오터 호텔

호텔의 구성은 좋았으나 직원의 응대가 불친절했습니다. 체크인 시 여권과 각종 물건을 손으로 건내주는게아니라 살짝 밀어서 주더라구요. 또한 전체적인 응대도 귀찮게 느껴졌습니다.

The property was very nice, and the staff kind and helpful. I did however feel the room was lacking some basics. There was no full length mirror, iron, or microwave. The hot tub was great but there weren't any towels available when we were there. Also it would be nice to offer room service and drinks~ snacks at the hot tub. The internet service was down for 2 days so we couldn't watch the local news. Disappointed for the amount we paid.

The hotel is perfectly located on Banff Avenue across from the local Bus transit system. It is a beautiful hotel with many amenities. The staff was polite and courteous.

施設内のレストランは何を食べても美味しかったです。部屋は清潔かつスタイリッシュで良かったです。備え付けのハンドソープやシャンプー類が地元のブランドのものでとても良い香りでした。

Great, quiet location. Friendly staff. Garaged parking readily available. Hotel provides tickets for local ROAM bus transit. Yummy breakfast and dinner menu.

Great hotel

Nice hotel

We had a very nice stay at the Otter Hotel. The property itself is beautiful, and the staff were wonderful—friendly, helpful, and welcoming throughout our stay. The rooms were also clean and comfortable. The only downside was the AC units. They were quite loud, and whenever they turned on, there was a noticeable blast of cold air. If you’re sleeping next to the unit, the noise and sudden burst of air could definitely wake you up during the night. Overall, though, we really enjoyed our stay and would definitely consider staying here again. With some improvements to the AC units, it would be an excellent experience.

Hot tubs are definitely great feature. Restaurant staff were super attentive and professional.

Good location

hot pool and location

Rooms were clean and friendly staff. Transportation from hotel to downtown and other places were so convenient

Very clean, great amenities, helpful and friendly staff. Highly recommend

The otter hotel was amazing. They did provide bus tickets to downtown and it was a wonderful stay!

I loved that they gave you your choice of coffee and tea and put it in a little bag for you when you check in. The hot pool area was amazing, and included several seating areas with fire pits and a spectacular mountain back drop.

Beautiful property, amenities were great, staff were very helpful.

Had a wonderful experience here, we will be back for sure. Clean, friendly staff, amazing food. Only down side was our room was next to a door that lead outside and it was frequently used through day/night and was a little loud.

Staff was attentive and very nice. Rooms were clean and housekeeping was phenomenal! Hot tubs were clean and well maintained! Would absolutely stay here again.

The hotel is located far from Banff center, but they provided free bus passes.

Excellent stay in every way! Big rooms with balconies. Fresh pour over coffee in room. Locally made soaps and shampoos. Free bus tickets to get to town, which was also walkable. Great gym, sauna and hot pools all with mountain views. Free parking in onsite garage. I rarely leave a review, but this hotel really earned my praise.