Radisson Riviera Panama

The good: rooms, gym facilities, friendly staff, & location. The bad: long wait for room, spotty, WiFi, mostly unfinished, very poor food execution, understaffed/poorly managed.

Great place to stay and relax

The only good thing about this resort is the beach. The food and customer service is horrendous. The resort is in a desolate location. The road to the resort is poorly paved and filled with potholes. It was like driving in the jungle. Once at the resort, you are relegated to a single restaurant. The food is horrible and customer service is awful. I do not recommend this place.

Overall very nice very isolated transportation was very limited couldn’t get an uber.got locked out of our room Took 6 people and over 2 hours to get it opened good thing we didn’t have a flight to catch

No towels on rooms, faltaba shampoo papel higienico . Buenas instalaciones. Calle en muy mal estado para llegar al Hotel

This property is not ready for guests. The access road was narrow, pothole-filled, requiring constant maneuvering around oncoming vehicles. Upon 6pm arrival, our room wasn’t ready. Once accessed, we found a broken window shade and key cards that repeatedly malfunctioned, requiring multiple front desk trips throughout our stay. The dining situation was unacceptable. The first night, severe understaffing left guests waving hands and walking up to servers trying to get food. When it arrived, it was unseasoned or overcooked. The second night, the regular menu was unavailable, only a $35 Chinese buffet. Each subsequent night, despite daytime assurances, we encountered limited menus or mandatory buffets. Most guests resorted to ordering hamburgers, chicken tenders, or plain spaghetti. Resort guests shouldn’t be reduced to children’s menu items. Beach facilities were inadequate, no shade or umbrellas, low towel supplies, and staff prohibiting us from using towels for shade. The market didn’t even stock sunscreen. We endured constant construction noise (drilling and banging) until 7pm daily, making daytime relaxation impossible and delaying restaurant opening. To be clear: individual staff members were genuinely kind, doing their best under impossible circumstances. These failures result from chronic understaffing and under-resourcing by management. This property needs to pause reservations until they can deliver basic hospitality.​​​​​​​​​​​​​​

Room wasn’t ready until 7:30pm and even then it was not what we booked and had dirty towels on the floor. No comp offered for the delay or putting us in a room we hadn’t booked and floors away from family. Next morning I asked for the dirty towel to be replaced. Never happened until we left. Restaurant service beyond slow and the buffet dinner we had to get one night because of “limited à la carte” was beyond subpar. Breakfast was great and so are the views.

This is not my first time staying at this hotel, and once again it did not disappoint. The rooms were spotless, just as I’ve always experienced. The staff are truly the golden point of this place—kind, professional, and always welcoming. The beach was clean and well maintained, and the food was excellent. Consistency like this is rare, and that’s why I keep coming back. Highly recommended.

Beautiful beach view and magnificent landscape. 3 days of great breakfast, buffet as offered, next days a just average cook to order breakfast. Room furniture as new. Restaurant people needs to be trained, way too long for service and very often wrong orders taken, sometimes a smile can be nice. Do not disturb tags need to be added. To highlight the nice attitude of Cielo and Josselin in customer service.

Excelent stay for my family of four.Great restaurant, fast and delicious! We enjoyed the Karaoke night and the fire pit, My room was pretty small compared to others that reserved for only two people. It will be great to have 2 queen beds instead of full beds. We coincidentally stayed during a surf competition and really enjoyed it. Great Place.

Yes

Great pools. Weekend buffet breakfast is fantastic. Very clean, modern facility.

Radisson should be ashamed to have their name on this hotel. If you make the mistake and ignore this review, you deserve what you get. We cancelled a 4 day stay after 2 nights and moved elsewhere. Pros: - Decent swimming pool and gym Cons: - The 10-15km road from the highway is riddled with huge pot holes. Not talking about a few, but hundreds, each bad enough to break your car. It is absolutely unsafe to drive at night and a huge pain during the day (plus it takes 30-40 min), so you are pretty much stuck at the hotel. - The area is a construction zone with several large buildings being built around the hotel. You are bombarded with construction noises and smells all day. At night, it's also a ghost town with hundreds of empty buildings with no life, and 0 ammenities around. - The whole place stinks of sewers and inside the rooms reeks of some strong cleaning chemicals that they use. - The bathrooms are so badly designed that they overflow after a shower. They even provide you with a mop?!! - The hotel's restaurant (pretty much the only option most of the time) is appropriately rated 2.6 out of 5 stars online. There were usually more personnel than clients and still took forever to even get the menus. Our "inclusive" breakfast was 2 fried eggs, 3 miniscule baguette slices, 2 slices of Kraft cheese (seriosly?!!), and a few cubes of fruit. We tried the dinner menu once and it was all bland, oily, and tasteless.

Went with my family for my birthday, we had an awesome time, staff was very friendly and helpful, food was great and amenities looked new. Will definitely be back

Nice view

Liked everything, very clean, friendly people, the only thing is that there should be more restaurants. But the good thing is that you can bring your own food and cooler.

On the beach with pool and beach views.

Hotel is new and still under construction. Staff are the same , some not up to date on the latest . Nothing in the immediate area other than beach and only 2 restaurants, both a bit overpriced. Room and pools are great and during the week it’s real quiet. Nothing bad , stay was nice and relaxing

Amazing staff! Jennifer, Anna, and Adrián went above and beyond to make our stay perfect. Their kindness, professionalism, and attention to detail made all the difference. The shampoo, conditioner, and body wash were excellent, and we loved having a little kitchen, it made it so easy to prepare lunch or dinner. There’s even a small deli by the parking lot for anything you might need. Thank you so much for everything!

Easy and conveniently located for the area