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Otter Hotel

Hotels
Finding rooms for you...
9.4
/10
Exceptional
2,267 reviews

What Guests Say About Their Stay

Slade

10.0
/ 10
Beautiful property. Staff was very professional and courteous. Our check-in experience was great. Leon went the extra mile to get our itinerary going. He booked transit passes for our stay, secured dinner reservations at Sky Bistro, and booked our gondola tickets for a great ride to and from our dining option. The rooms have a modern lodge feel, updated finishing and mixed materials give a warm, sophisticated, tranquil, resort feel. The outdoor hot tubs are located in an upper deck terrace with a view of the main street and mountains in the distance. Showers have both adjustable shower head as well as large rain shower head. Wall mounted AC unit is a little small and was able to sufficiently cool the room; however, it might struggle during hotter months. Pillow choices were also all the same which was slightly firm so if you want softer pillows you might have to ask for available options or bring your own if you have a strong preference.

Irelyn Cruz

10.0
/ 10
Great stay at this place. Clean rooms and friendly staff. Good Folk restaurant at the main floor has great food and wine selections, servers and Manager were great. Avail of their free bus pass if you’re not driving. Very convenient, bus stops right in front of the hotel.

Lisa

10.0
/ 10
Exceptional hotel, best of our trip! The newly designed Otter Hotel more than met my expectations! - Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it! - Free Transit passes great - In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles. - gorgeous Rocky Mountain locally sourced bathroom products - rooftop hot pools and fire pits wonderful.
In the Area
See Map
1000 600 Banff Ave, Alberta, Canada, T1L1H8

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Otter Hotel is a good choice when you are visiting Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More

What's around Otter Hotel

1000 600 Banff Ave, Alberta, Canada, T1L1H8
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Lobby Otter Hotel
Lobby 2 Otter Hotel

Discover More About Otter Hotel

General
In Banff (Uptown District)

Location
With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff Centre for Arts and Creativity and Banff National Park Information Centre. This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Upper Hot Springs.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cascade Shops - 1.4 km / 0.9 mi
Canadian Ski Museum West - 1.5 km / 0.9 mi
Banff Off-Leash Dog Park - 1.5 km / 0.9 mi
Banff National Park Information Centre - 1.5 km / 1 mi
Lux Cinema Banff - 1.6 km / 1 mi
Carter-Ryan Gallery - 1.6 km / 1 mi
Banff Centre for Arts and Creativity - 1.6 km / 1 mi
Willock & Sax Gallery - 1.6 km / 1 mi
Old Banff Cemetery - 1.6 km / 1 mi
Bow River - 1.6 km / 1 mi
Canada House Gallery - 1.8 km / 1.1 mi
Banff Canoe Club - 1.8 km / 1.1 mi
Jenny Belzberg Theatre - 1.8 km / 1.1 mi
Banff International Research Station - 1.9 km / 1.2 mi
Banff Park Museum - 2 km / 1.2 mi

The nearest major airport is Calgary International Airport (YYC) - 135 km / 83.9 mi

Facilities
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.

Rooms
Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Otter Hotel

Entertainment Facility Otter Hotel
Entertainment Facility
Common Space Otter Hotel
Common Space
Lobby Otter Hotel
Lobby
Exterior Otter Hotel
Exterior
Others Otter Hotel
Others

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

General

  • Parking
  • Fireplace in lobby

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Otter Hotel

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Otter Hotel
174
Another facilities in Otter Hotel
Smoke-free area, Luggage storage, Multilingual staff, 24-hour Receptionist, Fireplace in lobby

Frequently asked question in Otter Hotel

What are available facilities at Otter Hotel?
There are top facilites at Otter Hotel such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Otter Hotel?
The standard check-in time at Otter Hotel is starting from From 16:00 while the latest check-out time is at Before 11:00
How many stars does Otter Hotel have?
Otter Hotel is a 4.0-star hotel.
How many rooms does Otter Hotel have?
Otter Hotel has 174 rooms in total.
Is there parking at Otter Hotel?
Yes, Otter Hotel provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in Otter Hotel

