What do past guests say about Mercure Berau?

Mercure Berau is well-known for its Room Comfort, Location, Service and Facilites, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

Mercure Berau

Name: Mercure Berau
Address: Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, Tanjung Redeb, Berau, Kalimantan Timur, Indonesia, 77315, Jl. Dr. Murjani II No.30, Kalimantan Timur, 77315, Indonesia
Rating: 9.4

Hotels

9.4

/10

Exceptional

205 reviews

What Guests Say About Their Stay

Verified Traveler

10.0

/ 10

The hotel staff are all friendly, the hotel facilities are complete and clean, the service is responsive, making your stay feel comfortable and enjoyable.

See original

Donita S.

9.4

/ 10

The room is spacious, quiet, the bathroom doesn't stagnate, the hot water runs smoothly, and the overall room is clean and soundproof. The lobby is clean, with two elevators and complete facilities. I was even able to check in early before 1:30 PM. The staff is friendly and helpful, especially regarding airport transfers before 6 AM (a flat fee of 200,000 Rupiah paid at reception). On the plus side, I needed sanitary napkins at 10:30 PM and Indomaret was already closed. The staff was very helpful in finding them and they were available in less than 5 minutes.

See original

Kadek S.

10.0

/ 10

It's a really nice hotel, comfortable, clean, with a swimming pool and a playground for kids. It's the best hotel in Berau. It's a great place to stay for a vacation. The food is delicious, and the place is luxurious.

See original

In the Area

See Map

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, Tanjung Redeb, Berau, Kalimantan Timur, Indonesia, 77315

Main Facilities

24-Hour Front Desk

Parking

WiFi

Mercure Berau is a hotel is located at Tanjung Redeb. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Mercure Berau

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around Mercure Berau

Jl. Dr. Murjani II No.30, Gayam, Tanjung Redeb, Kalimantan Timur, Tanjung Redeb, Berau, Kalimantan Timur, Indonesia, 77315

Discover More Places

Discover More About Mercure Berau

Discover Your Gateway to East Kalimantan: Mercure Berau

Welcome to Mercure Berau, your premier destination for an unforgettable stay in the heart of Kalimantan Timur, Indonesia. Whether you're here for business or leisure, Mercure Berau offers a harmonious blend of comfort, convenience, and authentic local charm. Experience the vibrant culture and breathtaking natural beauty of East Kalimantan with a stay that promises relaxation and rejuvenation. Room rates at Mercure Berau start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Berau Location

Nestled in the vibrant district of Tanjung Redeb, Mercure Berau is strategically situated at , Tanjung Redeb, Berau, Kalimantan Timur, Indonesia, 77315. This prime location places you just a short distance from the bustling city center, approximately 5 kilometers away, making it easily accessible for all your exploration needs. For those arriving by air, the hotel is conveniently located about 15 kilometers from Kalimarau Berau Airport (AEK), ensuring a smooth transition from your flight to your comfortable accommodation. The atmosphere surrounding Mercure Berau is one of serene elegance, offering a peaceful retreat while remaining close to the pulse of local life. You'll find yourself within easy reach of local markets and cultural sites, allowing for an immersive experience of Berau's unique character.

Mercure Berau Facilities & Services

Facilities for guests at Mercure Berau are designed to cater to every need, ensuring a comfortable and enjoyable stay.

Enjoy a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
Indulge in a rejuvenating experience at our on-site spa and wellness center, offering a range of treatments to soothe your body and mind. The spa is open from 10:00 AM to 9:00 PM, with prices starting from PHP 1,500.
Families will appreciate our dedicated children's play area, providing a safe and fun environment for younger guests. Open daily from 9:00 AM to 6:00 PM, this facility is complimentary for hotel guests.
Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
For your convenience, Mercure Berau offers free on-site parking for all guests.
Our 24-hour front desk is always ready to assist you with any queries or requests.
Take advantage of our laundry and dry-cleaning services to keep your wardrobe fresh during your stay. Prices vary based on the item, with laundry starting at PHP 100 per piece.
Business travelers can utilize our well-equipped meeting rooms and business center facilities.

Mercure Berau Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveler's needs. The room types of Mercure Berau offer comfort and style, ensuring a restful experience.

Deluxe Room:
Available with either a City View or Garden View, these rooms are perfect for solo travelers or couples. Choose between smoking and non-smoking options. Some Deluxe Rooms feature a bathtub for added relaxation.
Superior Room:
Offering a comfortable and well-appointed space, these rooms are ideal for short stays. Available in non-smoking.
Executive Room:
Enjoy enhanced comfort and amenities in our Executive Rooms, often featuring a City View. These rooms are non-smoking and some may include a bathtub.
Suite:
For those seeking a more luxurious experience, our Suites provide spacious living areas and premium amenities. Enjoy stunning City Views and the convenience of a bathtub. These rooms are non-smoking.
Family Room:
Designed for families traveling together, these rooms offer ample space and comfortable sleeping arrangements. Available in non-smoking.

