Dear Mr./Ms. F*i, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Berau and were satisfied with the friendliness of our staff and the quality of our service. Your feedback is an encouragement to our entire team to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. F*i, Thank you for taking the time to share your experience at Mercure Berau. We are delighted to hear that you enjoyed the hotel's luxurious atmosphere, the comfort of the rooms, and the friendliness of our team. We also appreciate your feedback regarding the quality of the food, particularly the fried rice and fried noodles, which you did not find satisfactory. This feedback is invaluable to us and has been forwarded to our chef team for consideration in improving the taste and quality of future menu items. Thank you for your trust in Mercure Berau. We hope to welcome you back again for an even better and more satisfying experience next time. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. S*a, Thank you for your positive review. We are delighted to hear that you enjoyed the Mercure Berau, especially as a new hotel with beautiful interior design. Your compliments encourage us to continue striving to maintain the quality of our facilities and services. We hope to welcome you back on your next stay and provide you with a similarly impressive experience. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Berau. We are delighted to hear that you enjoyed the excellent central location, friendly and convenient service, comprehensive facilities such as the gym and swimming pool, and the varied and delicious breakfast. We also appreciate your feedback regarding the condition of the bathroom in your room, particularly the slope of the floor and the type of granite which felt slippery. This feedback is invaluable to us, and we have forwarded it to the relevant team to immediately address and improve guest safety and comfort. Thank you again for your kind words and suggestions. We look forward to welcoming you back to Mercure Berau for an even better stay in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Ms. Amei C., Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our service staff and found the hotel facilities excellent and impressive. Such feedback is very meaningful to us and encourages our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you back to Mercure Berau on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were satisfied with the service and the friendliness of our staff throughout your stay. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you found our staff friendly and helpful, especially when you required additional information during your stay. Such feedback means a lot to us and encourages our entire team to strive to provide the best possible service to all our guests. We hope to welcome you back to Mercure Berau again for another memorable stay. Sincerely, Maksum Aksan Damanik, General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that the comfortable hotel atmosphere, diverse menu, friendly staff, and excellent cleanliness provided you with a memorable experience. Your feedback encourages our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back to Mercure Berau again in the near future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. A*d, Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness and facilities during your stay at our hotel. Your compliments motivate us to maintain the quality of our service and ensure every guest has the best possible experience. We look forward to welcoming you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. d*ke, We sincerely apologize for the delay in preparing your room, which caused you to wait longer than your expected check-in time. We understand how tiring long journeys can be and how important it is to rest upon arrival at the hotel. Your feedback is of utmost importance to us, and we will immediately review our processes to prevent this from happening again in the future. We will improve our team coordination to ensure that guest comfort is always our top priority. Thank you for your patience and understanding. We hope to welcome you back again with even better service. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr./Ms. T*i, Thank you for your positive review! We are delighted to hear that you were very comfortable and plan to stay with us again when you visit Berau. We hope to welcome you back to Mercure Berau for another memorable, or perhaps even better, experience! Sincerely, Maksum Aksan Damanik, General Manager

Dear Ms. Ana Ai, Thank you for your feedback. We apologize for any inconvenience regarding the parking distance and shuttle service. We understand that guest convenience is our top priority, whether traveling by car or motorbike. We will take your feedback into consideration to improve our shuttle service to be more comprehensive and convenient for all guests without exception. We greatly appreciate your feedback and will strive to improve the quality of our service. We hope to welcome you back to Mercure Berau Hotel again! Sincerely, Maksum Aksan Damanik, General Manager, Front Office Manager

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your stay at Mercure Berau. We are delighted that you had a positive experience at Mercure Berau. We will share your feedback with our staff to encourage them to further improve our services. We hope to welcome you back to Mercure Berau again. Sincerely, Maksum Aksan Damanik, General Manager

Dear Mr. Darmawan, Thank you for taking the time to share your feedback regarding your stay at Mercure Berau. We are delighted that you had a great experience at Mercure Berau. We will share your feedback with our staff to encourage them to continue to improve our services. We look forward to welcoming you back to Mercure Berau. Best regards, Maksum Aksan Damanik General Manager

Dear M***d, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Regards, Maksum Aksan Damanik General Manager

Dear S*g, Thank you very much for your valuable feedback. We are very glad that you enjoyed your stay with us. Your feedback is very important to us and will help us improve in the future. We always strive to provide the best experience to our guests and we regret that we could not meet your expectations this time. We hope to have the opportunity to earn your trust again. We will continue to work hard to provide you with an even more satisfying stay experience. We sincerely look forward to welcoming you back to Mercure Berau. Best regards, General Manager Maksam Aksan Damanik

Dear N*ke, Thank you for taking the time to provide us with your feedback regarding your stay at Mercure Berau. We are delighted that you had a great experience at Mercure Berau. We will share your feedback with our staff to encourage them to continue to improve our services. We look forward to welcoming you back to Mercure Berau again. Best regards, Maksum Aksan Damanik, General Manager

Dear J***s, Thank you for taking the time to share your feedback during your recent stay at Mercure Berau. Kindly share with us, your detail insight, for us to develop ourself We were delighted to read that you had an excellent stay with at Mercure Berau and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. We look forward to welcoming you back in the very near future at Mercure Berau. Regards, Maksum Aksan Damanik General Manager