Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.

If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.

Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.

Relaxing and clean. Loved the traditional rooms and the onsen.

Wonderful hotel tucked away with gorgeous views! Close walk to bus stop and the train, you’ll just have to prepare to walk uphill a lot lol the onsen is amazing, we used the outdoor one every night. There aren’t many people so both hubby and I had the onsen to ourselves each time! It’s such a peaceful place, it’s where we ended our Japan trip. Just know that restaurants and shops close early (like 5-7pm!) and the busses also stop around 10 so eat early. We got the executive suite, so so worth it I promise!! Oh and we absolutely loved the provided yukatas, wish we could buy them!

nice and clean hotel. Stuffs are very helpful.

Amazing property inside the mountains, in connection with nature. Onsen facilities is great with indoor and outdoor options

Highly recommend!

This feels like a true retreat in the middle of a busy trip. The onsen experience is relaxing and the staff is friendly. We stayed in a traditional Japanese style room and it was a calm and serene environment with a beautiful view of the mountains.

Absolutely loved our stay. They were so accommodating with our 12 month old and even had a snack bag, a Yokuta, and baby bath for him. Best part of our trip so far. So beautiful.

Amazing staff, amazing stay, peaceful super clean. Would 100% come back next time

The property was very clean but a bit of a walk from the bus stop nearby. The facility has nice amenities such as vending machines and lounge room.

Such a beautiful place. With its own onsen. It was special. Calm. Relaxing.

It was very clean and friendly staff but because of location and no dinner service you are limited to what you can eat during your stay. Recommend bringing your own dinner from the market. Overall amazing experience, would have been better if it were closer to restaurants or had dining service.

Beautiful quiet secluded property. Very friendly staff. Not many restaurants nearby. Property does offer some frozen meals should you not want go out. No in room shower.

Everything was excellent

Simple and serene. Would book again.

Loved the lounge, interesting books and records and artwork, friendly and helpful staff, clean. Great hot baths, quiet and relaxing.

Friendly, romantic and a must visit

As soon as we walked into the door we were greeted by the staff. Everyone was amazing. The view from our room and from the foot bath was absolutely stunning. The kids enjoyed the play area in the lobby lounge. We can’t wait to go back!