the hotel was clean. the staff we friendly. I like that they have coffee and tea in the lobby. the location was good with walking distance to restaurant.

Room was spotless, great location and very friendly and helpful staff. Overall a great experience!

Parking was a little frustrating as they are not quite done with construction. Hotel staff was accommodating and allowed me to park in 15 drop off zone overnight.

The staff was courteous and helpful.

Great service when out of anything

good options and quality

Yes

Very clean hotel,with very efficient staff.Had 1 issue with a window in the room and it was fixed immediately.Breakfast limited and all disposable plates and cutlery.

Room carpet had a large bump in it that you easily would trip on. Very annoying. Guest were allowed to smoke outside the front door which meant you had to walk through smoke entering or exiting. Poor planning!

Really friendly and helpful staff Room was clean

Yes and yes, spotless, great amenities, courteous staff Shout out to John at the desk who helped us with our reservation.

The bed was uncomfortable, hallway noise was very loud. Staff were wonderful.

There were a lot of children around on the weekend but it really didn’t detract from a great experience.

It worked for what we needed. Was charged for parking even though the listing said that it was free/included in my reservation. Comfortable bed, decent breakfast.

The carpet in the room had a big ripple in it so we tripped on it a few times and turned an ankle once. This was mentioned to the front desk. At breakfast there were no eggs twice.

Clean room, friendly staff always ready to go the extra mile, comfortable bed. Finding parking was a challenge.

The underground parking was inconvenient and expensive. No healthy options for breakfast

Carpet was raised up in several areas making it easy to stumble, manager was super friendly, cleaning person was inexperienced though -brought us a floor matt instead of a fresh towel, and the towels were quite small

This was our second stay in the space of a week when we needed somewhere for one night before flying out of Toronto airport. New building, great staff, nice breakfast. The area around the hotel is a bit run down but that is just how it is in downtown Hamilton. Does have a number of places to eat within a short walk.

Fairly new building so in good condition. Breakfast was good but I would have liked it if they had congee as an option (I have only seen it in asian hotels as a breakfast option so wasn't really expecting it). All the staff that we interacted with were really helpful and really nice to deal with. Nice secure basement parking. The area around it had a few eating options within a short distance but downtown Hamilton is not the most pleasant of places with a few homeless people hanging around the shops (not around the hotel though). Liked it enough to stay another night a few days later.