Great customer service, Great location, Great room amenities/very clean! Will definitely stay here again!

Lovely Helpful Friendly Staff.

Handy to town. Very friendly staff. Good quality food.

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Polite staff, very clean and comfortable rooms.

The place was great room was good, however the bath tap did not turn on, and it was the main reason why I had booked that room. No one whatsoever came and checked even after complaining about it. Also staff was very terrible, so many miscommunication and poor management when deals with problems. Not a good first experience

Friendly staff. Great lap pool

Staff are exceptional, very polite and helpful with every request, room has nice balcony overlooking the harbour. Water replenished every day with fresh towels. Convenient location close to everything, plenty of parking for your hire car.

Amazingly friendly welcome, attentive staff constantly checking in when our drinks were low or plate was cleared. Clean comfortable room, we loved our stay

Clean room. Great staff

Right from the start we were welcome with an amazing staff. Check in was quick and easy. Staff assisted us with carrying all our luggage’s to the room while we sipped on the complimentary drink. Through out our 7 day stay at the Sheraton, we felt nothing but genuine hospitality and care from the team in Apia. Thank you for making our trip extra special. The room was clean and very spacious. The check out was just as easy and quick.

Enjoyed our stay, we had the King Harbor view room, everything was perfect except the shower/bath which was very dirty and quite small, location of toilet was in a weird spot facing and almost touching the wall, no extractor fan in bathroom, ranch slider was stuck and difficult to open & close, othwise location of Hotel was perfect, with exceptional service. Comfy bed & staff welcomed us with words made out of petals n leaves on our bed to congratulate us on our anniversary which was a very nice touch, thank you 🙏

Wellness centre staff was lovely, massage was wonderful, exactly what I needed ❤️ Staff were polite, professional and helpful. Services were timely and thorough. Room and all areas were clean and felt safe. Electrical outlets needed single maintenance call out. All together, our family really enjoyed our stay.

Love the staff and service, breakfast buffet has a variety to choose from, great pool for kids, walking distance around town and shops

We booked our stay in advance and paid the same if not more then the rest of my family, but they all ended up staying in the main building and we were relegated right out the back, above the wellness centre. That was disappointing as my children were located far away from the rest of their cousins and felt isolated back there. There was a direct entry from where we were, to the car park, but always felt a little unsafe as it was opened all night and though there was always people present near the gate, we weren’t sure who were employees and who were strangers lurking around the area.

Our kids loved the pool and we used the gym and spa were great! Some of the food didn’t seem super fresh and took quite some time. We also had an issue w the safety and security of our room and belongings but overall we made the most of our stay and had a good time. Most of the staff were lovely and very helpful.

Thank you for making my mom and sisters stay comfortable while attending a funeral. Appreciate you all.

Clean room. Room was always swept and sheets were clean daily.

The breakfast menu was quite limited.

We enjoy the staff hospitality. The service provided by all the staff. The rooms are always fresh and clean. The pool facilities. The conveniences of where the hotel is located.