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Otter Hotel

Hotels
9.4
/10
Exceptional
1,931 reviews

What Guests Say About Their Stay

rob

10.0
/ 10
Stayed here recently and overall had a solid experience. The room was clean, amenities were decent, and the location made it super easy to catch buses to the ski hills - which was a big plus. Hot tub was really amazing - great views of the mountains. But honestly, the highlight of our stay was a staff member named Reese. Without being asked, Reese tracked down a microwave, toaster, and cutlery for us - the kind of initiative you just don't expect from hotel staff. Friendly, proactive, and genuinely went out of their way to make our stay better. That's the kind of person who deserves to move up. Minor note: a vacuum pass during a multi-night stay would've been appreciated, but it's a small thing. Would stay again - especially knowing Reese is on the team.

Samantha

10.0
/ 10
Room is clean and spacious, staffs are helpful and the rooftop hot tub is amazing.

Qian

10.0
/ 10
Otter hotel is clean and new, and hot tub is definitely high light! Location is convenient. The hotel is very thoughtful, it provides bus tickets through Banff ave, and close to the shuttle bus stations to ski resort.
In the Area
See Map
1000 600 Banff Ave, Alberta, Canada, T1L1H8

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Otter Hotel is a good choice when you are visiting Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
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What's around Otter Hotel

1000 600 Banff Ave, Alberta, Canada, T1L1H8
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Lobby Otter Hotel
Lobby 2 Otter Hotel

Discover More About Otter Hotel

General


Near Tunnel Mountain

Location


With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. This hotel is 3.6 mi (5.8 km) from Upper Hot Springs and 3.6 mi (5.8 km) from Banff Gondola.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Victoria Glacier - 0.5 km / 0.3 mi
Surprise Corner - 1.1 km / 0.7 mi
Banff Lake Louise Tourism Bureau - 1.5 km / 0.9 mi
Banff National Park Information Centre - 1.5 km / 0.9 mi
Canadian Ski Museum West - 1.5 km / 0.9 mi
Banff Off-Leash Dog Park - 1.5 km / 0.9 mi
Banff Centre for Arts and Creativity - 1.6 km / 1 mi
Banff Legacy Trail - 1.6 km / 1 mi
Bow River - 1.6 km / 1 mi
Canada House Gallery - 1.8 km / 1.1 mi
Banff International Research Station - 1.9 km / 1.2 mi
Banff Park Museum - 2 km / 1.2 mi
Tunnel Mountain Trail - 2 km / 1.2 mi
Walter Phillips Gallery - 2 km / 1.3 mi
Central Park - 2.1 km / 1.3 mi

The nearest major airport is Calgary International Airport (YYC) - 135 km / 83.9 mi

Facilities


Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining


Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.

Rooms


Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Otter Hotel

Swimming Pool Otter Hotel
Swimming Pool
Fitness Center Otter Hotel
Fitness Center
Lobby Otter Hotel
Lobby
Exterior Otter Hotel
Exterior
Others Otter Hotel
Others

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Connectivity

  • Free WiFi

General

  • Fireplace in lobby

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Otter Hotel

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Otter Hotel
174
Another facilities in Otter Hotel
Smoke-free area, Luggage storage, Multilingual staff, 24-hour Receptionist, Free WiFi

Frequently asked question in Otter Hotel

What are available facilities at Otter Hotel?
There are top facilites at Otter Hotel such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Otter Hotel?
The standard check-in time at Otter Hotel is starting from From 16:00 while the latest check-out time is at Before 11:00
How many stars does Otter Hotel have?
Otter Hotel is a 4.0-star hotel.
How many rooms does Otter Hotel have?
Otter Hotel has 174 rooms in total.
Is there parking at Otter Hotel?
Yes, Otter Hotel provides a car park. Please contact the property directly for more details.
See All