Overall Ratings & Reviews Otter Hotel

Other sources (2,267)
9.4
Exceptional
From 2,267 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
Britney
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us
Lori
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the hall may as well be in your room), no vanity in the bathroom just a shelf over the sink, no extra toiletries other than basic shampoo, conditioner and soap, no robes, no slippers, only one type of pillow that's really thick and firm (not comfortable), no ironing board, no coffee or tea in the room (you have to ask for it at the front desk). There's a gym and hot tubs but the change rooms are really inadequte. Although this hotel covers the basics, it's just that - basic without the luxuries you expect in a luxury hotel but they sure know how to charge..
Read More
Tricia
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location and food
Slade
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful property. Staff was very professional and courteous. Our check-in experience was great. Leon went the extra mile to get our itinerary going. He booked transit passes for our stay, secured dinner reservations at Sky Bistro, and booked our gondola tickets for a great ride to and from our dining option. The rooms have a modern lodge feel, updated finishing and mixed materials give a warm, sophisticated, tranquil, resort feel. The outdoor hot tubs are located in an upper deck terrace with a view of the main street and mountains in the distance. Showers have both adjustable shower head as well as large rain shower head. Wall mounted AC unit is a little small and was able to sufficiently cool the room; however, it might struggle during hotter months. Pillow choices were also all the same which was slightly firm so if you want softer pillows you might have to ask for available options or bring your own if you have a strong preference.
Read More
Irelyn Cruz
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay at this place. Clean rooms and friendly staff. Good Folk restaurant at the main floor has great food and wine selections, servers and Manager were great. Avail of their free bus pass if you’re not driving. Very convenient, bus stops right in front of the hotel.
Lisa
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Exceptional hotel, best of our trip! The newly designed Otter Hotel more than met my expectations! - Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it! - Free Transit passes great - In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles. - gorgeous Rocky Mountain locally sourced bathroom products - rooftop hot pools and fire pits wonderful.
Read More
Andrew
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel was so clean, staff were very helpful, hot tub was a lovely 39°, easy to walk to town and comfy bed & pillows.
Ella
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, beautiful hotel! Perfect for our first visit to Banff
Pamela
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Strongly recommend!
Racquelle
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean
Nicole
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, our visit was good. I had higher expectations. We had to wait almost 2 hours to check in. Front desk staff were curt and not very helpful. We were told after the fact that they had transportation passes we could use for free. After we had already walked the town on foot. The rooms were very small, very deceiving from photos. The AC unit was on the wall right next to the bed, so it blew on you all night and you froze to death. We paid for a Mountain View, and technically, that’s what we had, just a very obstructed view. The location was very convenient to all the sites. Housekeeping was great and restocked all supplies as requested. Overall, I felt it was super expensive, but then we were in a national park.
Read More
Jeff
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice new property. Really well maintained. Staff were lovely. A little bit away from the full on downtown area but it's either a short walk or a short bus ride (they give you free bus passes) so that wasn't really an issue. Really enjoyed our stay.
Meredith
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice, clean (small) rooms. Housekeeping was on top of things and did an amazing job. Hot pools had amazing views, were very well maintained and comfortable. Only thing we had trouble with was trying to do laundry. Only 2 machines on site and 1 was out of order. People were continuously trying to use.
Katia
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place Very clean and comfortable
Daiane
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the perfect stay in Banff town. Free garage parking & bus passes to downtown banff. Free bear rental spray. We used the hot tub everyday after hiking and it was a true lifesaver. The restaurant was perfect after arriving late and the breakfast next door was phenomenal. Truly very impressed by everything and I would recommend to anyone and stay here again
Read More
Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk staff were very helpful and generously let us keep our loaner bear spray for so we could take a hike after we had checked out. The location is a little away from the crowds of downtown which was nice. Only minor issue was the parking garage had pretty tight spots and many were out of service - but at least parking was included as street parking in Banff was a rare commodity.
Read More
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrific i’m beginning to end amazing amenities. Great shampoo with the ribs amazing outdoor hot tubs super!!!!
Mathieu
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Otter is right at the entrance of Banff - it’s a new property (2024) clean modern with public transit and indoor garage for those who rent a car. We loved our stay and would come back any day.
Ketia
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was pristine! Great staff and location, easy access to everything around (gondola, lake minnewanka, Louise and downtown)
carole ruth
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The only complaints that I have were the elevators were extremely slow and the restaurant was way overpriced, otherwise everything was great. Awesome that they have free parking and free roam bus passes
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Otter Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Otter Hotel

