Dear Mr/s Fahd F, Thank you for taking the time to share your review and for giving us a perfect rating. We truly appreciate your kind words and are delighted to know that you had a pleasant and memorable stay with us. We remain committed to delivering the best possible service to all our guests, and it is our hope that you and all future guests will continue to enjoy the same high standard of hospitality during each visit. Once again, thank you for your trust and continued support. We wish you and your family good health and all the very best. Yours sincerely, Management Garrya Bianti Yogyakarta

Dear Mr/s Charifa S, Thank you for your kind review and positive feedback. We truly appreciate your recognition, and we will be pleased to share your comments with our team as a source of motivation and encouragement in their ongoing efforts to deliver exceptional guest satisfaction. We sincerely hope to have the opportunity to welcome you back in the future and provide you with another pleasant and memorable stay. Once again, thank you for choosing Garrya Bianti Yogyakarta. Please take care, and we wish you and your family continued health and well-being. Warm regards, Hotel Management Garrya Bianti Yogyakarta

Dear Valued Guest, Thank you for taking the time to review and rate our hotel so highly. We appreciate your compliments and are delighted to hear that your stay was positive. We are committed to providing the best service to all our guests and hope that you and other guests will have equally memorable experiences on your next stay. Thank you again for your trust and support. We wish you and your family good health and prosperity. Sincerely, The Management Team, Karya Bienti Hotel, Yogyakarta

Thank you very much for visiting, Mrs. Puji, and for choosing Garrya Bianti as your accommodation. We greatly appreciate the time you took to share your experience during your stay, as well as your valuable feedback. We are delighted to hear that you enjoyed our various experience packages, such as sound healing, jamu maker, eco pounding, and VW classic tour. We are committed to providing unique and enjoyable experiences, and we are delighted that you found them exceptional. We also greatly appreciate the appreciation for the quality of our food and the cleanliness of our rooms. We always strive to maintain guest comfort and ensure that every corner of our hotel is always in top condition. However, we are also very sorry to hear that some aspects of our service did not meet your expectations. This is particularly related to the inadequate information received during the communication process with customer service via WhatsApp. There was information that was missed or conveyed in an unclear manner, and we will immediately conduct an internal evaluation to improve the quality of our communication service. Regarding the erroneous information provided regarding the price of the experience package and details of the a la carte breakfast, we apologize for any inconvenience caused. This is certainly not the experience we want for our guests, and we will ensure that any information we provide to guests is clear and accurate going forward. We deeply regret the error in writing the "Happy Birthday" decoration, which did not match the request. We will ensure that similar errors do not occur again in the future and will pay closer attention to every detail of guest requests. We look forward to welcoming Ms. Puji and her family back to Garrya Bianti in the near future and giving us the opportunity to provide even better service. Once again, thank you for your valuable feedback. Best regards, Ridwan Heriyadi, General Manager

Thank you very much for your feedback. We apologize for the unnecessary delay. We look forward to serving you again in the future. We look forward to welcoming you back with even better service. Best regards, Ridwan Heriyadi, General Manager

Thank you for your positive review. We are very pleased to know that you enjoyed the comfort of your room, the friendliness of our staff, and the cleanliness of our hotel. We understand that our location is a bit far from the city center, and we are happy to hear that it supports your goal of enjoying quality time at the resort. We have noted your feedback regarding the variety of breakfast menus, and will be used as material for our evaluation to improve the guest experience in the future. We hope to welcome you back for a more enjoyable experience in the future. Best regards, Ridwan Heriyadi, General Manager

Thank you for your kind words! We’re so glad to hear that your stay—though short—was a memorable one, and we’re especially happy your wife suggested it. It’s great to know you enjoyed the comfort of the hotel, our breakfast offerings, and the variety of activities available. We hope your next visit will be longer so you can experience even more of what we have to offer. Looking forward to welcoming you both back soon. Kind regards, Ridwan Heriyadi, General Manager

Thank you Mr. Danang for this short but meaningful review. We are glad to know that you felt comfortable and satisfied with the cleanliness and quality of our hotel. We hope to welcome you back soon for an equally pleasant stay. Best regards, Ridwan Heriyadi, General Manager

Thank you for choosing to stay with us at Garrya Bianti Yogyakarta and for taking the time to share your feedback. We’re truly pleased to hear that you enjoyed the spaciousness and design of your room, and that it provided a comfortable environment during your stay. However, we sincerely regret that the service, food quality, and limited activities did not meet your expectations. Your comments are invaluable to us as we continuously work to improve our guest experience. We apologize that your visit fell short in several areas and truly appreciate you bringing this to our attention. Please be assured that your feedback regarding service warmth, culinary offerings, and in-house activities has been shared with the respective teams for immediate review and improvement. We do hope to have the opportunity to welcome you back and provide a more memorable and fulfilling stay. Kind regards, Ridwan Heriyadi, General Manager

Thank you very much for the positive comments we have received. We will be happy to welcome you back to Garrya Bianti Yogyakarta. Best regards, Ridwan Heriyadi, General Manager

Thank you very much for the comments from Mr./Mrs. Sugar. We are very happy to receive these very good comments. We look forward to welcoming you back to Garrya Bianti Yogyakarta. Best regards, Ridwan Heriyadi, General Manager

Thank you so much for your short yet powerful feedback. We truly appreciate it. Kind regards, Ridwan Heriyadi, General Manager

Thank you for choosing Garrya Bianti Yogyakarta again and for taking the time to share your experience. We are very pleased to hear that you appreciated our facilities, views, and food quality. We are also very flattered that you consider our property as one of the best hotels/villas in Yogyakarta. However, we would like to express our sincere apologies for the less than satisfactory check-in experience. A situation where the room type was changed without prior confirmation is definitely not our standard of service. We understand how frustrating it was to have to wait until 5:00 PM and receive confusing explanations regarding room availability. We deeply regret the internal communication error that impacted your comfort. We have forwarded your feedback to the relevant team so that similar situations do not happen again in the future. We should have handled this better, including in terms of providing compensation for the inconvenience experienced. Once again, we apologize for the unpleasant experience, and we look forward to welcoming you back with a much smoother and more enjoyable experience on your next visit. Best regards, Ridwan Heriyadi, General Manager