The room is clean, the bathroom is also great, you can try it guys.

Cheap price with good facilities and cleanliness, next time will always go to SERRA to rest, the bathroom is very clean.

Nice room and worth the price.

Thank you for your assistance in finding my lost item in the hotel yard. Excellent teamwork. I will recommend this excellent location to my friends who will be staying at the hotel.

Friendly staff, comfortable rooms, very fragrant hotel environment, perhaps the wifi could be improved.

Not far from Harbour Bay Ferry Terminal

The location is close to everything and is busy, so we spent most of our time walking. We arrived in Batam at 7 a.m., and thankfully, the hotel agreed to allow us to check in early at 10 a.m.

The hotel is all good 🙏, clean, quiet atmosphere 🙏. Before Serra, this hotel was my regular Night and Day Hotel.

The room was spacious, clean, and the AC was cold. Check-in was quick. I'll definitely be back again.

everything is okay, the service staff there is very good, the area is very close to shops and food stalls, everything is easy, the room is very big, I am really satisfied

Just so-so, the room is not too clean and not too dirty, there is a little dust on the table, the bathroom has a little smell, once the room was not cleaned for a day so I mopped it myself with a cloth, then the next day it was cleaned, when I first entered the floor was not cleaned because the floor felt sticky on my feet, the first day I slept my body was a little itchy, the next day it didn't happen again, requests were completed, the service is so-so, not too good but not bad, in the morning the guests next door were noisy, talking and laughing loudly, actually there are no big problems with this hotel, only the cleanliness should be improved and the employees should be friendlier.

Nice hotel, nice place to stay

I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨. The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

I stayed at Serra Hotel in Batam and honestly it was a really nice surprise 🛏️✨ The hotel is pretty new, affordable, and definitely worth the stay—especially if you’re looking for a budget-friendly place that still feels comfortable. The rooms were clean and cozy, with good air conditioning, nice beds, and free Wi-Fi throughout. One of the best things? The staff were friendly and helpful, check-in was smooth, and the service felt personal even though the price was reasonable. It’s also strategically located—close to ferry terminals like Harbour Bay and Batam Centre, and near places like Nagoya Citywalk if you want to grab food or explore the town. Overall? Serra Hotel isn’t fancy, but it’s clean, practical, and great value for money—perfect for travelers who want a comfy night’s sleep without spending too much 🤍

It's really nice to stay at this fun hotel

Okay... Hidden gems... Gave it a try. There's something I cannot explain which is surprisingly comfortable.

Get a room with a spacious and comfortable size, a clean and spacious bathroom

Friendly staff, neat and clean hotel, location near Harbour Bay

Less variety every day

Close to Pelni Port and Harbour Bay. . Get off the ship and take a motorbike taxi for 10,000 IDR to the hotel. Suitable for transit to Singapore.