We turned up to a dilapidated, run down, unsafe, dirty place. We tried to cancel because it would not be safe for women to stay. I am in the process of trying to get a refund. No staff, 24 hour live in security in an abandoned restaurant, everywhere around willen lake closed. Under no circumstances would my husband allow me to stay. It was disgusting. Went to stay at Novotel 100/100!

Location and staff great. Pub below venue is closed and for sale but good pub food a 5 minute walk away. Property in need of air conditioning for summer stays though although a fan is provided which is insufficient to cool the room. Location overlooking the lake and bird life is superb and car park fees go to the park upkeep so are justified. Overall good but too hot in the room.

This hotel is extremely run down and in and around the building smells of drugs. Although in a potentially lovely setting everything is closed and run down.

This is a basic hotel with great views and lots to do nearby. It’s good value for the money. I recommend booking a lake view with a balcony. Only downside was no air conditioning, not great during a heatwave.

Comfortable room and a nice location. Pity they don't have their own parking, as the Willen Lakes parking charges for overnight stays are extortionate.

Property is in need of an upgrade, carpets are worn, paint coming off the doors, the place is ok to stay in but 100% needs an upgrade, no plug sockets next to the beds, something was on the wall in the bathroom and ripped off and replaced but the wall was never repainted or fixed, looks tired, bed is is very high to get on, also having to pay for parking to stay there adds a lot to the cost of the room should be included in the price

The room was clean and comfortable, and the lake view was beautiful. The onsite pub and restaurant had just closed down , which meant a walk alongside the lake which was only a few minutes, to the pub restaurant next to a Premier inn. There was a lot of activity on the lake when we arrived and other activities advertised on site. This was only a stopover for us but was pleasant

Check in was terrible, I arrived about 11pm, no one was there apart from a note on the door to call a central receptionist who then WhatsApped the codes to get in and to get my room key. Couldn’t find my room and had to call back to be told I was in another building. Had trouble finding the right door to get in the next building and then had no code for that building and had to cal back again. Parking was in the dark and payment machines were to dark to see Room was ok but not the best but the check in and out was shocking

Had a nice stay here. Room was clean, tidy and warm. Location is beautiful. A Greene King below and a nice cafe opposite. Would definately stay here again.

Terrible, needs an upgrade. When I arrived there was a pint glass in the bathroom. Due to a broken flush that was left as there method to flush.

Very old hotel that looks shabby in all honesty. If the vibe is meant to be that of an abandoned Premier Inn then it does the job perfectly! Also a lot of noise from the football pitches outside, though it didn't go on too late. On the upside, it was clean and the staff were friendly, plus it was warm in the room (which was required for winter!). Plenty of tea/coffee to be had and it is a nice location with walks and scenic views. 2 pubs nearby as well.

Lovely room and incredibly clean which is nice. However hardly any staff there ever. We had an issue with a couple of things and no one there to sort it so just had to make do. Also at night there is an emergency exit light which is extremely bright and nothing to black it out. The views were really lovely though and the place is quiet. My partner had a lot of difficulty getting into our room though as there was no one at reception and we booked for two. He had to call a number whilst I was at work and the lady on the phone wasn't helpful or proactive about the situation. She also gave my room number out to the wrong guy which is a safety breach.

It was ok

No hot water and incredibly cold room. Radiator not satisfactory for room

I rarely give these but I’m afraid the Willen was poor on so many levels. When we got there we paid £15 per night per vehicle the Cleaning of the room was shocking with awful dust on walls headboard and lampshades. Housekeeping didn’t come in over out three night stay. My tv had clearly not been working on any channel for a while but luckily I packed a laptop. Internet was beyond shocking so had to tether to my phone to watch anything. It’s clear the hotel is struggling financially but these things are basic for travellers needs!

Needs updating

Said it had car parking then a £14 charge. No iron in room. Tiny tv... Bathroom / shower in poor condition, carpet crap, just poor and unwelcominf

The outside of property was dirty. The inside decor was tired there was bad smell of drug taking outside property Rooms tired bad stains on chair. Lights not working. Extractor fan wasn’t working on bathroom. This was a birthday gift for my husband

Firstly got there we booked a view and balcony of the lake they gave us a shabby old room a disabled room with a window onto the lake no tv working no hot water staff was rude to my partner when he spoke to them about this matter told us they didn’t have the room we wanted after lying they then gave us a room with balcony and view no hot water untill we spoke to staff in the morning not great

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