8.0
Very Good
From 318 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

7.6

Service and Facilites

8.2

Traveler Reviews Hotel Universal

Number of reviews per page
20
40
Top reviews
robert
icon-
10.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

amazing beautiful mexico city
robert
icon-
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

clean comfortable great staff hot water
robert
icon-
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

clean comfortable excellent staff hot water
Ron
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
robert
icon-
8.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Tyrus
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10.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

Cheap yet clean and in a good spot of town
Orville
icon-Leisure
Leisure
2.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Young woman hanging around roaming the halls late at night past 1am
Doug
icon-with Partner
with Partner
4.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Nathalie
icon-Leisure
Leisure
10.0
/10
Reviewed 199 week(s) ago

Expedia Group verified review

I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Justin
icon-Leisure
Leisure
10.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Very nice.
Grzegorz
icon-Leisure
Leisure
8.0
/10
Reviewed 213 week(s) ago

Expedia Group verified review

Its good for what you pay for. The staff are welcoming and friendly.Close to public transportation.
Holly
icon-with Partner
with Partner
2.0
/10
Reviewed 265 week(s) ago

Hotels.com verified review

I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around. I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
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Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 269 week(s) ago

Expedia Group verified review

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Verified traveler
8.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
J.Bond
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

Its good for what you pay for. The staff are welcoming and friendly.
Verified traveler
10.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
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Javier
8.0
/10
Reviewed 375 week(s) ago

Hotels.com verified review

It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Vacationer
8.0
/10
Reviewed 380 week(s) ago

Expedia Group verified review

It is in a nondescript yet peaceful area and I had a good sleep. The staff are nice and they let me check in early. It is a short walk to a local market, and walkable to two supermarkets. It is a bit far from tourist attractions as well as subway, but close to a metro bus station at which you can take the brt along the reforma Blvd to Alameda Central and other points of interest.
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Dy
6.0
/10
Reviewed 388 week(s) ago

Hotels.com verified review

If you can use taxi or bus, it would be fine. Price is the strongest point above all.
Howard
8.0
/10
Reviewed 399 week(s) ago

Expedia Group verified review

Sept 8-15. Excellent value for the price. Clean rooms, friendly staff, bed a little hard but I am spoiled. Guadalupe street has many stores and restaurants. Reforma street is around corner with buses running into city central constantly for 6 pesos. Only suggestion I would offer hotel is brighter lights. Thank you staff for being so helpful.
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