Fun

They charge a premium rate of a 5 star hotel but lack the amenities and the view. Our room was so tiny that we barely had room to move and we had the worse room in the hotel. We were in the second floor which was actually the ground floor and our 'balcony' was ground floor level to a street. We couldn't even open our door or sit outside and enjoy a coffee because there was no view at all and we didn't feel safe as anyone can walk into thru the ground floor 'balcony'.

Clean beautiful rooms amazing hot tubs

Great place.

Good spot! Good showers, hot pools are very nice, and the restaurant has really good food!

Amazing

Heated underground parking was great. The hot tubs are wonderful to warm up after a day of snowboarding. Staff was friendly and helpful. The Otter was great!

Amazing staff, location, and property/amenities. Will be staying there again when in Banff.

Everything was great

hot tub is a bit small.

Super petit hôtel

Fantastic stay. We loved the room and amenities. Real in room cofffee with fresh cream or milk. Nice touch. Enjoyed the Outdoor hot pools, big pools not tiny hot tubs, looking up at the mountains. Used them everyday. The property is a ways from downtown but the free roam bus passes save your parking worries. We did not use the restaurant so can’t comment on that. Indoor parking in the parkade makes it super easy too! Highly recommend this property.

Great staff and service. We were early to check in so they let us use the hot tubs and rushed to get our room ready early for no extra charge. Heated underground parking was a great benefit

Great time!

Architectural details were beautiful, hot tub is great! Went to Good Folk for breakfast and it was sooo delicious, as was the excellent happy hour at Sudden Sally just next door.

Nice staff, very clean.

Everything is perfect! Love this hotel!

Our stay at the Otter Hotel was very pleasant. The rooms were clean and comfortable. The hotel staff was friendly and helped with restaurant suggestions and provided umbrellas on a rainy day. There was plenty of parking in the heated garages. The ski lockers were very convenient. The coffee and hot chocolate amenities are a very nice touch. Our family ate dinner at the restaurant on site one evening. The food was just "ok" and a bit pricey. We preferred the breakfast and lunch at the sister property right next door at Sudden Sally. It is a 40 minute drive Lake Louise ski resort and a 20 minute drive to Sunshine ski. Overall, I would stay here again and recommend this hotel.

The hotel was terrific, easy underground parking, spa like roof top hot tub area with many gas fire pits. It's a bit further down the Banff strip then others but not a big deal.

perfect hotel, great design, great service easy to get to the ski resorts highly reccomended