Please note that Mercure Berau is not a pet-friendly hotel.

Mercure Berau Dining & Restaurants

Savor a delightful culinary journey at Mercure Berau, where diverse flavors and inviting ambiances await.

The Coffee Shop:
Our all-day dining restaurant offers a delectable spread of international and local Indonesian cuisine. Enjoy breakfast from 6:30 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is around PHP 800.
The Bar:
Unwind with a refreshing drink and light snacks at our stylish bar. Open from 11:00 AM to 11:00 PM, it's the perfect spot to relax and socialize. Enjoy cocktails starting from PHP 350.

Mercure Berau Nearby Attractions and Activities

Immerse yourself in the rich culture and natural wonders surrounding Mercure Berau.

Derawan Islands:
A world-renowned destination for diving and snorkeling, famous for its pristine beaches and abundant marine life, including sea turtles.
Kakaban Lake:
Home to stingless jellyfish, this unique inland saltwater lake offers an extraordinary natural encounter.
Maratua Island:
Known for its stunning coral reefs and diverse underwater ecosystems, making it a paradise for divers and snorkelers.
Gong Island:
A smaller island offering tranquil beaches and excellent opportunities for relaxation and enjoying the tropical scenery.
Tanjung Puting National Park (accessible via boat tours):
While a bit further, this park is famous for its orangutan rehabilitation centers and diverse wildlife.

If you are looking for other activities around Mercure Berau, check out the best deals on Traveloka: Recommended activities in Berau!

How to Get to Mercure Berau from the Airport

Navigating your way to Mercure Berau from Kalimarau Berau Airport (AEK) is straightforward, with several convenient options available. The airport transfer service of Mercure Berau ensures a seamless arrival.

Hotel Private Airport Transfer:
For the utmost convenience and comfort, you can arrange a private transfer directly with Mercure Berau. This service offers a hassle-free journey straight to your room. The estimated cost is around PHP 1,000 to PHP 1,500, depending on the vehicle type. You can book this through the hotel directly or via Traveloka.
Taxi:
Metered taxis are readily available at the airport. The journey to Mercure Berau typically takes about 30-40 minutes and will cost approximately PHP 300 to PHP 500.
Ride-hailing Service:
You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. Prices are comparable to taxis, usually ranging from PHP 300 to PHP 500.
Car Rental:
If you prefer to have your own transportation during your stay, car rental services are available at the airport. This gives you the flexibility to explore Berau and its surroundings at your own pace.

For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Mercure Berau

Choosing Mercure Berau for your East Kalimantan adventure means opting for comfort, convenience, and a truly memorable experience. With excellent Room availability at Mercure Berau, you're sure to find the perfect accommodation to suit your needs.

Prime Location:
Situated in Tanjung Redeb, offering easy access to local attractions and amenities.
Comfortable Accommodations:
A variety of well-appointed rooms and suites designed for relaxation.
Excellent Facilities:
Enjoy a swimming pool, spa, dining options, and business services.
Warm Hospitality:
Experience the genuine warmth and service of Indonesian hospitality.
Convenient Access:
Close proximity to the airport and various transportation options.

Ready to experience the best of Berau? Booking Mercure Berau is simple and rewarding. Secure your stay today and discover the magic of East Kalimantan. For the best rates and exclusive offers, book your stay through Traveloka. Book budget hotels in Kalimantan Timur and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Mercure Berau

Others

Public Facilities

Parking
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist

Things to Do

Children play area

Transportation

Bus/truck parking

Sports and Recreations

Golf

Accommodation Policy & General Information in Mercure Berau

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Number of floors in Mercure Berau	8
Another facilities in Mercure Berau	WiFi in public area, Concierge, 24-hour Receptionist, Children play area, Bus/truck parking

Frequently asked question in Mercure Berau

What are available facilities at Mercure Berau?

There are top facilites at Mercure Berau such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Berau?

The standard check-in time at Mercure Berau is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Mercure Berau?

Mercure Berau is a 4.0-star hotel.

How many floors does Mercure Berau have?

Mercure Berau has 8 floors.

Does Mercure Berau provide parking?

Yes, Mercure Berau provides parking. Please confirm details directly with the hotel.