More Reviews from Other Guests in Otter Hotel

Overall Ratings & Reviews Otter Hotel

Other sources (1,931)
9.4
Exceptional
From 1,931 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
rob
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed here recently and overall had a solid experience. The room was clean, amenities were decent, and the location made it super easy to catch buses to the ski hills - which was a big plus. Hot tub was really amazing - great views of the mountains. But honestly, the highlight of our stay was a staff member named Reese. Without being asked, Reese tracked down a microwave, toaster, and cutlery for us - the kind of initiative you just don't expect from hotel staff. Friendly, proactive, and genuinely went out of their way to make our stay better. That's the kind of person who deserves to move up. Minor note: a vacuum pass during a multi-night stay would've been appreciated, but it's a small thing. Would stay again - especially knowing Reese is on the team.
Read More
Samantha
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room is clean and spacious, staffs are helpful and the rooftop hot tub is amazing.
Eva
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel is nice , clean , beautiful hotel for the mountains. Hot tubs are great and with heated floor in the pool area Nice to get bus passes to downtown ..that is a great feature. It was definitely disappointing as we asked for a quiet area and our luck was with us as we got placed by the loudest family of children who wake up at 7am slamming doors multiple times with no consideration of us around. Plus the elevator was right next to our room so it was definitely not a quiet area in the hotel. We came to relax and sleep in as we have been exhausted from our jobs. So my next request will be please put us by the loudest area then maybe a hotel will finally give us a quiet area.
Read More
Terry
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The resort was very nice, the outdoor hot tubs awesome
Qian
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Otter hotel is clean and new, and hot tub is definitely high light! Location is convenient. The hotel is very thoughtful, it provides bus tickets through Banff ave, and close to the shuttle bus stations to ski resort.
Cody
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Overall a good stay, nice hotel, friendly staff, convenient location & free parking. Downside, doors on rooms (to hallway) do not have the typical smoke seal or threshold, meaning the hallway noise, and noise from other rooms nearby are not softened at all! We were woken up twice by staff standing in the hallway talking loudly on their walkie talkies. Not awesome!
Read More
Catharina
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Cleaning staff knocked on our door at 9am on the day of checkout. When we said we weren’t ready, the staff member yelled through the door “when are you leaving?” Have never experienced this at a hotel before. We’re leaving at checkout time.
Travis
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great new hotel. Excellent bar and restaurant. Beautiful views from the hot tubs. On the edge of town, easy to get out to the mountains. Bus passes included to get around town and the valley.
Shahrzad
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very clean and modern rooms, fantastic outdoor hot tub. A selection of teabags in the room would have been great.
Monica
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved this hotel! The hot tubs were my favourite part of the stay, second only to the Goodfolk restaurant. The room was clean and modern, even if was on the small side
Daniel
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

What an amazing weekend we just spent at the Otter Hotel in Banff (March 2025). The property was beautifully maintained, the amenities and condition top notch and the staff so accommodating. The hot tub and sauna were an absolute highlight and the rooms were beautiful. Excellent front desk staff!
Yuhang
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay at Otter Hotel! The hotel was clean, modern, and very comfortable, with a cozy mountain vibe. The room was spacious and well designed, the staff were friendly and helpful, and the location was very convenient for exploring Banff. Overall, it was a relaxing and enjoyable stay, and I would happily come back again.
Samuel
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Probably a super clean room super nice no real issues. The balcony lights don’t turn off. The blinds are still pretty dark.
Trevor
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel had a very European feel to it. Very nicely kept, comfortable beds, incredible hot tubs, and two great restaurants, one casual and one more upscale. Both delicious!
Lee
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This is a very welcoming property with excellent, elevated hot pools, a great sauna and sitting area. The staff supplies you with all the accoutrements for pour over coffee in the your room. The rooms are cozy and efficient and don't leave you wanting for more. The underground parking is easy and isn't an extra cost as most places are these days. The resteraunt has fabulous food and all of the staff are friendly. Can't recommend the Otter enough.
Read More
Chris
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful stay! The hot tub was super relaxing and the views were great. Great coffee, loved the bus pass for access to the town and the soaps in the rooms used all local which helped add to the relaxing atmosphere.
Ghazal
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was excellent! Highly recommend.
Margaretha
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful & practical rooms. Hands down my favourite bathroom products and in refillable dispensers in stead of bite-size bottles. The complimentary coffee in the morning is a firm favourite too.
Jill
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location-close to downtown but not in a busy area for when you need downtime.
Melanie
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

What a beautiful experience. The rooms feel very spa-like, amenities and hot tubs/outdoor sitting areas with fire pits create a wonderful oasis. The staff are so friendly and helpful and you can’t beat the amazing dining at Good Folk.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Otter Hotel

Disclaimer

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Overall Ratings & Reviews Otter Hotel

