Otter Hotel

Hotels
Finding rooms for you...
9.4
/10
Exceptional
2,397 reviews

What Guests Say About Their Stay

Brenda

10.0
/ 10
I loved that they gave you your choice of coffee and tea and put it in a little bag for you when you check in. The hot pool area was amazing, and included several seating areas with fire pits and a spectacular mountain back drop.

Brittany

10.0
/ 10
Had a wonderful experience here, we will be back for sure. Clean, friendly staff, amazing food. Only down side was our room was next to a door that lead outside and it was frequently used through day/night and was a little loud.

Angela

10.0
/ 10
Staff was attentive and very nice. Rooms were clean and housekeeping was phenomenal! Hot tubs were clean and well maintained! Would absolutely stay here again.
In the Area
See Map
1000 600 Banff Ave, Alberta, Canada, T1L1H8

Main Facilities

See more
Parking
Luggage storage
Elevator
Fitness center
Multilingual staff
24-hour Receptionist
Staying at Otter Hotel is a good choice when you are visiting Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more

Otter Hotel Address: Map & Location

1000 600 Banff Ave, Alberta, Canada, T1L1H8
Discover More Places
Lobby Otter Hotel
Lobby 2 Otter Hotel

Discover More About Otter Hotel

General
In Banff (Uptown District)

Location
With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff Centre for Arts and Creativity and Banff National Park Information Centre. This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Upper Hot Springs.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cascade Shops - 1.4 km / 0.9 mi
Canadian Ski Museum West - 1.5 km / 0.9 mi
Banff Off-Leash Dog Park - 1.5 km / 0.9 mi
Banff National Park Information Centre - 1.5 km / 1 mi
Lux Cinema Banff - 1.6 km / 1 mi
Carter-Ryan Gallery - 1.6 km / 1 mi
Banff Centre for Arts and Creativity - 1.6 km / 1 mi
Willock & Sax Gallery - 1.6 km / 1 mi
Old Banff Cemetery - 1.6 km / 1 mi
Bow River - 1.6 km / 1 mi
Canada House Gallery - 1.8 km / 1.1 mi
Banff Canoe Club - 1.8 km / 1.1 mi
Jenny Belzberg Theatre - 1.8 km / 1.1 mi
Banff International Research Station - 1.9 km / 1.2 mi
Banff Park Museum - 2 km / 1.2 mi

The nearest major airport is Calgary International Airport (YYC) - 135 km / 83.9 mi

Facilities
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.

Rooms
Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Otter Hotel

Swimming Pool Otter Hotel
Swimming Pool
Entertainment Facility Otter Hotel
Entertainment Facility
Fitness Center Otter Hotel
Fitness Center
Common Space Otter Hotel
Common Space
Lobby Otter Hotel
Lobby

Connectivity

  • Free WiFi

General

  • Parking
  • Fireplace in lobby

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Otter Hotel

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
Read All

General Information

Popular Facilities
Check-In / Check-Out Time
From 16:00 - to 11:00
Available rooms at Otter Hotel
174
Another facilities in Otter Hotel
Free WiFi, Parking, Fireplace in lobby, Parking, Smoke-free area

Frequently asked question in Otter Hotel

What Time is Check In & Check Out at Otter Hotel?
Check-in time at Otter Hotel is staring from From 16:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Otter Hotel?
Otter Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Otter Hotel?
Otter Hotel has 174 rooms in total.
Does Otter Hotel provide parking?
Yes, Otter Hotel provides parking. Please confirm details directly with the hotel.
What do past guests say about Otter Hotel?
Otter Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Otter Hotel