See All

More Reviews from Other Guests in Mercure Berau

Overall Ratings & Reviews Mercure Berau

Traveloka (205)

9.4

Exceptional

From 205 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.4

Meal

9.1

Location

9.4

Service and Facilites

9.4

People often mention about Mercure Berau

All

Ambiance (17)

Staff Friendliness (15)

Accessibility (13)

Distance to City Center (11)

Room Space (11)

Bedroom (11)

Hotel Area (11)

Bathroom (9)

Taste (8)

Family Friendly (7)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Berau

Number of reviews per page

Customer reviews

A***D

10.0

/10

Reviewed 7 day(s) ago

The best hotel in Berau. The vibe is like Bali, not Berau. Awesome!

See original

Find this review helpful?

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, We sincerely thank you for your excellent rating and impressive feedback regarding your stay at Mercure Berau. We are deeply honored that you have rated Mercure Berau as the best hotel in Berau. Your comments about the hotel's atmosphere reminiscent of a Bali holiday are very meaningful to us. Your compliments motivate all our staff to strive for the best service, comfortable spaces, and memorable stays for every guest. We look forward to welcoming you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

R***i

10.0

/10

Reviewed 2 week(s) ago

All the staff are friendly, the place is comfortable, great for a staycation with family.

See original

Find this review helpful?

Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Thank you so much for your excellent rating and positive feedback regarding your stay at Mercure Berau. We are delighted to hear that you enjoyed your stay with us and appreciate the friendly service from all our staff. It is a great pleasure that Mercure Berau was your preferred choice for your family vacation. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all our guests. We look forward to welcoming you and your family back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

The hotel staff are all friendly, the hotel facilities are complete and clean, the service is responsive, making your stay feel comfortable and enjoyable.

See original

Find this review helpful?

Accommodation's Reply

24 Jun 2026

Dear Valued Guest, Thank you for your excellent rating and positive feedback regarding your stay at Mercure Berau. We are delighted to hear that you were impressed with the friendly service from our entire team, the well-appointed and clean hotel facilities, and the prompt service. We are proud to have provided you with a comfortable and memorable stay. Your compliments motivate us to continue maintaining and improving the quality of our service. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

L***e

10.0

/10

Reviewed 3 week(s) ago

Friendly staff when welcoming guests.

See original

1 people find it helpful

Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Thank you for your excellent rating and positive feedback regarding your stay at Mercure Berau. We are delighted to hear that you were impressed by the warm hospitality during your stay. Creating a warm and memorable first impression is one of our top priorities. Your compliments encourage our entire team to strive to maintain consistent and memorable service quality for all our guests. We hope to welcome you back to Mercure Berau again in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

Y***i

8.2

/10

Reviewed 4 week(s) ago

Dinner at the restaurant, we waited an hour for our food to be served. The kitchen was busy, but by the time it was served, the food was already cold.

See original

Find this review helpful?

Accommodation's Reply

18 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at Mercure Berau. We apologize for the inconvenience you experienced during dinner at our restaurant, particularly the excessively long serving times and inappropriate food temperatures. This did not reflect the quality and standards of service we set. We greatly appreciate your feedback and have forwarded it to our culinary team for serious consideration. We will conduct a thorough evaluation, especially regarding kitchen coordination and serving processes, to ensure food is served faster and in optimal condition. We thank you for your comments, which help us improve the quality of our service in the future. We look forward to welcoming you back with an even better experience on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

See original

Donita S.

Transit

9.4

/10

Reviewed 5 week(s) ago

See original

1 people find it helpful

Accommodation's Reply

08 Jun 2026

Dear Ms. Donita S., Thank you for your excellent rating and comprehensive review of your stay at the Mercure Brau Hotel. We are delighted to hear that you enjoyed the comfort of the spacious and quiet room, as well as the functional bathroom. We are proud of your compliments on the cleanliness, quality of amenities, and soundproofing of our rooms. We are also grateful for your appreciation of our team's service, including the early check-in and assistance in arranging airport transfers. This demonstrates our commitment to providing comfortable and flexible stays for all our guests. Your positive review is a great inspiration for our entire team to continue maintaining and improving the quality of our service. We look forward to welcoming you back to the Mercure Brau Hotel in the future for an even better experience. Sincerely, Maksum Aksan Damanik, General Manager

See original

F***i

8.5

/10

Reviewed 6 week(s) ago

New hotel. In the city center, nice, you can walk around the city to the riverside.

See original

Find this review helpful?

