Check all the boxes for this property. Everything well done by staff in all areas. Very family friendly. I was a solo guest for 3 weeks. There is something there for everyone. Pool area, beach, spa, gym & common areas well maintained & clean. Also very safe with watchful eyes of security & mgmt. Got to know some of the staff. Andrea, Yusarra, Idanis, Efrain, Luis, Georgi, Daniel Surf Shop & Senor Dee with Block Security. Made longer stay reservations for next year before I left. Pool water quality was excellent. It is the best staffed & managed property you will find. Nicholas

Great location, nice view, friendly staff, great breakfast buffet.

Everithng was exceptional!!

Everything was good recommended 👌

Rooms were clean and modern, staff was friendly and accommodating. Wish there were a couple more restaurant options but I’m sure as the area develops further that will happen.

Room was very small. Not suitable for a family of four. Not sure why the larger suites only accommodate 2 people. Both listed as 420 sqft which is not accurate. Would not have booked knowing how tiny the room was. In poor shape for being a new hotel. Very little shade spots during the day. We did like the pool. Temperature was warm. Breakfast was ok.

Clean room, staff, amenities were great

The room was fine and a great view. The issue for us was the quality of the bed. Extremely soft and not firm enough. The shower was very small and too much water seepage on the floor. Perhaps a drain in the floor would help or better seal to prevent water from wetting the floor.

Very clean room. Ocean view was excellent. Friendly staff.

Bed and room were at best 2 star

Could be even better if not the policy to give the lower quality rooms to Expedia costumers

We had problems from the time we checked in. Dirty room, shower filthy with a hair elastic in soap holder. Took 5 hours to get them to help fix ac. Requested extra pillows first night twice and never received. Second day bedroom blind broke and after multiple attempts they were not able to fix so lived with blackout blind down. So much for the view. Room did not have a coffee maker or kettle like in advertising. No hot water on third and fourth day. They had to send in maintenance to repair shower faucet. Bathroom vanity was missing one handle. Sent an email to hotel about how unhappy we were. No response. Met another woman who had checked in same day as us and had also prepaid for the week. She decided to leave after one day for similar problems as us. So much potential in this hotel being squandered. It’s a beautiful beach.

Nice staff and Nice place

This is a wonderful four-star hotel and a very comfortable place to stay. Pros: Our room included a small kitchenette with a microwave, burner stove, plates, and cups. The bedroom was a great size with a separate seating area, and the bathroom was very nice. We also had an ocean-facing room, which was beautiful. Our stay included free breakfast with a buffet offering many options — something for everyone. Coffee and juice are included; specialty drinks like cappuccinos or lattes cost extra. The staff was excellent throughout the hotel. Everyone was friendly and helpful. I even got locked out of our room when the key card stopped working, and a maintenance staff member noticed, investigated the issue, replaced the battery, and fixed everything quickly. Great service. We stayed four days. The weekend was a bit busier but still pleasant. Weekdays were incredibly quiet, peaceful, and relaxing. I visited the spa twice. The facial was nice, but the body scrub was disappointing. The provider seemed inexperienced, the room didn’t feel properly prepped, and there was no clear menu. I also expected a massage with the lavender scrub, which didn’t happen — possibly a translation issue. The main restaurant was excellent. We didn’t try the grill due to crowds. The sushi kiosk was disappointing — the rice was crunchy, which hopefully was just a one-off. Overall, a great place for couples or families. Diverse guests, welcoming atmosphere, and I would definitely recommend staying here.

The place looks like new. Everything clean. The view of the beach from the room is something I enjoyed. You can actually see the beach from the bed since the room has sliding glass doors. And you can hear the waves while sleeping. The room for improvement is in the restaurant where they serve the breakfast: it is too small and it is understaffed considering the amount of hosts they had at the time.

The good: rooms, gym facilities, friendly staff, & location. The bad: long wait for room, spotty, WiFi, mostly unfinished, very poor food execution, understaffed/poorly managed.

Great place to stay and relax

The only good thing about this resort is the beach. The food and customer service is horrendous. The resort is in a desolate location. The road to the resort is poorly paved and filled with potholes. It was like driving in the jungle. Once at the resort, you are relegated to a single restaurant. The food is horrible and customer service is awful. I do not recommend this place.

Overall very nice very isolated transportation was very limited couldn’t get an uber.got locked out of our room Took 6 people and over 2 hours to get it opened good thing we didn’t have a flight to catch

No towels on rooms, faltaba shampoo papel higienico . Buenas instalaciones. Calle en muy mal estado para llegar al Hotel