Otter Hotel

Hotels
9.4
/10
Exceptional
293 reviews

What Guests Say About Their Stay

Jesse

10.0
/ 10
The Otter was fantastic! The restaurant down stairs “God Folk” was great and very reasonably priced given the dishes being served. If I had to say a negative I would say that although our room was very clean, the hallways were noticeably dirty and could be vacuumed more regularly. The fitness and hot tub area is amazing with beautiful mountain views. We got engaged on this trip and The Otter definitely added to the romantic feel of the weekend.

Justus

10.0
/ 10
Beautiful view from hot pools, loved the sauna, clean modern rooms! Would stay again

Adam

10.0
/ 10
From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10.
In the Area
See Map
1000 600 Banff Ave, Alberta, Canada, T1L1H8

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Otter Hotel is a good choice when you are visiting Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Otter Hotel

1000 600 Banff Ave, Alberta, Canada, T1L1H8
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Discover More About Otter Hotel

Location


Staying at Otter Hotel is a good choice when you are visiting Alberta.

About Otter Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Otter Hotel exclusively for you.

Otter Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Otter Hotel.

All facilities in Otter Hotel

Others Otter Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

General

  • Parking
  • Fireplace in lobby

Things to Do

  • Hot tub

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Otter Hotel

Important Note
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Otter Hotel
174
Another facilities in Otter Hotel
Others, Smoke-free area, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked question in Otter Hotel

What are available facilities at Otter Hotel?
There are top facilites at Otter Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Otter Hotel?
The standard check-in time at Otter Hotel is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Otter Hotel?
Otter Hotel is a 4.0-star hotel.
How many rooms are available at Otter Hotel?
Otter Hotel has 174 rooms in total.
What do past guests say about Otter Hotel?
Otter Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Otter Hotel

9.4
Exceptional
From 293 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
Bhavreet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing
Jacqueline
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall, great stay, staff was great. Location and outdoor hot tub fantastic!
Jesse
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Otter was fantastic! The restaurant down stairs “God Folk” was great and very reasonably priced given the dishes being served. If I had to say a negative I would say that although our room was very clean, the hallways were noticeably dirty and could be vacuumed more regularly. The fitness and hot tub area is amazing with beautiful mountain views. We got engaged on this trip and The Otter definitely added to the romantic feel of the weekend.
Read More
Justus
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful view from hot pools, loved the sauna, clean modern rooms! Would stay again
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We love our stay and definitely we will come back!
Adam
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10.
Read More
Won joon
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They need to expand their parking stalls It’s impossible to get in and out of the vehicle unless u drive tiny sedan Barley fit my suv into parking stall and door was only able to open like 5 inch because of poll on every stall. Body wash was out after 2 squeeze had to wait around half way through the shower to get them to come top it up.
Read More
Jesse
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was nice
Braden
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great hot tub
Mohammed
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was good, so was the pool. Overall no complaints or concerns but felt the staff at front desk could be a but more seemingly friendly
Yumiko
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very clean room, great rooftop hot tubs and sauna.
Jayden
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hot tubs were excellent with views of the mountain, really a bummer that the hotel doesn't provide slippers to use for this area so remember to pack flip flops. Staff were super nice, the hotel is a bit of a walk to downtown Banff but the complimentary bus pass they give out is the perfect solution! Sudden Sally next-door at their sister hotel is delicious and has 50% off every afternoon! Room was great, love the Rocky Mountain soap co fo everything.
Read More
Mara
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I love this place very clean 👍
Sabrina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everythint about the Otter is perfect. Great rooms. Amazing spa (hot tub and sauna) amenities.
Melanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An absolute amazing experience. Would recommend anyone to stay here
David
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
jaspreet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The mountainview from the hot tub really did it for me!!
Cameron
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice facility
Alex
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice hotel with friendly staff
Tuyishimire
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I really liked the service at Otter Hotel. The staff were friendly and helpful, and everything was clean and comfortable. They truly deserve more stars. I had a great experience and I can confidently recommend this hotel to other people
Number of reviews per page
20
40

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Others 4 Otter Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 293 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
Bhavreet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing
Jacqueline
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Overall, great stay, staff was great. Location and outdoor hot tub fantastic!
Jesse
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Otter was fantastic! The restaurant down stairs “God Folk” was great and very reasonably priced given the dishes being served. If I had to say a negative I would say that although our room was very clean, the hallways were noticeably dirty and could be vacuumed more regularly. The fitness and hot tub area is amazing with beautiful mountain views. We got engaged on this trip and The Otter definitely added to the romantic feel of the weekend.
Read More
Justus
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful view from hot pools, loved the sauna, clean modern rooms! Would stay again
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We love our stay and definitely we will come back!
Adam
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10.
Read More
Won joon
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

They need to expand their parking stalls It’s impossible to get in and out of the vehicle unless u drive tiny sedan Barley fit my suv into parking stall and door was only able to open like 5 inch because of poll on every stall. Body wash was out after 2 squeeze had to wait around half way through the shower to get them to come top it up.
Read More
Jesse
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was nice
Braden
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great hot tub
Mohammed
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was good, so was the pool. Overall no complaints or concerns but felt the staff at front desk could be a but more seemingly friendly
Yumiko
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Very clean room, great rooftop hot tubs and sauna.
Jayden
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hot tubs were excellent with views of the mountain, really a bummer that the hotel doesn't provide slippers to use for this area so remember to pack flip flops. Staff were super nice, the hotel is a bit of a walk to downtown Banff but the complimentary bus pass they give out is the perfect solution! Sudden Sally next-door at their sister hotel is delicious and has 50% off every afternoon! Room was great, love the Rocky Mountain soap co fo everything.
Read More
Mara
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I love this place very clean 👍
Sabrina
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everythint about the Otter is perfect. Great rooms. Amazing spa (hot tub and sauna) amenities.
Melanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

An absolute amazing experience. Would recommend anyone to stay here
David
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
jaspreet
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The mountainview from the hot tub really did it for me!!
Cameron
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice facility
Alex
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice hotel with friendly staff
Tuyishimire
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I really liked the service at Otter Hotel. The staff were friendly and helpful, and everything was clean and comfortable. They truly deserve more stars. I had a great experience and I can confidently recommend this hotel to other people
Number of reviews per page
20
40