, consider booking domestic and international flights at low prices. Make your booking Pullman Singapore Orchard today and experience the pinnacle of Singaporean hospitality!

All facilities in Pullman Singapore Orchard

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Others

Hotel Services

  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • Laundry service
  • Multilingual staff

Public Facilities

  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Outdoor pool

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

General

  • Swimming pool

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Pullman Singapore Orchard

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Number of floors in Pullman Singapore Orchard
11
Another facilities in Pullman Singapore Orchard
Concierge, Money changer, Express check-in, Express check-out, 24-hour Receptionist

Frequently asked question in Pullman Singapore Orchard

What are available facilities at Pullman Singapore Orchard?
There are top facilites at Pullman Singapore Orchard such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pullman Singapore Orchard?
The standard check-in time at Pullman Singapore Orchard is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pullman Singapore Orchard provide breakfast?
Yes, Pullman Singapore Orchard provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pullman Singapore Orchard?
Pullman Singapore Orchard is a 5.0-star hotel.
How many floors does Pullman Singapore Orchard have?
Pullman Singapore Orchard has 11 floors.
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More Reviews from Other Guests in Pullman Singapore Orchard

9.2
Exceptional
From 256 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.5

Service and Facilites

9.2

People often mention about Pullman Singapore Orchard
All
Surroundings (36)
Accessibility (36)
Distance to City Center (34)
Staff Friendliness (32)
Bedroom (31)
Ambiance (28)
Hotel Area (28)
Bathroom (25)
Room Space (24)
Wifi (21)
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Traveler Reviews Pullman Singapore Orchard

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Morning Prayer in Congregation at Al Falah Mosque on Time (Next to the Hotel).
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
A very convenient place to stay. This hotel also has a padel court on the rooftop, which is nice! And the location is in the city centre (Orchard), close to shopping malls and MRT station. I’ll definitely stay here again for my next trip to SG.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Main shopping centers all around you and close to many of the main attraction points. Staff were wonderful and helpful, really enjoyed my stay.
Find this review helpful?
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
When there's a "kids eat for free" promo, it's quite a saving on breakfast for kids.
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nicki
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
so happy,, thankyouuuuuuuuuuuuu
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Next time will definitely stay here again 👍
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Good service, comfortable place.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Always happy to stay here. Keep the great service!
Find this review helpful?
M***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Value for the money and so close to MRT or downtown
Find this review helpful?
imam f.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very good service and great location!
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k***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Such a great experience staying here
Find this review helpful?
D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
We booked the hotel for 3 people, the check-in process went smoothly and once we got to the room they already prepared an extra bed for us. Pullman has always been the hotel with the best location if we want to go around Orchard and have limited time to stay.
1 people find it helpful
T***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very nice hotel, the hospitality and location is great
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
This is my second stay here and it will be my favorite hotel when I visit Singapore. Friendly service, great location, and comfortable rooms.
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Oriena Z. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The location is very close to the malls on Orchard Road. It's next to a mosque. The staff is very friendly and helpful. The rooms are comfortable and clean. The breakfast is varied.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Oriena Z. H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, friendly staff, comfortable rooms, and varied breakfast selection. Your kind words motivate us to keep providing exceptional service. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
R***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
There was a loud ongoing renovation during my stay near the 11th floor and an ongoing knocking sound until late midnight.
Find this review helpful?
Accommodation's Reply
20 Feb 2026
Dear R***n, Thank you for your feedback. I apologize for the disturbance caused by the renovation work during your stay. We strive to minimize disruptions, and I appreciate your understanding as we work to enhance our facilities. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
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Zahra A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 29 week(s) ago
the table in the restaurant so fishy and the pullman have an old towel I think..they gave me not in the orchard view and high floor
Find this review helpful?
Ricky S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The location of the hotel is very strategic and the service is very good and the food is very delicious.
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Accommodation's Reply
21 Jan 2026
Dear Ricky S Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Nice and will be back again when I come back to Singapore
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
I’ve booked my room for the high floor but at the check in time they didn’t care and gave me the 5th floor which was the first floor of the hotel. The size of the room was smaller than booked one. No mineral water charged in the room . The deposit they asked in reception hasn’t been refunded. Absolute chaos in the hotel. My money was wasted and totally disappointed., … it is far from 5 star hotels in my opinion it could be something like 3 star hotel
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Accommodation's Reply
14 Jan 2026
Dear Guest Thank you for taking the time to share your feedback with us. We have noted your high-floor request; however, we regret that we were unable to accommodate it on this occasion as room allocation is subject to availability at the time of check-in. We apologise for the disappointment caused. For future stays, we do offer other room categories that are larger, and our team would be pleased to recommend a more suitable option based on your preferences. Regarding in-room water, our guestrooms are equipped with filtered water taps as part of our sustainability commitment. We understand that this may not be ideal for all guests, and bottled mineral water is available for purchase via Room Service. We continuously review guest feedback as we explore ways to better accommodate individual preferences. With regard to the deposit, we would be happy to review this further should you be able to share more details with us. To clarify, the deposit is released upon departure; however, the time taken for the refund to reflect in your account is dependent on your bank’s processing timeline, which is beyond the hotel’s control. We kindly suggest checking with your issuing bank for an update on the refund status. We are very sorry for the inconvenience caused and appreciate your feedback, we hope to have the opportunity to provide a smoother, more enjoyable stay next time. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
Number of reviews per page
20
40

