What do past guests say about Otter Hotel?

Otter Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Otter Hotel

Name: Otter Hotel
Address: 1000 600 Banff Ave, Alberta, Canada, T1L1H8, 1000 600 Banff Ave, Alberta, T1L1H8, Canada
Rating: 9.4

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9.4

/10

Exceptional

2,267 reviews

What Guests Say About Their Stay

Slade

10.0

/ 10

Beautiful property. Staff was very professional and courteous. Our check-in experience was great. Leon went the extra mile to get our itinerary going. He booked transit passes for our stay, secured dinner reservations at Sky Bistro, and booked our gondola tickets for a great ride to and from our dining option. The rooms have a modern lodge feel, updated finishing and mixed materials give a warm, sophisticated, tranquil, resort feel. The outdoor hot tubs are located in an upper deck terrace with a view of the main street and mountains in the distance. Showers have both adjustable shower head as well as large rain shower head. Wall mounted AC unit is a little small and was able to sufficiently cool the room; however, it might struggle during hotter months. Pillow choices were also all the same which was slightly firm so if you want softer pillows you might have to ask for available options or bring your own if you have a strong preference.

Irelyn Cruz

10.0

/ 10

Great stay at this place. Clean rooms and friendly staff. Good Folk restaurant at the main floor has great food and wine selections, servers and Manager were great. Avail of their free bus pass if you’re not driving. Very convenient, bus stops right in front of the hotel.

Lisa

10.0

/ 10

Exceptional hotel, best of our trip! The newly designed Otter Hotel more than met my expectations! - Large and spotless room and bathroom (very hard working housekeeping team) with EPIC mountain view - pay the extra and book early / stay a bit longer to take advantage of their longer stay offers/ worth it! - Free Transit passes great - In room coffee making or tea provided (personalised) a nice touch with REAL milk or oat milk in tiny bottles. - gorgeous Rocky Mountain locally sourced bathroom products - rooftop hot pools and fire pits wonderful.

In the Area

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1000 600 Banff Ave, Alberta, Canada, T1L1H8

Main Facilities

24-Hour Front Desk

Parking

WiFi

Elevator

Staying at Otter Hotel is a good choice when you are visiting Alberta. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Otter Hotel

1000 600 Banff Ave, Alberta, Canada, T1L1H8

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Discover More About Otter Hotel

General
In Banff (Uptown District)

Location
With a stay at Otter Hotel in Banff (Uptown District), you'll be within a 5-minute drive of Banff Centre for Arts and Creativity and Banff National Park Information Centre. This hotel is 11.7 mi (18.8 km) from Banff National Park and 3.6 mi (5.8 km) from Upper Hot Springs.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cascade Shops - 1.4 km / 0.9 mi
Canadian Ski Museum West - 1.5 km / 0.9 mi
Banff Off-Leash Dog Park - 1.5 km / 0.9 mi
Banff National Park Information Centre - 1.5 km / 1 mi
Lux Cinema Banff - 1.6 km / 1 mi
Carter-Ryan Gallery - 1.6 km / 1 mi
Banff Centre for Arts and Creativity - 1.6 km / 1 mi
Willock & Sax Gallery - 1.6 km / 1 mi
Old Banff Cemetery - 1.6 km / 1 mi
Bow River - 1.6 km / 1 mi
Canada House Gallery - 1.8 km / 1.1 mi
Banff Canoe Club - 1.8 km / 1.1 mi
Jenny Belzberg Theatre - 1.8 km / 1.1 mi
Banff International Research Station - 1.9 km / 1.2 mi
Banff Park Museum - 2 km / 1.2 mi

The nearest major airport is Calgary International Airport (YYC) - 135 km / 83.9 mi

Facilities
Dip into one of the 2 hot tubs or enjoy other recreational amenities, which include a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.

Business Facilities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a satisfying meal at Good Folk serving guests of Otter Hotel.

Rooms
Make yourself at home in one of the 174 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Otter Hotel

Entertainment Facility

Common Space

Lobby

Exterior

Others

Public Facilities

Parking
Smoke-free area
Elevator

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist

General

Parking
Fireplace in lobby

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Otter Hotel

Important Note

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:

From 16:00

Check-out:

Before 11:00

Pet fee: CAD 30 per pet, per day
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 16:00 - to 11:00
Available rooms at Otter Hotel	174
Another facilities in Otter Hotel	Smoke-free area, Luggage storage, Multilingual staff, 24-hour Receptionist, Fireplace in lobby

Frequently asked question in Otter Hotel

What are available facilities at Otter Hotel?

There are top facilites at Otter Hotel such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Otter Hotel?

The standard check-in time at Otter Hotel is starting from From 16:00 while the latest check-out time is at Before 11:00

What is the star rating of Otter Hotel?

Otter Hotel is a 4.0-star hotel.

How many rooms are available at Otter Hotel?

Otter Hotel has 174 rooms in total.

Does Otter Hotel provide parking?

Yes, Otter Hotel provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Otter Hotel

Overall Ratings & Reviews Otter Hotel

Other sources (2,267)

9.4

Exceptional

From 2,267 reviews

Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews Otter Hotel

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Top reviews

Britney

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us

Lori

Family

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The Otter is a fairly new property but it's already looking hard lived in. The common areas need better cleaning especially vacuuming, corners are banged up, hallways aren't clean and the elevators are grubby (and really slow). It's modern but that doesn't mean it's luxurious. Saying this is a luxury hotel is not accurate. We paid $800+ for our room for one night. It was at the back with a view of the alley and trees. Not worth it! The rooms are cramped, there's no sound proofing (people in the hall may as well be in your room), no vanity in the bathroom just a shelf over the sink, no extra toiletries other than basic shampoo, conditioner and soap, no robes, no slippers, only one type of pillow that's really thick and firm (not comfortable), no ironing board, no coffee or tea in the room (you have to ask for it at the front desk). There's a gym and hot tubs but the change rooms are really inadequte. Although this hotel covers the basics, it's just that - basic without the luxuries you expect in a luxury hotel but they sure know how to charge..

Tricia

with Friends

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Location and food

Slade

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Irelyn Cruz

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Lisa

with Partner

10.0

/10

Reviewed 13 week(s) ago

Otter is right at the entrance of Banff - it’s a new property (2024) clean modern with public transit and indoor garage for those who rent a car. We loved our stay and would come back any day.

Ketia

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The room was pristine! Great staff and location, easy access to everything around (gondola, lake minnewanka, Louise and downtown)

carole ruth

Family

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The only complaints that I have were the elevators were extremely slow and the restaurant was way overpriced, otherwise everything was great. Awesome that they have free parking and free roam bus passes

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.