Overall Ratings & Reviews Arzo Hotel Manila

Food in restaurant needs attention.

Worst experience, out of the many staycations we've had, this is the only one that's different 😡 if you book with others, we were just spoiled, we almost didn't enjoy our stay there, the air conditioner was weak, it didn't get stronger, we called the receptionist to send house keeping but that's it, instead of looking for another room with proper air conditioning, they just installed electricity for housekeeping??? Then someone tripped like someone rang the doorbell in the middle of the night in our room, we also reported it, still no action, and in the morning my son, oh my god, his eyes were swollen, he was bitten by an insect in our bed, we also reported it and the next thing was to buy antihistamine ?? There was no action taken on everything we complained about, even if you change your money when you order, there is no return, you will be ashamed of them, their pool is dirty, the water is so painful to the eyes. They are strict with their rules but very irresponsible with their guesses.

It was so hot in our room. We had our air conditioning unit checked twice by the hotel staff, but it still wasn't able to cool our room. We didn't even use our blankets because it was hot in our bed. There was also a hole in the wall near the bathroom and there were small cockroaches coming into our room. The heater in the shower wasn't working as well. There were also times when it was noisy in the corridor. People in the front desk were nice, but I will never go back to this hotel again. I wasn't expecting much but a good night 's sleep at the least would've been nice. I am disappointed.

Customer service is awesome. However, I find it uncomfy to hear noises at night especially slamming of doors even at 1am!