Other sources (2,267)
9.4
Exceptional
From 2,267 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
Britney
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us
Lori
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the hall may as well be in your room), no vanity in the bathroom just a shelf over the sink, no extra toiletries other than basic shampoo, conditioner and soap, no robes, no slippers, only one type of pillow that's really thick and firm (not comfortable), no ironing board, no coffee or tea in the room (you have to ask for it at the front desk). There's a gym and hot tubs but the change rooms are really inadequte. Although this hotel covers the basics, it's just that - basic without the luxuries you expect in a luxury hotel but they sure know how to charge..
Read More
Tricia
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Location and food
Slade
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful property. Staff was very professional and courteous. Our check-in experience was great. Leon went the extra mile to get our itinerary going. He booked transit passes for our stay, secured dinner reservations at Sky Bistro, and booked our gondola tickets for a great ride to and from our dining option. The rooms have a modern lodge feel, updated finishing and mixed materials give a warm, sophisticated, tranquil, resort feel. The outdoor hot tubs are located in an upper deck terrace with a view of the main street and mountains in the distance. Showers have both adjustable shower head as well as large rain shower head. Wall mounted AC unit is a little small and was able to sufficiently cool the room; however, it might struggle during hotter months. Pillow choices were also all the same which was slightly firm so if you want softer pillows you might have to ask for available options or bring your own if you have a strong preference.
Read More
Irelyn Cruz
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay at this place. Clean rooms and friendly staff. Good Folk restaurant at the main floor has great food and wine selections, servers and Manager were great. Avail of their free bus pass if you’re not driving. Very convenient, bus stops right in front of the hotel.
Lisa
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Exceptional hotel, best of our trip! The newly designed Otter Hotel more than met my expectations! - Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it! - Free Transit passes great - In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles. - gorgeous Rocky Mountain locally sourced bathroom products - rooftop hot pools and fire pits wonderful.
Read More
Andrew
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Hotel was so clean, staff were very helpful, hot tub was a lovely 39°, easy to walk to town and comfy bed & pillows.
Ella
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location, beautiful hotel! Perfect for our first visit to Banff
Pamela
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Strongly recommend!
Racquelle
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean
Nicole
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, our visit was good. I had higher expectations. We had to wait almost 2 hours to check in. Front desk staff were curt and not very helpful. We were told after the fact that they had transportation passes we could use for free. After we had already walked the town on foot. The rooms were very small, very deceiving from photos. The AC unit was on the wall right next to the bed, so it blew on you all night and you froze to death. We paid for a Mountain View, and technically, that’s what we had, just a very obstructed view. The location was very convenient to all the sites. Housekeeping was great and restocked all supplies as requested. Overall, I felt it was super expensive, but then we were in a national park.
Read More
Jeff
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice new property. Really well maintained. Staff were lovely. A little bit away from the full on downtown area but it's either a short walk or a short bus ride (they give you free bus passes) so that wasn't really an issue. Really enjoyed our stay.
Meredith
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice, clean (small) rooms. Housekeeping was on top of things and did an amazing job. Hot pools had amazing views, were very well maintained and comfortable. Only thing we had trouble with was trying to do laundry. Only 2 machines on site and 1 was out of order. People were continuously trying to use.
Katia
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place Very clean and comfortable
Daiane
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is the perfect stay in Banff town. Free garage parking & bus passes to downtown banff. Free bear rental spray. We used the hot tub everyday after hiking and it was a true lifesaver. The restaurant was perfect after arriving late and the breakfast next door was phenomenal. Truly very impressed by everything and I would recommend to anyone and stay here again
Read More
Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk staff were very helpful and generously let us keep our loaner bear spray for so we could take a hike after we had checked out. The location is a little away from the crowds of downtown which was nice. Only minor issue was the parking garage had pretty tight spots and many were out of service - but at least parking was included as street parking in Banff was a rare commodity.
Read More
Katie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrific i’m beginning to end amazing amenities. Great shampoo with the ribs amazing outdoor hot tubs super!!!!
Mathieu
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Otter is right at the entrance of Banff - it’s a new property (2024) clean modern with public transit and indoor garage for those who rent a car. We loved our stay and would come back any day.
Ketia
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was pristine! Great staff and location, easy access to everything around (gondola, lake minnewanka, Louise and downtown)
carole ruth
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The only complaints that I have were the elevators were extremely slow and the restaurant was way overpriced, otherwise everything was great. Awesome that they have free parking and free roam bus passes
Number of reviews per page
20
40