9.4
Exceptional
From 2,397 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otter Hotel

Number of reviews per page
20
40
Top reviews
Brenda
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I loved that they gave you your choice of coffee and tea and put it in a little bag for you when you check in. The hot pool area was amazing, and included several seating areas with fire pits and a spectacular mountain back drop.
Puneet
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful property, amenities were great, staff were very helpful.
Brittany
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Had a wonderful experience here, we will be back for sure. Clean, friendly staff, amazing food. Only down side was our room was next to a door that lead outside and it was frequently used through day/night and was a little loud.
Angela
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was attentive and very nice. Rooms were clean and housekeeping was phenomenal! Hot tubs were clean and well maintained! Would absolutely stay here again.
Dillip
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel is located far from Banff center, but they provided free bus passes.
Kelly
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent stay in every way! Big rooms with balconies. Fresh pour over coffee in room. Locally made soaps and shampoos. Free bus tickets to get to town, which was also walkable. Great gym, sauna and hot pools all with mountain views. Free parking in onsite garage. I rarely leave a review, but this hotel really earned my praise.
Read More
Abhimanyu
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Loved our stay here! The vibe was so inviting, and the staff truly treated us like family with their warm smiles. The bedroom was super clean and comfortable, giving us the perfect spot to unwind after a long day. 10/10 recommend!
Kayli
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a great stay at the Otter Hotel in Banff! The hotel was very clean throughout our visit, and every staff member we interacted with was incredibly friendly and helpful. One of the highlights was the rooftop hot pools—they were the perfect way to relax after a day of hiking and exploring! We also really appreciated the complimentary Roam bus pass, which made it easy to get into downtown Banff. That said, the walk into town was only about 15–20 minutes, so it was convenient either way. The only downside was that the rooms did not have a microwave. We were hoping to save a little money by preparing some simple meals, but with only a hot kettle available, our options were pretty limited. We ended up buying instant ramen and oatmeal from the convenience store across the street, since those were about the only foods we could easily make. Overall, I would recommend the Otter Hotel. The excellent staff, clean facilities, relaxing hot pools, and convenient location made for a wonderful stay. Just keep the lack of a microwave in mind if you plan on preparing your own meals.
Read More
Jessica
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

A nice hotel and good location in Banff. The hot pools area was always very crowded and is a bit too small for the size of the hotel which was larger overall that we expected. I anticipated more of a "couples" hotel but it was a bit more family oriented from the looks of the pools.
Melissa
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff was friendly and helpful. Accomodations were clean and welcoming.
Isabelle
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Tout était absolument PARFAIT! Excellent endroit pour une lune de miel. Personnel très courtois, poli, attentionné. Merci! Nous en garderons un merveilleux souvenir.
RENAE
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Wonderful location and view
Mohannad
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was pleasant
Pilar
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Todo muy lindo
Mandana
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room and bathroom were clean and we had daily house keeping. The hot tub terrace with the many fireplaces had a great view of the mountain, we sat around but did not use the hot tub. The hotel gave us free bus passes that we used a few times. They charged for the coffee in the room. The breakfast in the hotel restaurant was very fresh and good but expensive.
Read More
David
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location and view was amazing, free bus passes was a nice touch
Adrian
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

we enjoyed the stay, great location and beautiful rooftop pool The main thing that we felt could be improved was the air-conditioning, which was so noisy that we couldn’t use it at night because it kept turning on and off, it doesn’t have a silent mode, only maximum power auto which cycles on or off (50-60dB) which kept alternating and woke us up every half hour or so The staff were exceptionally friendly and went out of their way to help us, offered us a different room, gave us a floorstanding fan, adjusted the room ventilation etc Special thanks to Leon!! and Emma who really positively contributed to our stay sauna was nice although temperature of 65 degrees Celcius rather low for our taste, suggest to increase to 75-80. beautiful location with fantastic mountain views, free parking, outside of summer heat should be even better.
Read More
Bernard
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really nice hotel. It is at the far end of the main road so it is quiet.
Paige
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The views are incredible. The whole hotel sp
Nydia
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing. The standard rooms weren’t huge, but just big enough. We saw deer on our balcony. So beautiful. Super clean and modern. 💕
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Otter Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.