Dear Valued Guest, Thank you for your valuable feedback. We apologize for the inconvenience you experienced during your stay at Mike Hotel Yogyakarta, particularly the cigarette smell in the non-smoking room, inadequate room and bathroom cleaning, and the delay in changing linens. These issues did not meet our hotel's service standards. We are consulting with our housekeeping and operations teams to conduct a comprehensive investigation and make improvements. We plan to implement stricter cleaning measures and room preparation procedures before each guest's arrival. Currently, the in-room telephones are unavailable. For service requests or inquiries, please contact us via WhatsApp. We will respond as soon as possible. Your valuable feedback is crucial for improving our facilities in the future. Thank you again for your support. We will do our best to make your next stay even more enjoyable. Thank you for your attention. The Management Team, Mike Hotel Yogyakarta