Good service and good hotel.

Clean room quick check in and awesome view. it has everything you looking for.

Nice outdoor hot tubs, steam room and sauna.

The staff were so friendly! Very clean hotel, the pools are absolutely amazing!

From the moment we arrived, everything felt thoughtfully designed for comfort, relaxation, and style. The hotel has a modern yet cozy mountain vibe that fits Banff perfectly. One of the highlights of our stay was the hot pool and sauna—a true luxury after a long day of exploring. Clean, well-maintained, and incredibly relaxing, it made our experience feel elevated and special. The rooms were immaculate, comfortable, and beautifully designed, with high-quality finishes and extremely comfortable beds. The staff was friendly, attentive, and genuinely welcoming, always happy to help with recommendations or anything we needed. The location is ideal—close to downtown Banff, restaurants, and attractions—yet still peaceful and quiet. Overall, The Otter Hotel exceeded expectations in every way. I highly recommend it to anyone visiting Banff and would absolutely stay here again.

Beautiful clean, spotless room - very welcoming !! With All the amenities that we wanted ! Loved the bed and pillows! The staff were absolutely excellent ! I will say Josh at the Front Desk was so friendly and accommodating, helped us with picking out the complimentary teas from Jolene’s and then later dropped off a lovely Chocolate birthday treat with a card for my Birthday !!I I didn’t know the names of the other two ladies (but they were also helpful). Totally enjoyed up on the rooftop with the hot tubs and the sitting areas with individual fire pits !! Overall a great Birthday Getaway and we will be back !! ❤️👍🎉🥂

The staff were incredibly welcoming and knowledgeable, far exceeding our expectations. The hot pools and fireplace areas were fantastic, and the breakfast at the restaurant was delicious. A truly wonderful experience!

Yes , great place

Staff very courteous and helpful. Like the location. Large bldg with some walkng around to get to our room.

This is a fantastic hotel with great amenities. The rooftop hot tub was great, beds were comfortable, and the coffee was also delicious. Would recommend staying here.

Everything is perfect in this hotel but only one comment that doesn’t impress me… the housekeeper forgot to refill the body wash on our bathroom. Almost empty when we stayed

Great staff, amazing hot tub views, great food and location.

Loved it!

The room and hot pools.

The hotel is incredible, the attention, the amenities, the location is all perfect, only the housekeeping staff should work more on their work with the stay over, I left a tip for a better service but they took the money and did not change the sheets (and the pillows were dirty) they only put them like that without checking, they did not refill soap or shampoo, but if it is not for the Houseman (I do not remember the name) but he is from London, he did an excellent job, very attentive, helpful, excellent recommendations about him and the hotel

The staff were prompt, polite and helpful. The room was clean, bright with lots of storage and amenities. The coffee options were superb - and the daily order was excellent. The hotel restaurant was spectacular with exceptional food. While the hotel is a little far from downtown, transit was fast and quick should you not want to walk. All in all an amazing place to stay.

Amazing experience food is great

An overall incredible hotel experience!! Big ol’ hot tubs with tons of space for several groups with insane mountain views! Coffee program was delightful. Special shout out to Dave who was an absolute pleasure checking us in and helping set our Banff trip off on such a positive note! Also, we read some reviews that made us concerned about the heating units in the room, but they really didn’t bother our group of 4 at all. We adjusted the angle of the fan and the noise didn’t wake us up at all. We all agreed we would love to come back to Banff and would 100% stay at the Otter Hotel again! Such a high end experience for a reasonable price!

Staff was helpful and pool was great, room was fine. Had to request more facial tissue and body wash. Broken tea kettle (fixed by a great staff member). For the price I would stay closer to Downtown Banff next time.

Room was stunning, the hot tubs were fantastic, would come back in a heartbeat! Also totally loved the restaurant! We had a fantastic breakfast. 10/10 on everything!