Accommodation's Reply

08 Jun 2026

Dear Valued Guest, Thank you for your positive rating and review of your stay at Mercure Berau. We are delighted to hear that you enjoyed our new hotel and its excellent central location, allowing you easy access to the surrounding areas and the riverfront. Your feedback is invaluable to us and motivates us to further develop our services to provide a comfortable and memorable experience for all our guests. We look forward to welcoming you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

A***y

Business

9.4

/10

Reviewed 6 week(s) ago

Comfortable and clean, on the 9th floor there is Lounge 360.

See original

Find this review helpful?

Accommodation's Reply

03 Jun 2026

Dear Ms. A*y, Thank you for your high rating and positive review of Mercure Berau. We are delighted to hear that you were satisfied with the cleanliness of our hotel and enjoyed the facilities such as the 360 Lounge on the 9th floor. This is part of our commitment to providing a pleasant stay for all our guests. We hope to welcome you back to Mercure Berau next time. Sincerely, Maksum Aksan Damanik, General Manager

See original

Verified Traveler

Business

10.0

/10

Reviewed 8 week(s) ago

Good location, comfort. Breakfast was good, and staff friendly.

Find this review helpful?

Accommodation's Reply

22 May 2026

Dear G*,** Thank you very much for your perfect rating and for choosing Mercure Berau during your business trip. We are truly pleased to hear that you enjoyed our convenient location, comfortable stay, and that our breakfast and friendly team made a positive impression on you. Your kind feedback is highly appreciated and serves as great motivation for all of us. We look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Maksum Aksan Damanik General Manager

D***h

9.1

/10

Reviewed 8 week(s) ago

Friendly hotel staff, nice hotel, good facilities, clean, tidy, complete food.

See original

Find this review helpful?

Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for your positive review of Mercure Berau Hotel. We are delighted to hear that you were impressed with the friendliness of our staff, the hotel's facilities, the cleanliness, and the comprehensiveness of the food. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back on your next visit to Mercure Berau. Sincerely, Maksum Aksan Damanik, General Manager

See original

K***a

Leisure

8.5

/10

Reviewed 8 week(s) ago

This was our second stay after returning from Derawan. Overall, the room was comfortable and clean. The only problem was the bathroom door. When closed from the outside, it always opened, so we had to wedge it to prevent it from opening again.

See original

Find this review helpful?

Accommodation's Reply

22 May 2026

Dear Mr. Kia,* Thank you for choosing Mercure Berau as your accommodation again, and we appreciate you taking the time to write a review. We are delighted to hear that you were satisfied with the clean and comfortable room during your stay. We would be honored to welcome you back again after your trip from De Rawan. However, we regret the issue you encountered with the bathroom door. This is certainly not our standard, and we have forwarded your feedback to the relevant team for immediate investigation and improvement to prevent this from happening again. Thank you for your valuable feedback. We hope to welcome you back again for an even more perfect stay in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

K***a

Leisure

9.1

/10

Reviewed 8 week(s) ago

Overall, it was a pleasant stay at Mercure Berau, the room was comfortable, but in the morning I smelled smoke coming from the central AC, and during breakfast, there was a melon that was no longer fresh and was starting to rot, but when we informed the staff, the batch of fruit was immediately replaced.

See original

Find this review helpful?

Accommodation's Reply

20 May 2026

Dear Valued Guest, Thank you for sharing your review of your stay at Mercure Berau. We are delighted to hear that you enjoyed your stay and found our rooms comfortable overall. However, we apologize for the inconvenience caused by the air conditioner odor in the morning and the watermelon that was not as fresh as it should have been at breakfast, which certainly did not meet our quality standards. We appreciate your feedback and are pleased to know that our team promptly replaced the watermelon. We have informed our engineering and kitchen teams about this issue so they can investigate and continuously improve our quality control. We hope to welcome you back to Mercure Berau again in the future and provide you with an even better experience. Sincerely, Maksum Aksan Damanik, General Manager

See original

hannah h. n.

9.7

/10

Reviewed 10 week(s) ago

The room is nice and very modern. The staff is friendly. The lobby area is also nice. The bathroom is most impressive. Neat, clean & very modern.

See original

Find this review helpful?

Accommodation's Reply

08 May 2026

Dear Hannah H.N., Thank you for sharing your experience at the Mercure Brau. We are delighted to hear that you enjoyed the modern design of our rooms, as well as the cleanliness and tidiness we maintain. We especially appreciate your comments about the friendliness of our staff, the lobby area, and the restrooms, which left a very positive impression on you. Your review encourages us to continue maintaining the quality and providing a pleasant stay for all our guests. We hope to welcome you back to the Mercure Brau on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

See original

M***h

10.0

/10

Reviewed 10 week(s) ago

In short, if you're in Berau, I definitely have to come back here. The service is very friendly, the breakfast is delicious, and the staff are very welcoming. Thank you.