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Others 4 Pullman Singapore Orchard

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 256 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.5

Service and Facilites

9.2

People often mention about Pullman Singapore Orchard
All
Surroundings (36)
Accessibility (36)
Distance to City Center (34)
Staff Friendliness (32)
Bedroom (31)
Ambiance (28)
Hotel Area (28)
Bathroom (25)
Room Space (24)
Wifi (21)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pullman Singapore Orchard

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Morning Prayer in Congregation at Al Falah Mosque on Time (Next to the Hotel).
Translated by Google Icon
See original
Find this review helpful?
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
A very convenient place to stay. This hotel also has a padel court on the rooftop, which is nice! And the location is in the city centre (Orchard), close to shopping malls and MRT station. I’ll definitely stay here again for my next trip to SG.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Main shopping centers all around you and close to many of the main attraction points. Staff were wonderful and helpful, really enjoyed my stay.
Find this review helpful?
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
When there's a "kids eat for free" promo, it's quite a saving on breakfast for kids.
Translated by Google Icon
See original
Find this review helpful?
nicki
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
so happy,, thankyouuuuuuuuuuuuu
Translated by Google Icon
See original
Find this review helpful?
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Next time will definitely stay here again 👍
Translated by Google Icon
See original
Find this review helpful?
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Good service, comfortable place.
Translated by Google Icon
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Find this review helpful?
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Always happy to stay here. Keep the great service!
Find this review helpful?
M***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Value for the money and so close to MRT or downtown
Find this review helpful?
imam f.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very good service and great location!
Find this review helpful?
k***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Such a great experience staying here
Find this review helpful?
D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
We booked the hotel for 3 people, the check-in process went smoothly and once we got to the room they already prepared an extra bed for us. Pullman has always been the hotel with the best location if we want to go around Orchard and have limited time to stay.
1 people find it helpful
T***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very nice hotel, the hospitality and location is great
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
This is my second stay here and it will be my favorite hotel when I visit Singapore. Friendly service, great location, and comfortable rooms.
Translated by Google Icon
See original
Find this review helpful?
Oriena Z. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The location is very close to the malls on Orchard Road. It's next to a mosque. The staff is very friendly and helpful. The rooms are comfortable and clean. The breakfast is varied.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Oriena Z. H., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, friendly staff, comfortable rooms, and varied breakfast selection. Your kind words motivate us to keep providing exceptional service. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
R***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 26 week(s) ago
There was a loud ongoing renovation during my stay near the 11th floor and an ongoing knocking sound until late midnight.
Find this review helpful?
Accommodation's Reply
20 Feb 2026
Dear R***n, Thank you for your feedback. I apologize for the disturbance caused by the renovation work during your stay. We strive to minimize disruptions, and I appreciate your understanding as we work to enhance our facilities. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
Profile Picture
Zahra A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 29 week(s) ago
the table in the restaurant so fishy and the pullman have an old towel I think..they gave me not in the orchard view and high floor
Find this review helpful?
Ricky S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The location of the hotel is very strategic and the service is very good and the food is very delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jan 2026
Dear Ricky S Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Nice and will be back again when I come back to Singapore
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Dear Guest Thank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again. Best Regards, Jessie Lim Hotel Manager Pullman Singapore Orchard
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
I’ve booked my room for the high floor but at the check in time they didn’t care and gave me the 5th floor which was the first floor of the hotel. The size of the room was smaller than booked one. No mineral water charged in the room . The deposit they asked in reception hasn’t been refunded. Absolute chaos in the hotel. My money was wasted and totally disappointed., … it is far from 5 star hotels in my opinion it could be something like 3 star hotel
Read More
Find this review helpful?
Accommodation's Reply
14 Jan 2026
Dear Guest Thank you for taking the time to share your feedback with us. We have noted your high-floor request; however, we regret that we were unable to accommodate it on this occasion as room allocation is subject to availability at the time of check-in. We apologise for the disappointment caused. For future stays, we do offer other room categories that are larger, and our team would be pleased to recommend a more suitable option based on your preferences. Regarding in-room water, our guestrooms are equipped with filtered water taps as part of our sustainability commitment. We understand that this may not be ideal for all guests, and bottled mineral water is available for purchase via Room Service. We continuously review guest feedback as we explore ways to better accommodate individual preferences. With regard to the deposit, we would be happy to review this further should you be able to share more details with us. To clarify, the deposit is released upon departure; however, the time taken for the refund to reflect in your account is dependent on your bank’s processing timeline, which is beyond the hotel’s control. We kindly suggest checking with your issuing bank for an update on the refund status. We are very sorry for the inconvenience caused and appreciate your feedback, we hope to have the opportunity to provide a smoother, more enjoyable stay next time. Best Regards, Rob McIntyre General Manager Pullman Singapore Orchard
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