Otter Hotel

The property was very nice, and the staff kind and helpful. I did however feel the room was lacking some basics. There was no full length mirror, iron, or microwave. The hot tub was great but there weren't any towels available when we were there. Also it would be nice to offer room service and drinks~ snacks at the hot tub. The internet service was down for 2 days so we couldn't watch the local news. Disappointed for the amount we paid.

The hotel is perfectly located on Banff Avenue across from the local Bus transit system. It is a beautiful hotel with many amenities. The staff was polite and courteous.

Great, quiet location. Friendly staff. Garaged parking readily available. Hotel provides tickets for local ROAM bus transit. Yummy breakfast and dinner menu.

Great hotel

Nice hotel

We had a very nice stay at the Otter Hotel. The property itself is beautiful, and the staff were wonderful—friendly, helpful, and welcoming throughout our stay. The rooms were also clean and comfortable. The only downside was the AC units. They were quite loud, and whenever they turned on, there was a noticeable blast of cold air. If you’re sleeping next to the unit, the noise and sudden burst of air could definitely wake you up during the night. Overall, though, we really enjoyed our stay and would definitely consider staying here again. With some improvements to the AC units, it would be an excellent experience.

Hot tubs are definitely great feature. Restaurant staff were super attentive and professional.

Good location

hot pool and location

Rooms were clean and friendly staff. Transportation from hotel to downtown and other places were so convenient

Very clean, great amenities, helpful and friendly staff. Highly recommend

The otter hotel was amazing. They did provide bus tickets to downtown and it was a wonderful stay!

I loved that they gave you your choice of coffee and tea and put it in a little bag for you when you check in. The hot pool area was amazing, and included several seating areas with fire pits and a spectacular mountain back drop.

Beautiful property, amenities were great, staff were very helpful.

Had a wonderful experience here, we will be back for sure. Clean, friendly staff, amazing food. Only down side was our room was next to a door that lead outside and it was frequently used through day/night and was a little loud.

Staff was attentive and very nice. Rooms were clean and housekeeping was phenomenal! Hot tubs were clean and well maintained! Would absolutely stay here again.

The hotel is located far from Banff center, but they provided free bus passes.

Excellent stay in every way! Big rooms with balconies. Fresh pour over coffee in room. Locally made soaps and shampoos. Free bus tickets to get to town, which was also walkable. Great gym, sauna and hot pools all with mountain views. Free parking in onsite garage. I rarely leave a review, but this hotel really earned my praise.

Loved our stay here! The vibe was so inviting, and the staff truly treated us like family with their warm smiles. The bedroom was super clean and comfortable, giving us the perfect spot to unwind after a long day. 10/10 recommend!

We had a great stay at the Otter Hotel in Banff! The hotel was very clean throughout our visit, and every staff member we interacted with was incredibly friendly and helpful. One of the highlights was the rooftop hot pools—they were the perfect way to relax after a day of hiking and exploring! We also really appreciated the complimentary Roam bus pass, which made it easy to get into downtown Banff. That said, the walk into town was only about 15–20 minutes, so it was convenient either way. The only downside was that the rooms did not have a microwave. We were hoping to save a little money by preparing some simple meals, but with only a hot kettle available, our options were pretty limited. We ended up buying instant ramen and oatmeal from the convenience store across the street, since those were about the only foods we could easily make. Overall, I would recommend the Otter Hotel. The excellent staff, clean facilities, relaxing hot pools, and convenient location made for a wonderful stay. Just keep the lack of a microwave in mind if you plan on preparing your own meals.