See original

Find this review helpful?

Accommodation's Reply

08 May 2026

Dear Mr./Ms. M*h,* Thank you so much for your positive review. We are delighted to hear that your stay at Mercure Berau was memorable and that you wish to return when you visit Berau again. We especially appreciate your compliments on the friendliness of our staff and the quality of our breakfast. Your feedback is a great inspiration for our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

F***i

Leisure

9.7

/10

Reviewed 10 week(s) ago

I enjoyed my stay at this hotel. The staff was friendly and the service was excellent. I'd definitely stay at the Mercure Berau Hotel again next time.

See original

1 people find it helpful

Accommodation's Reply

06 May 2026

Dear Mr./Ms. F*i, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Mercure Berau and were satisfied with the friendliness of our staff and the quality of our service. Your feedback is an encouragement to our entire team to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Maksum Aksan Damanik, General Manager

See original

F***i

Leisure

9.6

/10

Reviewed 10 week(s) ago

The hotel is very luxurious, the staff are friendly, and the rooms are nice. It's worth the price. The only downside is the main course: the fried rice is a bit salty, and the fried noodles are rubbery. 😒 Otherwise, everything is good. 😉

See original

Find this review helpful?

Accommodation's Reply

06 May 2026

Dear Mr./Ms. F*i, Thank you for taking the time to share your experience at Mercure Berau. We are delighted to hear that you enjoyed the hotel's luxurious atmosphere, the comfort of the rooms, and the friendliness of our team. We also appreciate your feedback regarding the quality of the food, particularly the fried rice and fried noodles, which you did not find satisfactory. This feedback is invaluable to us and has been forwarded to our chef team for consideration in improving the taste and quality of future menu items. Thank you for your trust in Mercure Berau. We hope to welcome you back again for an even better and more satisfying experience next time. Sincerely, Maksum Aksan Damanik, General Manager

See original

S***a

10.0

/10

Reviewed 12 week(s) ago

Really like it, the hotel is new and the interior is cool😍

See original

1 people find it helpful

Accommodation's Reply

21 Apr 2026

Dear Mr./Ms. S*a, Thank you for your positive review. We are delighted to hear that you enjoyed the Mercure Berau, especially as a new hotel with beautiful interior design. Your compliments encourage us to continue striving to maintain the quality of our facilities and services. We hope to welcome you back on your next stay and provide you with a similarly impressive experience. Sincerely, Maksum Aksan Damanik, General Manager

See original

H***i

Leisure

9.1

/10

Reviewed 13 week(s) ago

The hotel is in a good location, in the city center. Good, friendly, and comfortable service. Complete facilities, including a gym and a pool. The breakfast was varied and delicious, thank God. The downside for me in room 506 was that the toilet in the shower area had stagnant water when showering, because the floor slope was not good enough. It needs to be repaired. It's dangerous because the water can't be seen and you might slip suddenly. The granite is too slippery, especially if there's soapy water, which makes it even more slippery. That's all in my opinion. Apart from that, I'm very satisfied with the service, facilities, and the room, only the shower area is the only concern I have, hopefully it will be input for Mercure management. Thank you.

See original

Find this review helpful?

Accommodation's Reply

15 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Berau. We are delighted to hear that you enjoyed the excellent central location, friendly and convenient service, comprehensive facilities such as the gym and swimming pool, and the varied and delicious breakfast. We also appreciate your feedback regarding the condition of the bathroom in your room, particularly the slope of the floor and the type of granite which felt slippery. This feedback is invaluable to us, and we have forwarded it to the relevant team to immediately address and improve guest safety and comfort. Thank you again for your kind words and suggestions. We look forward to welcoming you back to Mercure Berau for an even better stay in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

Amei C.

8.5

/10

Reviewed 16 week(s) ago

The hotel service staff are friendly, the hotel facilities are good, cool.

See original

1 people find it helpful

Accommodation's Reply

26 Mar 2026

Dear Ms. Amei C., Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our service staff and found the hotel facilities excellent and impressive. Such feedback is very meaningful to us and encourages our entire team to strive to provide the best comfort and service to all our guests. We hope to welcome you back to Mercure Berau on your next visit. Sincerely, Maksum Aksan Damanik, General Manager

See original

Verified Traveler

10.0

/10

Reviewed 21 week(s) ago

The staff is friendly and very friendly

See original

Find this review helpful?

Accommodation's Reply

19 Feb 2026

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you were satisfied with the service and the friendliness of our staff throughout your stay. Your compliments motivate us to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Berau in the future. Sincerely, Maksum Aksan Damanik, General Manager

See original

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.