Other sources (1,931)
9.4
Exceptional
From 1,931 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
rob
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Stayed here recently and overall had a solid experience. The room was clean, amenities were decent, and the location made it super easy to catch buses to the ski hills - which was a big plus. Hot tub was really amazing - great views of the mountains. But honestly, the highlight of our stay was a staff member named Reese. Without being asked, Reese tracked down a microwave, toaster, and cutlery for us - the kind of initiative you just don't expect from hotel staff. Friendly, proactive, and genuinely went out of their way to make our stay better. That's the kind of person who deserves to move up. Minor note: a vacuum pass during a multi-night stay would've been appreciated, but it's a small thing. Would stay again - especially knowing Reese is on the team.
Read More
Samantha
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room is clean and spacious, staffs are helpful and the rooftop hot tub is amazing.
Eva
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel is nice , clean , beautiful hotel for the mountains. Hot tubs are great and with heated floor in the pool area Nice to get bus passes to downtown ..that is a great feature. It was definitely disappointing as we asked for a quiet area and our luck was with us as we got placed by the loudest family of children who wake up at 7am slamming doors multiple times with no consideration of us around. Plus the elevator was right next to our room so it was definitely not a quiet area in the hotel. We came to relax and sleep in as we have been exhausted from our jobs. So my next request will be please put us by the loudest area then maybe a hotel will finally give us a quiet area.
Read More
Terry
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The resort was very nice, the outdoor hot tubs awesome
Qian
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Otter hotel is clean and new, and hot tub is definitely high light! Location is convenient. The hotel is very thoughtful, it provides bus tickets through Banff ave, and close to the shuttle bus stations to ski resort.
Cody
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Overall a good stay, nice hotel, friendly staff, convenient location & free parking. Downside, doors on rooms (to hallway) do not have the typical smoke seal or threshold, meaning the hallway noise, and noise from other rooms nearby are not softened at all! We were woken up twice by staff standing in the hallway talking loudly on their walkie talkies. Not awesome!
Read More
Catharina
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Cleaning staff knocked on our door at 9am on the day of checkout. When we said we weren’t ready, the staff member yelled through the door “when are you leaving?” Have never experienced this at a hotel before. We’re leaving at checkout time.
Travis
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great new hotel. Excellent bar and restaurant. Beautiful views from the hot tubs. On the edge of town, easy to get out to the mountains. Bus passes included to get around town and the valley.
Shahrzad
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very clean and modern rooms, fantastic outdoor hot tub. A selection of teabags in the room would have been great.
Monica
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We loved this hotel! The hot tubs were my favourite part of the stay, second only to the Goodfolk restaurant. The room was clean and modern, even if was on the small side
Daniel
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

What an amazing weekend we just spent at the Otter Hotel in Banff (March 2025). The property was beautifully maintained, the amenities and condition top notch and the staff so accommodating. The hot tub and sauna were an absolute highlight and the rooms were beautiful. Excellent front desk staff!
Yuhang
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay at Otter Hotel! The hotel was clean, modern, and very comfortable, with a cozy mountain vibe. The room was spacious and well designed, the staff were friendly and helpful, and the location was very convenient for exploring Banff. Overall, it was a relaxing and enjoyable stay, and I would happily come back again.
Samuel
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Probably a super clean room super nice no real issues. The balcony lights don’t turn off. The blinds are still pretty dark.
Trevor
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel had a very European feel to it. Very nicely kept, comfortable beds, incredible hot tubs, and two great restaurants, one casual and one more upscale. Both delicious!
Lee
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This is a very welcoming property with excellent, elevated hot pools, a great sauna and sitting area. The staff supplies you with all the accoutrements for pour over coffee in the your room. The rooms are cozy and efficient and don't leave you wanting for more. The underground parking is easy and isn't an extra cost as most places are these days. The resteraunt has fabulous food and all of the staff are friendly. Can't recommend the Otter enough.
Read More
Chris
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful stay! The hot tub was super relaxing and the views were great. Great coffee, loved the bus pass for access to the town and the soaps in the rooms used all local which helped add to the relaxing atmosphere.
Ghazal
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was excellent! Highly recommend.
Margaretha
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful & practical rooms. Hands down my favourite bathroom products and in refillable dispensers in stead of bite-size bottles. The complimentary coffee in the morning is a firm favourite too.
Jill
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location-close to downtown but not in a busy area for when you need downtime.
Melanie
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

What a beautiful experience. The rooms feel very spa-like, amenities and hot tubs/outdoor sitting areas with fire pits create a wonderful oasis. The staff are so friendly and helpful and you can’t beat the amazing dining at Good Folk.
Number of reviews per page
20
40