水獭酒店

The hotel is located on the north side of Banff town, right along the main road (the town basically has one main north–south street), with a bus stop directly in front, which makes it very convenient. The hotel has two small outdoor hot pools with a beautiful snowy mountain backdrop — a very nice experience. There is also the Good Folk restaurant on the ground floor; it has a great atmosphere, though a bit expensive. At check-in, the front desk provides free transit passes (valid for 3 days; you can request another one after it expires) and complimentary coffee grounds. Toothbrushes and toothpaste are available upon request. Our room did not have bathrobes. When we asked the front desk, we were told they were in short supply and none were available, so we had to use bath towels to go to the hot pool. There was no microwave in the room initially, although we noticed an unused microwave placed on the carpet between our room and the neighboring one. Out of curiosity, I asked the front desk, and they immediately arranged to move it into our room (it seems like it might actually be standard equipment, but you need to request it). The hotel does not provide slippers. The room itself was decent overall. However, the heater/air conditioning unit was quite noisy. It would occasionally turn on during the night for heating, which slightly affected our sleep. One small tip: do not leave food on the balcony — birds will take it. Overall, we were quite satisfied with

房間

Great view

热水持别差

The surrounding environment is very comfortable. It would be better if slippers were provided.

Nice

Chambres propres, piscines extraordinaires. Le personnel est super sympathique et l’hitel est parfaitement située

Amazing! Outdoor spa area even better than the photos

The hot tubs are the highlight!

Excellent hotel. Staff are incredible, the location is perfect for mountain access and short walk to Banff central. Only one thing to question is housekeeping. Very inconsistent service of room. Linen & towels changed only if you ask.

Microwave

Outdoor hot tub was amazing!

Stayed here recently and overall had a solid experience. The room was clean, amenities were decent, and the location made it super easy to catch buses to the ski hills - which was a big plus. Hot tub was really amazing - great views of the mountains. But honestly, the highlight of our stay was a staff member named Reese. Without being asked, Reese tracked down a microwave, toaster, and cutlery for us - the kind of initiative you just don't expect from hotel staff. Friendly, proactive, and genuinely went out of their way to make our stay better. That's the kind of person who deserves to move up. Minor note: a vacuum pass during a multi-night stay would've been appreciated, but it's a small thing. Would stay again - especially knowing Reese is on the team.

Room is clean and spacious, staffs are helpful and the rooftop hot tub is amazing.

Hotel is nice , clean , beautiful hotel for the mountains. Hot tubs are great and with heated floor in the pool area Nice to get bus passes to downtown ..that is a great feature. It was definitely disappointing as we asked for a quiet area and our luck was with us as we got placed by the loudest family of children who wake up at 7am slamming doors multiple times with no consideration of us around. Plus the elevator was right next to our room so it was definitely not a quiet area in the hotel. We came to relax and sleep in as we have been exhausted from our jobs. So my next request will be please put us by the loudest area then maybe a hotel will finally give us a quiet area.

The resort was very nice, the outdoor hot tubs awesome

Otter hotel is clean and new, and hot tub is definitely high light! Location is convenient. The hotel is very thoughtful, it provides bus tickets through Banff ave, and close to the shuttle bus stations to ski resort.

Overall a good stay, nice hotel, friendly staff, convenient location & free parking. Downside, doors on rooms (to hallway) do not have the typical smoke seal or threshold, meaning the hallway noise, and noise from other rooms nearby are not softened at all! We were woken up twice by staff standing in the hallway talking loudly on their walkie talkies. Not awesome!

Cleaning staff knocked on our door at 9am on the day of checkout. When we said we weren’t ready, the staff member yelled through the door “when are you leaving?” Have never experienced this at a hotel before. We’re leaving at checkout time.

Great new hotel. Excellent bar and restaurant. Beautiful views from the hot tubs. On the edge of town, easy to get out to the mountains. Bus passes included to get around town and the valley.